PenFed is hiring a Senior Manager, Branch Operations to work onsite at our Kingstowne, Virginia Financial Center. The primary purpose of this position is to plan, implement, and oversee the execution of the financial center strategy across a cluster of financial centers in the designated market.  Key responsibilities include selecting, developing, motivating, and inspiring leaders and teammates (build/nurture the team); achieving sales, service, expense, and achieving profitability (grow the business); prioritizing Member support, satisfaction, and retention (take care of our Members); and establishing a culture of teamwork, camaraderie, and family (promote engagement & satisfaction).

This includes working closely with individual financial center managers and assistant managers to establish a can-do attitude, grow passion and perseverance within their team, and promote a member-centric approach to every action undertaken. The leader must be a self-starter who thrives on delivering perfect member experiences, is unwavering in their adherence to established procedures, and believes to their core in the credit union mantra of “people helping people.”  Additional responsibilities include championing community outreach, fostering teammate engagement, and developing a strong destination employer culture.     

PenFed is hiring a Financial Center Manager to work onsite at our San Patricio Financial Center located in Guaynabo, Puerto Rico. The Financial Center Manager III manages over ten (10) full time employees or manage multiple Financial Centers.  The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. The Financial Center Manager III is responsible for the day-to-day performance and overall management of the Financial Center.

PenFed is hiring a Teller to work onsite at our Fort Buchanan, Puerto Rico Financial Center.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Retail Banker to work onsite at our Fort Shafter, Hawaii Financial Center.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a Retail Banker to work onsite at our Kingstowne Financial Center located in Alexandria, Virginia.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our Harker Heights, Texas Financial Center.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Teller to work onsite at our San Patricio, Puerto Rico Financial Center. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our AAFES Financial Center located in Dallas, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Honolulu, Hawaii Financial Center.  The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.  

PenFed is hiring a (Hybrid) Operations Change Delivery Lead at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The Change Delivery Lead role serves as a key enabler of successful project outcomes within Operations, bridging business strategy and technology execution from planning through adoption and benefits realization. Operating as a trusted partner to business owners and IT managers alike, this role brings structure, visibility, and clarity to complex, cross-functional initiatives in a fast-paced financial services environment.

The Change Delivery Lead coordinates delivery activities between business units and technology teams, ensuring that both the technical and human sides of change are managed with equal rigor. This role does not manage people, it manages outcomes, relationships, and risk, serving as the connective tissue that keeps projects on track and stakeholders aligned.

PenFed is hiring a (Hybrid) Manager, Voice of the Member Insights at our San Antonio, Texas; Omaha, Nebraska; Eugene, Oregon or Tysons, Virginia location.  The primary purpose of this position is to administer PenFed’s Voice of the Member (VOM) program, which aggregates member feedback across several channels and incorporates emerging feedback into comprehensive, actionable insights that are consumable by C-suite and senior leaders, as well as Product Management and Member Service teams. As part of VOM, this position will also support PenFed’s Member Survey and Member Relationship Management programs.

PenFed is hiring a Manager Collections Recovery to work onsite at our San Antonio, Texas Service Center.  The primary purpose of this role will be to drive the strategy of the unit and ensure corporate strategic initiatives are supported, and that processes are aligned with division targets in an efficient and effective manner.  The role will also provide oversight and management of entire consumer charge-off portfolio including debt sales, 3rd party assignment of charged off loans and in-house charge-off recovery activity. The incumbent will oversee the day-to-day operational process of the recovery unit within Collections. 

PenFed is hiring a Collections Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to collect obligations owed to the credit union from past due members by contacting and counseling them about their delinquent and otherwise defaulted obligations, securing payment(s), payment arrangement(s) and maintaining related written and digital records while following all related policies, procedures and regulations. 

Start Date: 10/26/2026

PenFed is hiring a Vendor & Consultant Relationship Specialist at our San Antonio, Texas Service Center.  The primary purpose of the Vendor Relationship Specialist is to serve as the primary liaison between internal lending teams, enterprise vendor management, risk, compliance, and external partners. This role focuses on execution, performance monitoring, issue resolution, and continuous improvement across vendor-supported operational capabilities. Under guidance from the Management team, this role ensures vendors deliver contracted services effectively, compliantly, and in alignment with operational goals, regulatory requirements, and member experience standards.