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PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Fort Shafter, Hawaii branch. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness. 

PenFed is hiring a (Hybrid) Senior Manager, Consumer Lending at our San Antonio, Texas Service Center.  The primary purpose of this job is to manage a large team of Consumer Loan Underwriters, Processors, Consumer Refinance in the Consumer Lending department, ensuring high quality member service, through the establishment and implementation of appropriate policies and procedures as it pertains to Consumer Lending, including Credit Cards, Personal Loans, Direct Auto Loans, and Refinance Auto Loans   This involves pipeline and staff management to meet established service level agreements.

PenFed is hiring a (Hybrid) VP Operations Data & Insights at our San Antonio, Texas; Eugene, Oregon; Omaha, Nebraska; Papillion, Nebraska or Tysons, Virginia location.  The primary purpose of this job is to lead and transform Operations Data Delivery functions and to ensure value creation across the division through advanced analytics, machine learning (ML), and artificial intelligence (AI). This position will also be responsible for delivering advanced data analytics capabilities and AI/ML solutions to senior Operations leadership and ultimately to our members. The VP of Operations Data & Insights will work with his/her peers to ensure Enterprise Data governance, Data quality, error-free deployment of IT capabilities.  This individual will serve as a thought leader in applied analytics, guiding senior Operations leaders in developing high-value AI/ML use cases.  This role will also oversee our Voice of the Member (VoM) program, that aggregates member interaction, surveys, and other datapoints to drive predictive analytics and business process optimization in our member-facing channels.

PenFed is hiring a (Hybrid) Procurement Analyst at our Tysons, Virginia location.  The Procurement Analyst supports end-to-end procurement activities for a broad range of goods and services across PenFed business units. This role serves as a primary liaison among business owners, suppliers, Legal, Compliance, and other internal stakeholders to support sourcing events, contract review and negotiation, purchase requisition and purchase order workflows, and supplier communications. The Procurement Analyst analyzes supplier proposals and pricing, supports vendor selection and contracting activities, helps maintain compliance with procurement policies and procedures, and contributes to process improvement, reporting, and stakeholder guidance throughout the procurement lifecycle.

PenFed is hiring a Team Lead, Collateral Administration to work onsite at our Omaha, Nebraska Service Center.  This role is responsible for overseeing the end-to-end lien placement process for auto loans, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. This role will guide staff in analyzing complex titling and lien placement issues, monitoring collateral administrator job duties, and resolving member complaints.  This role will guide staff in analyzing vehicle title related activities, which includes but is not limited to reviewing policies, reconciliation processes, monitoring processors’ job duties, and resolving member complaints. The incumbent may perform the duties of the Manager, Collateral Administration, in the manager’s absence.

PenFed is hiring a Collateral Administrator to work onsite at our Omaha, Nebraska Service Center.  Administer and monitor collateral assets pledged by borrowers to secure loans ensuring accurate documentation, and maintenance of collateral records. Coordinate all operational activities relating to the timely and accurate processing of lien perfections acting as the primary liaison between members, internal stakeholders, and vendors. 

PenFed is hiring a (Hybrid) Sales Service Representative at our San Antonio, Texas; Papillion, Nebraska; Omaha, Nebraska or Eugene, Oregon service center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls and providing account and product information and handling sales calls.  The incumbent will be responsible for taking MSR Service I and II calls when necessary and must maintain proficiency in those skills.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations that best fit the member’s financial needs.

The incumbent must successfully complete the Sales Service Representative training program including on-the-job training and call monitoring.   The successful incumbent must maintain proficiency and meet or exceed in all scorecard requirements.

PenFed is hiring a (Hybrid) SVP Enterprise Risk Office at our Tysons, Virginia location. This role establishes PenFed Credit Union’s enterprise risk strategy and drives the design, implementation, integration and execution of the overarching Enterprise Risk Management framework and risk programs. This position plays a key role in championing a proactive risk-aware culture that balances robust risk governance with agile, resilient, and member-centric growth. Serving as a trusted risk advisor and strategic partner to the executive team and management and Board committees, this position oversees the Enterprise Risk Office to ensure independent, second-line effective challenge across Financial Risk (interest rate, liquidity, and capital), Capital Planning Stress Testing (CPST), Model Risk, Operational Risk, Data Governance, and emerging frontiers like AI. In addition, this leader manages second line engagement to ensure key business activities, technology transformation, and new strategic initiatives align with Board-approved risk appetites.

