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PenFed is hiring a Bilingual Customer Service Representative to work onsite at our Fort Hood, Texas service center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the members’ financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.

Starting salary for this role will range from $20.90 and $24.20 per hour, depending on education and relevant work experience. The expected start date for this position is June 22nd, 2026.

PenFed is hiring a Financial Center Manager to work onsite at our La Vista, Nebraska branch. The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will develop are financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center.

PenFed is hiring a (Hybrid) VP Consumer Lending Product Strategy at our Tysons, Virginia; San Antonio, Texas or Irving, Texas location. The VP of Consumer Lending Product Strategy leads product strategy, market positioning, and the growth strategy/roadmap for PenFed’s closed-end consumer lending products and channels, including Auto Lending, Unsecured Personal Loans, and Student Loans. The role identifies market opportunities, defines product-market fit, and drives product-led growth from concept through scale. This leader is accountable for portfolio performance across pricing strategy, digital lending experiences, and portfolio analytics to ensure execution aligns with PenFed’s financial objectives, risk appetite, and member value goals.

The VP serves as the business owner for the Consumer Lending portfolio of products with full P&L accountability and responsibility for driving sustainable growth, profitability, and innovation across closed-end consumer loans. This individual leads a cross-functional organization spanning Product Strategy, Digital Product Management, and Pricing & Analytics, collaborating closely with Technology, Risk, Finance, Operations, and Marketing leadership to deliver cohesive, member-centric lending experience. The role is accountable for delivering measurable outcomes, including growth in originations and balances, improved conversion, optimized risk-adjusted returns, faster cycle times, increased digital adoption, and reduced cost-to-originate.

The ideal candidate is a visionary and data-driven leader who blends strategic thinking with executional excellence, leveraging advanced analytics and digital capabilities to evolve PenFed’s consumer lending ecosystem.

PenFed is hiring a (Hybrid) AVP Credit Card Portfolio Management at our Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska or San Antonio, Texas location.  The primary purpose of this role is to design and implement the cardholder lifecycle experience and engagement across all credit card products.  The position will drive growth and strategic innovation within PenFed’s cardholder experience by planning and executing effective balance and spend stimulation strategies.  The role will collaborate with Credit Policy and Risk teams, Marketing, Technology, Card Operations and Servicing, and other partners to ensure the member’s experience aligns with the overall product strategy. This position will maintain strong relationships across consumer bank product divisions to drive success of the high growth consumer business. Primary KPIs include overall portfolio balances, card spend volume, retention, and other engagement metrics.

PenFed is hiring a (Hybrid) AVP Credit Card Acquisitions at our Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska or San Antonio, Texas location. The incumbent of this role will be accountable for driving new credit card acquisitions across all channels, including Direct Mail, Digital, Financial and Contact Centers, and Partnerships. The role owns the acquisition strategy and delivery against ambitious growth targets, ensuring disciplined economics and scalable execution. The role collaborates closely with Credit Policy, Marketing, BI/Analytics teams and other partners including underwriting, finance, channel leadership, and technology to optimize acquisition and targeting strategies, improve conversion and drive sustained portfolio growth. This position will maintain strong relationships across consumer bank products, Compliance, Legal, IT, Fraud, and Card Operations to drive success of the high growth consumer business. Primary KPIs include new card acquisitions, channel-level conversion rates, CPA, and overall acquisition economics.

PenFed is hiring a (Hybrid) Director, Enterprise Data Governance to lead second line of defense data governance and oversight activities at our Tysons, Virginia location.  This leader will report to the AVP of Enterprise Risk Management, responsible for enhancing and monitoring enterprise data governance policies and standards, ensuring data risk is effectively managed across the firm and collaborating closely with the Chief Data & Analytics Office and business units to improve PenFed’s data maturity. This individual will play a key role in performing independent review of first line risk and control assessment of PenFed’s data management activities. The position will support the Enterprise Risk Management Committee proceedings and create reports and recommendations for PenFed Board of Directors’ consumption, as well as all regulatory requests. 

PenFed is hiring a (Hybrid) Sr Director Pricing & Product Analytics at our Tysons, Virginia; Dallas, Texas or San Antonio, Texas location. PenFed is seeking a Senior Director of Pricing & Product Analytics to drive pricing strategy, product performance insights, and portfolio optimization across the Auto Lending and Unsecured Lending businesses (including Personal Loans, Student Loans, and Overdraft Lines of Credit). The incumbent will be responsible for leading pricing and product analytics, developing data-driven recommendations, and providing executive-ready insights that influence business strategy. The role requires deep expertise in consumer lending economics, pricing optimization tools, and analytical storytelling to support sustainable growth, risk-adjusted returns, and competitive positioning. The ideal candidate has proven experience partnering with Product, Risk, Decision Science, and Finance teams, while leading a small team of analysts in delivering high-quality insights and reporting.

