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PenFed is hiring a Manager, Loan Support & Servicing to work onsite at our Omaha, Nebraska Service Center.  PenFed is seeking a highly experienced Manager of Loan Servicing to lead and optimize our loan servicing operations. This role is responsible for overseeing the end-to-end loan servicing process, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. The ideal candidate has strong leadership skills, deep knowledge of loan servicing practices and credit bureau reporting and disputes practices, and the ability to implement process improvements in a fast-paced environment.

PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location.  The primary purposes of this job are to lead the strategy, governance, design, and continuous development of PenFed’s operational knowledge program, public help portal, and AI-enabled support experiences. This role is responsible for ensuring knowledge content, information architecture, and supporting processes enable high-quality service across agent, member, and employee channels, while overseeing adoption, optimization, and business readiness for emerging AI tools agent-assist capabilities.

PenFed is hiring a Retail Banker to work onsite at our Alamo Ranch Financial Center located in San Antonio, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Manager, Servicing & Support Operations at our Omaha, Nebraska or Papillion, Nebraska Service Center.  This role leads the day-to-day operations of the Servicing and Support Operations department and its associated service support channels, ensuring efficient execution, high-quality service delivery, and operational effectiveness. The position is responsible for advancing departmental strategy, leading key initiatives, and partnering across business units to support operational priorities and project execution.

PenFed is hiring a (Hybrid) Sr. Lifecycle Marketing Manager at our Omaha, Nebraska Service Center.  This role leads lifecycle strategy and program execution to increase member activation, deepen product engagement, and improve retention across PenFed’s consumer banking portfolio. The Sr. Lifestyle Marketing Manager works directly with product marketing leads to shape and optimize product-specific lifecycle journeys, partnering across Product, Analytics, and Channel teams to translate member insights into targeted, measurable campaigns that strengthen long-term loyalty.