PenFed is hiring a (Hybrid) Delivery Manager, Member Rewards at our Tysons, Virginia location. The primary purpose of this position is to lead the strategy, delivery, and ongoing management of PenFed’s Member Rewards and Loyalty programs. This role is responsible for designing, implementing, and optimizing loyalty capabilities that drive member engagement, retention, and lifetime value, aligned with PenFed’s growth strategy.

The Member Rewards Manager will partner closely with Marketing, Product, Finance, Technology, and external vendors to deliver scalable, compliant, and measurable loyalty solutions, with a strong preference for experience leveraging Salesforce Loyalty Management or similar enterprise loyalty platforms.

PenFed is hiring a Teller to work onsite at our Ponce, Puerto Rico branch.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Sr. Manager, Product Technology at our Tysons, Virginia location. The primary purpose of this position is to lead Mortgage Technology team(s) in the development, delivery and support of innovative technical and business solutions and practices that advance PenFed strategic initiatives and objectives.  This includes Home Loans division objectives and standards aligned with PenFed strategy. The manager will promote the engagement and professional development of employees within assigned responsibility areas.

The primary purpose of this job entails running a team that implements programs and independently overseeing complex projects that comprise of multiple systems with significant impact across multiple business lines.

PenFed is hiring a (Hybrid) Enterprise Security Architect at our Tysons, Virginia location. The Enterprise IT Security Architect is a senior security architecture partner to the First Line IT organization. This role ensures security requirements are effectively translated into practical, scalable designs and operating practices that support business outcomes while meeting enterprise risk and compliance obligations.

The architect serves as the critical bridge between First Line IT and Second Line Cyber Security, ensuring second-line control requirements are clearly understood, appropriately interpreted, and consistently incorporated into first line–managed platforms, solutions, and delivery practices.

PenFed is hiring a Customer Service Representative to work onsite at our Papillion, Nebraska or Omaha, Nebraska Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

Starting rates will range from $19.00 to $22.00 per hour, depending on education and relevant work experience. The expected start date for this position is July 20th, 2026. 

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Member Direct Loan Officer at our San Patricio, Puerto Rico office.  The primary purpose of this job is to be a trusted advisor to our members, assist with the appropriate mortgage decision for their unique needs. This position will be measured on their speed to lead, pre-approval to full application conversion, collection of intent to proceed, including initial documentation and sales contract, application quality, member, and realtor satisfaction. Additionally, this position will be a collaborative team effort with mortgage operations teams to ensure PenFed meets the members’ desired closing date.   

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Part-Time Real Estate Referral Counselor. The primary purpose of this job is to serve as the critical link between real estate customers, various mortgage partners, and elite real estate agents. This role’s mission is to manage a diverse pipeline of real estate leads from various sources, as well as handling a high volume of inbound and outbound calls. The incumbent will transform inquiries into successful real estate placements through active listening, product knowledge, and empathy.

**This role can be located anywhere in the United States**
The anticipated starting hourly range for this role is $18 - $21 
This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval 
This position is also eligible for the opportunity for an annual Pay for Performance bonus 

PenFed is hiring a Teller to work onsite at our Harker Heights, Texas branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Teller to work onsite at our Pentagon Branch located in Alexandria, Virginia.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

This PenFed Financial Center is located within the Pentagon, located at Pentagon, Concourse Level, Arlington, VA 20301.  A requirement for this position is the ability to obtain a badge issued by the Department of War to have full building access.  Although not a PenFed policy/requirement, the Department of War’s policy, as has been communicated to PenFed, is that non-U.S. citizens and/or non-permanent residents are not eligible for badge access at the Pentagon building. 

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Branch Manager to work onsite in our Fairfax County offices. The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies as well as build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff.  This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities.