PenFed is hiring a Retail Banker to work onsite at our Ponce, Puerto Rico branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Teller to work onsite at our Bartow, Florida branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Retail Banker to work onsite at our Mayaguez, Puerto Rico branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Remote) Analyst, Finance Risk Office associated with our Tysons, Virginia location.  The Analyst, Finance Risk Office performs support functions for First Line CFO-owned risk management processes, assessments, audits, regulatory exams and various 2nd line risk initiatives.

 **This role must be located in the East Coast.**
The anticipated starting salary range for this role is $45,400 - $83,857
This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval.
This position is also eligible for the opportunity for an annual Pay for Performance bonus.

PenFed is hiring a Retail Banker to work onsite at our Fort Myer Branch located in Arlington, Virginia. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a (Hybrid) Sr Director, Consumer Credit Card Strategy at our Tysons, Virginia location. The primary purpose of this role is to own the end-to-end development and implementation of credit strategy/policy and conduct credit risk monitoring & analytics for Credit Card and Deposits Overdraft products.

This position will contribute to setting up strategic goal / credit agenda and managing a team of managers & analysts. This position plays a critical role in enhancing credit risk strategy and management ecosystem to enable sustainable and resilient Credit Card business growth, including achieving business goal within risk appetite, optimizing targeting & acquisition credit strategy, mitigate credit abuse and portfolio risk, enhance lending program economics, and support member retention / engagement.

The incumbent will partner closely with Consumer Lending product team and other key stakeholders across Consumer Banking and Enterprise teams.

The ideal candidate will have a deep understanding of the inherent risk and performance drivers of Credit Card / Overdraft business as well as direct experience in developing credit policy/strategy. The candidate is expected to exhibit sound judgment in decision making and be an inclusive and collaborative partner.

PenFed is hiring a (Hybrid) Enterprise Data Analyst at our Tysons, Virginia or San Antonio, Texas location.  The primary responsibility will be to collect, analyze and interpret data across various sources, storage systems and analytical tools, formulate data requirements for building analytical systems, collaborate with data stewards to improve health of data.

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) PenFed Home Purchase Advisor at our Phoenix, Arizona location.  The PenFed Home Purchase Advisor serves members seeking home-related financial solutions and plays a dual role as a trusted home purchase advisor and mortgage loan officer. This position is responsible for identifying member needs, deepening their relationship with PenFed, and delivering an integrated lending and real estate experience. This role conducts a home buying needs assessment, provides mortgage consultations, completes preapprovals, originates full mortgage applications, and guides members through the mortgage process from initial inquiry through funding. In addition they are able to to provide qualified referrals to PenFed Realty. Success requires exceptional communication, strong mortgage acumen (supported through training), and a member-first mindset that ensures each member receives personalized guidance across all PenFed Home offerings.

Start Date: June 8th, 2026

PenFed is hiring a Financial Center Manager to work onsite at our Davis Road Branch located in Augusta, Georgia. The Financial Center Manager III manages over ten (10) full time employees or manage multiple Financial Centers.  The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. The Financial Center Manager III is responsible for the day-to-day performance and overall management of the Financial Center.

PenFed is hiring a Retail Banker to work onsite at our East Windsor, New Jersey branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Remote) Engineer III, Hogan Applications associated with our Papillion, Omaha or Tysons, Virginia location.  The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.

**This role can be located anywhere in the United States**
The anticipated starting salary range for this role is $84,700 to $188,845
This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval 
This position is also eligible for the opportunity for an annual Pay for Performance bonus

PenFed is hiring a (Hybrid) Mortgage Servicing Loan Care Representative at our San Antonio, Texas service center.  The primary purpose of this job is to provide best-in-class member service by answering incoming calls from members regarding the servicing of their mortgage loans to include billing statements, escrow questions (tax, insurance, and escrow analysis), misapplied payments and other servicing functions while maintaining confidentially of member information. This is a fast-paced call center environment, so the candidate will be expected to take a high volume of calls daily. 

Schedule: Monday-Friday 10am-7pm

PenFed is hiring a (Hybrid) Salesforce Engineer II at our Tysons, Virginia location.  The primary purpose of this job is to guide other application developers and lead in the creation of large or complex applications that facilitate the achievement of a positive digital member experience.

The PenFed Foundation is hiring a (Hybrid) Development Operations Coordinator at our Tysons, Virginia location.  The Development Operations Coordinator supports the efficiency and effectiveness of the development team through database management, gift processing, and operational coordination. This role ensures the integrity of donor data within Salesforce, facilitates timely and accurate gift acknowledgment, and provides administrative and logistical support for fundraising initiatives and board engagement. The coordinator plays a key role in maintaining organized processes, supporting strategic campaigns and enabling smooth day-to-day departmental operations.

PenFed is hiring a (Hybrid) Reporting Manager, Member Tax & Unclaimed Property at our Eugene, Oregon or Alexandria, Virginia service center. This role supports the management of PenFed’s information reporting to members, beneficiaries, state and federal government agencies. Key responsibilities include year-end tax reporting; escheatment/unclaimed property reporting; Puerto Rico year-end tax reporting; reporting and remitting required withholding payments; reconciling withholding accounts (federal, state, Puerto Rico, etc.); and supporting the Senior Manager in reviewing compliance procedures (including examinations), recommending improvements, and implementing process enhancements using AI and automation technologies.

PenFed is hiring a (Hybrid) Lead Auditor, Risk & Operations at our Tysons, Virginia location. The Lead Auditor, Risk and Operations, is responsible for the planning, coordination, and execution of assigned internal audits in the risk and operations audit portfolio. This position works closely with senior management to identify and evaluate key business risks and recommend actions to mitigate risks while improving and maturing processes. The Lead Auditor acts as a subject matter expert, builds relationships with business department leaders, and provides coaching and mentoring to Internal Audit staff.  This position may complete audits independently or may lead, direct, and review the work of a team of Auditors on complex audits.

PenFed is hiring a (Hybrid) Senior Manager, FP&A Consumer Banking at our Tysons, Virginia location.  The Senior Manager, FP&A Consumer Banking & Executive Decisioning Support plays a key role in PenFed’s Financial Planning & Analysis (FP&A) Team providing strategic financial leadership and decision support to the Consumer Banking business and PenFed executive team.  This role requires a strategic consulting mindset and the ability to lead complex analyses, develop and evaluate business cases, and guide high-impact initiatives across the Consumer Banking Segment.  The Senior Manager partners closely with business leaders to own the outcomes of core FP&A processes, including forecasting, budgeting, expense management, and long-range planning. Operating as a trusted advisor to senior business leaders, the Senior Manager translates strategy into financial outcomes, ensures analytical rigor across planning activities, and enhances the quality, clarity, and impact of financial insights delivered to executives. 

PenFed is hiring a Retail Banker to work onsite at our Humacao, Puerto Rico branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Digital Product Owner - Unsecured Lending at our Tysons, Virginia location. The Digital Product Owner – Unsecured Lending leads the end-to-end product lifecycle for the Personal Loan, Student Loan, and Overdraft Line of Credit digital acquisition and servicing experiences. This role partners closely with the Unsecured Lending Product Strategy, Technology, Operations, and Member Experience teams to define and execute a roadmap that drives loan growth, enhances digital engagement, and delivers exceptional member value. The ideal candidate combines business acumen, analytical skills, and a deep understanding of consumer lending and user experience within an Agile environment.

PenFed is hiring a Sr. Manager Engineer, Digital Banking to work onsite at our Tysons, Virginia location.  The primary purpose of this job is to provide engineering and solution architecture support for complex system management activities related to system software, hardware, performance, problem determination or resource management requiring communication and coordination with vendors, technicians, clients, and management. The role will provide technical input to management decision-making in the areas of digital banking system for PenFed. Responsibilities include defining tech requirements; performing detailed analysis of various projects and requests; developing designs for projects that have medium to high complexity; formulating procedures; monitoring key performance indicators; and implementing advanced business solutions. 

PenFed is hiring a (Hybrid) Data Governance Analyst at our Tysons, Virginia location.  The primary purpose of this job is to provide analytical and system support services to PenFed’s Enterprise Data Governance (EDG) program. The incumbent will provide day-to-day operational and administrative support for the company’s data governance tools and will perform complex data and system analyses required to support and enhance data governance tools and processes. The results of analyses performed will be used to enhance existing capabilities, address and monitor data governance issues, and evaluate new functionality making the governance of data more efficient   In addition, this role tracks and monitors enhancement and incident requests reported to the vendor and regularly interacts with Data Management, Data Owners, and Data Stewards throughout the company.