PenFed is hiring a (Hybrid) Mortgage Learning Partner/Trainer at our Phoenix, Arizona location.  The primary purpose of this role is to partner with the mortgage line of business (LOB) clients and to facilitate engaging training courses in the job-specific technical training and soft-skills areas. This individual will guide the learner using effective adult learning principles. Learning sessions will be facilitated using multiple delivery modalities.  In addition to facilitation, this role will contribute to the design and curation of learning content.  

PenFed is hiring a Retail Banker to work onsite at our Davis Road Branch located in Augusta, Georgia. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Data Governance Analyst at our Tysons, Virginia location.  The primary purpose of this job is to provide analytical and system support services to PenFed’s Enterprise Data Governance (EDG) program. The incumbent will provide day-to-day operational and administrative support for the company’s data governance tools and will perform complex data and system analyses required to support and enhance data governance tools and processes. The results of analyses performed will be used to enhance existing capabilities, address and monitor data governance issues, and evaluate new functionality making the governance of data more efficient   In addition, this role tracks and monitors enhancement and incident requests reported to the vendor and regularly interacts with Data Management, Data Owners, and Data Stewards throughout the company.

PenFed is hiring a Retail Banker to work onsite at our Cadet branch located in West Point, New York.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Lead Auditor, Risk & Operations at our Tysons, Virginia location. The Lead Auditor, Risk and Operations, is responsible for the planning, coordination, and execution of assigned internal audits in the risk and operations audit portfolio. This position works closely with senior management to identify and evaluate key business risks and recommend actions to mitigate risks while improving and maturing processes. The Lead Auditor acts as a subject matter expert, builds relationships with business department leaders, and provides coaching and mentoring to Internal Audit staff.  This position may complete audits independently or may lead, direct, and review the work of a team of Auditors on complex audits.

PenFed is hiring a (Hybrid) Senior Manager, FP&A Consumer Banking at our Tysons, Virginia location.  The Senior Manager, FP&A Consumer Banking & Executive Decisioning Support plays a key role in PenFed’s Financial Planning & Analysis (FP&A) Team providing strategic financial leadership and decision support to the Consumer Banking business and PenFed executive team.  This role requires a strategic consulting mindset and the ability to lead complex analyses, develop and evaluate business cases, and guide high-impact initiatives across the Consumer Banking Segment.  The Senior Manager partners closely with business leaders to own the outcomes of core FP&A processes, including forecasting, budgeting, expense management, and long-range planning. Operating as a trusted advisor to senior business leaders, the Senior Manager translates strategy into financial outcomes, ensures analytical rigor across planning activities, and enhances the quality, clarity, and impact of financial insights delivered to executives. 

PenFed is hiring a Retail Banker to work onsite at our East Windsor, New Jersey branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) AVP Credit Card Portfolio Management at our Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska or San Antonio, Texas location.  The primary purpose of this role is to design and implement the cardholder lifecycle experience and engagement across all credit card products.  The position will drive growth and strategic innovation within PenFed’s cardholder experience by planning and executing effective balance and spend stimulation strategies.  The role will collaborate with Credit Policy and Risk teams, Marketing, Technology, Card Operations and Servicing, and other partners to ensure the member’s experience aligns with the overall product strategy. This position will maintain strong relationships across consumer bank product divisions to drive success of the high growth consumer business. Primary KPIs include overall portfolio balances, card spend volume, retention, and other engagement metrics.

PenFed is hiring a (Hybrid) AVP Credit Card Acquisitions at our Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska or San Antonio, Texas location. The incumbent of this role will be accountable for driving new credit card acquisitions across all channels, including Direct Mail, Digital, Financial and Contact Centers, and Partnerships. The role owns the acquisition strategy and delivery against ambitious growth targets, ensuring disciplined economics and scalable execution. The role collaborates closely with Credit Policy, Marketing, BI/Analytics teams and other partners including underwriting, finance, channel leadership, and technology to optimize acquisition and targeting strategies, improve conversion and drive sustained portfolio growth. This position will maintain strong relationships across consumer bank products, Compliance, Legal, IT, Fraud, and Card Operations to drive success of the high growth consumer business. Primary KPIs include new card acquisitions, channel-level conversion rates, CPA, and overall acquisition economics.