PenFed is hiring a Retail Banker to work onsite at our DC VA Medical Center branch located in Washington, DC.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our Cadet branch located in West Point, New York.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a SalesForce Administrator - Collections & Servicing to work onsite at our San Antonio, Texas service center.  The Salesforce Administrator – Collections & Servicing will be part of a highly diverse team of business and tech-savvy individuals who support operational teams by improving, maintaining, and monitoring the software they use. This role involves ensuring stability, integrity, and efficiency of software applications across various environments that interact with our primary Salesforce platform. A day in the life of a Salesforce Administrator – Collections & Servicing might include addressing inquiries from end users related to issues or questions about Salesforce, meeting with stakeholders to define requirements for an upcoming system enhancement, leading user acceptance testing for the next release, or demoing a new feature to end users. An admin will have a strong consumer collections and/or loan servicing background, a thorough understanding of Salesforce, and the collaborative skills necessary to partner with various internal and external teams to configure, monitor, troubleshoot and deliver meaningful change.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Branch Manager to work onsite in our Fairfax County offices. The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies as well as build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff.  This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Marketing Specialist at our Santa Rosa Beach, Florida office.  The primary purpose of this job is to be a multi-disciplinary marketer, moving fluidly between design, strategy, and execution to support our company and our customers (Real Estate Agents). The incumbent should be able to design "scroll-stopping" digital content or crafting a social media campaign with an influencer mindset; and editing short-form video content, exploring AI tools for innovation, or curating high-impact communications for our internal network.

The incumbent should have an impeccable eye for visual design and a strong command of social media. Beyond these core skills, the incumbent will possess a passion or aptitude for our key growth areas: video storytelling (creating engaging short-form content), web content strategy (managing our intranet and blog resources), or digital communications (crafting newsletters and email campaigns). We will leverage their unique strengths to help drive our collective success. This role will strengthen our brand reputation through high-caliber visuals, engaging content, and strategic insights.

PenFed is hiring a Retail Banker to work onsite at our Pentagon Branch located in Arlington, Virginia. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

This PenFed Financial Center is located within the Pentagon, located at Pentagon, Concourse Level, Arlington, VA 20301.  A requirement for this position is the ability to obtain a badge issued by the Department of War to have full building access.  Although not a PenFed policy/requirement, the Department of War’s policy, as has been communicated to PenFed, is that non-U.S. citizens and/or non-permanent residents are not eligible for badge access at the Pentagon building. 

PenFed is hiring a (Remote) Hogan Engineer II associated with our Tysons, Virginia location. The primary purpose of this role is to participate in technical analysis, design, and implementation of Hogan application enhancements and production fixes in a core banking environment.

**This role can be located anywhere in the United States**

The anticipated starting salary range for this role is $79,400 to $145,688
This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval 
This position is also eligible for the opportunity for an annual Pay for Performance bonus 

PenFed is hiring a (Hybrid) Engineer II IT, Network Engineering at our Tysons, Virginia location.  The primary purpose of this role is to perform engineering and implementation of specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards-based implementation, capacity planning, systems integration, process / procedure development and refinement, troubleshooting and technical support.

PenFed is hiring a Retail Banker to work onsite at our Davis Road Branch located in Augusta, Georgia. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Mortgage Learning Partner/Trainer at our Phoenix, Arizona location.  The primary purpose of this role is to partner with the mortgage line of business (LOB) clients and to facilitate engaging training courses in the job-specific technical training and soft-skills areas. This individual will guide the learner using effective adult learning principles. Learning sessions will be facilitated using multiple delivery modalities.  In addition to facilitation, this role will contribute to the design and curation of learning content.  

PenFed is hiring a (Hybrid) Manager, Consumer Lending Policy & Risk Analytics at our Tysons, Virginia or Irving, Texas location.  The primary focus of this job is to manage credit analysis to drive sustainable growth in consumer credit policy and conduct credit risk monitoring to ensure policy performance. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will conduct hands-on analysis and have people management opportunities. You have a direct influence on strategic goal setting for the broader Consumer Lending Policy and Analytics team and positively impact on PenFed’s credit product experience for millions of PenFed members.

PenFed is hiring a (Hybrid) Senior Manager, Aftermarket Product Sales at our Tysons, Virginia; Omaha, Nebraska; San Antonio, Texas; Irving, Texas; or Eugene, Oregon location. The Sr Manager of Ancillary Product Strategy & Performance is responsible for developing and executing the strategic roadmap for PenFed’s ancillary product portfolio across all Consumer Lending channels, including Auto and Unsecured Lending. This role ensures that member protection and value-added products, such as GAP, Vehicle Protection Plans, Credit Protection, and similar offerings deliver strong financial performance, regulatory compliance, and exceptional member value.