PenFed is hiring a (Hybrid) Sr Director, Consumer Credit Card Strategy at our Tysons, Virginia location. The primary purpose of this role is to own the end-to-end development and implementation of credit strategy/policy and conduct credit risk monitoring & analytics for Credit Card and Deposits Overdraft products.

This position will contribute to setting up strategic goal / credit agenda and managing a team of managers & analysts. This position plays a critical role in enhancing credit risk strategy and management ecosystem to enable sustainable and resilient Credit Card business growth, including achieving business goal within risk appetite, optimizing targeting & acquisition credit strategy, mitigate credit abuse and portfolio risk, enhance lending program economics, and support member retention / engagement.

The incumbent will partner closely with Consumer Lending product team and other key stakeholders across Consumer Banking and Enterprise teams.

The ideal candidate will have a deep understanding of the inherent risk and performance drivers of Credit Card / Overdraft business as well as direct experience in developing credit policy/strategy. The candidate is expected to exhibit sound judgment in decision making and be an inclusive and collaborative partner.

PenFed is hiring a (Hybrid) Sr Director Pricing & Product Analytics at our Tysons, Virginia; Dallas, Texas or San Antonio, Texas location. PenFed is seeking a Senior Director of Pricing & Product Analytics to drive pricing strategy, product performance insights, and portfolio optimization across the Auto Lending and Unsecured Lending businesses (including Personal Loans, Student Loans, and Overdraft Lines of Credit). The incumbent will be responsible for leading pricing and product analytics, developing data-driven recommendations, and providing executive-ready insights that influence business strategy. The role requires deep expertise in consumer lending economics, pricing optimization tools, and analytical storytelling to support sustainable growth, risk-adjusted returns, and competitive positioning. The ideal candidate has proven experience partnering with Product, Risk, Decision Science, and Finance teams, while leading a small team of analysts in delivering high-quality insights and reporting.

PenFed is hiring a (Hybrid) Mortgage Servicing Escrow Administrator at our San Antonio, Texas or Irving, Texas service center.  The primary purpose of this job is to administer escrow account functions for PenFed First Mortgage and Equity loan products. Responsibilities of this position include the performance of all functions related to timely and accurate servicing of all aspects of members escrow account, including contact with members if and when required to fulfill escrow functions. Responsible for transactional processing, compliance adherence, and workflow completion for all aspects of escrow administration including but not limited to initial and periodic escrow analysis, tax line creation and payment fulfillment and insurance line creation and payment fulfillment.

PenFed is hiring a (Hybrid) Leads Management Analyst at our San Antonio, Texas or Phoenix, Arizona location.  The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and optimizing a mortgage lead workflow through Velocify that integrates with key platforms to ensure that leads are distributed, dispositioned, and prioritized accordingly. The role will support department work with operational teams and assist in providing requirements, prioritizing efforts, and project delivery. This individual will also work closely in department management to develop metrics, create reports, optimize lead campaigns, and provide necessary tools to the loan officers to maximize performance. 

PenFed is hiring a (Hybrid) Director, Enterprise Data Governance to lead second line of defense data governance and oversight activities at our Tysons, Virginia location.  This leader will report to the AVP of Enterprise Risk Management, responsible for enhancing and monitoring enterprise data governance policies and standards, ensuring data risk is effectively managed across the firm and collaborating closely with the Chief Data & Analytics Office and business units to improve PenFed’s data maturity. This individual will play a key role in performing independent review of first line risk and control assessment of PenFed’s data management activities. The position will support the Enterprise Risk Management Committee proceedings and create reports and recommendations for PenFed Board of Directors’ consumption, as well as all regulatory requests. 

PenFed is hiring a (Hybrid) Sr Data Scientist, NPV Modeling at our Tysons, Virginia location. The primary purpose of this job is to develop, maintain and enhance Auto, Personal Loan and Credit Card NPV calculator used to support credit decisioning, pricing, engagement and other business strategies. In addition, this role supports the first line's independent challenge of official loss forecast for consumer lending portfolios.

PenFed is hiring a (Remote) Jack Henry Sr. System Administrator, Commercial Real Estate. The primary purpose of this job is to perform configurations, maintenance, and implement specific tasks on applications supporting PenFed Commercial Real Estate (CRE) applications. Responsibilities include, but are not limited to, systems analysis, solution design, standards-based implementation, systems/data integration support, system configuration, and technical support.

As a Senior CRE System Administrator this role requires ability to interact with business and other IT stakeholders, assess vendor/application capabilities, recommend efficient solutions, be responsible for delivery, and release management.  This position requires in-depth knowledge of Jack Henry eco system of products (including but not limited to LoanVantage, Synergy, Cognos, and Silverlake), knowledge of ARGUS, Costar, CRE origination workflows, and the job functions of all operational roles that participate in that workflow. Knowledge of RealInsight is a plus but not required. Additional functions of role include oversight of data integrity reporting, management of initiatives to improve CRE Technology landscape, participation in projects to provide support from a system functionality and efficiency perspective, and general system support and analysis.

**This role can be located anywhere in the United States**
The anticipated starting salary range for this role is $60,000 to $114,631
This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval 
This position is also eligible for the opportunity for an annual Pay for Performance bonus 

PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience. The expected start date for this position is July 6th, 2026. 

PenFed is hiring a Teller to work onsite at our Woodbridge, Virginia branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of enterprise observability and monitoring capabilities. This role is primarily focused on observability, leveraging Dynatrace and LogicMonitor to provide deep visibility into application performance, infrastructure health, and critical business services. This role also supports DevOps and platform enablement efforts by integrating observability into CI/CD pipelines, release processes, and operational workflows.

PenFed is hiring a (Hybrid) Senior AI Program Analyst at our Tysons, Virginia or San Antonio, Texas location. The Senior AI Program Analyst supports the scaling of the enterprise Responsible AI program by reviewing governance frameworks, policies, procedures, and the AI portfolio and completing analysis to support repeatable, inspectable, and defensible operational execution.

This role focuses on policy support, testing and monitoring assurance, AI intake and inventory operations, and governance enablement. The Analyst does not design or build AI models, nor do they independently approve risk outcomes. Instead, they support analysis of the AI portfolio as it pertains to Responsible AI policies and standards.

PenFed is hiring a Teller to work onsite at our Alamo Ranch branch located in San Antonio, Texas. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring an Assistant Financial Center Manager to work onsite at our St. Thomas branch located in the US Virgin Islands. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.  

PenFed is hiring a (Hybrid) Home Lending Processor I at our San Antonio, Texas location. The primary purpose of this job is to provide detailed guidance and advice in order to fulfill all loan qualification requirements in a compliant manner while ensuring exceptional member service by on going communication to members and business partners. The incumbent is responsible for evaluating and validating all information provided on the residential loan application and communicating to members any additional requirements.  This position will serve as the members’ and real estate agents’ primary point of contact throughout the real estate transation.

Start Date: 7/13/26

PenFed is hiring a (Hybrid) Enterprise Data Steward at our Tysons, Virginia or San Antonio, Texas location. The primary purpose of this job is to drive adoption of PenFed’s Enterprise Data Governance procedures by working with Business Data Stewards. The position is part of the hub for the organization, with spokes into the various Business Units. This role will enable building Enterprise Business Glossary that is normalized and useful, help build common business data taxonomy, guide business data stewards in building the data quality monitoring projects, track and co-ordinate resolution of enterprise level data quality issues. The position will also help mature the data management program including management of the critical data asset and elements repository in alignment with the industry standard Financial Industry Business Data Model.

PenFed is hiring a Sr. Manager Engineer, Digital Banking to work onsite at our Tysons, Virginia location.  The primary purpose of this job is to provide engineering and solution architecture support for complex system management activities related to system software, hardware, performance, problem determination or resource management requiring communication and coordination with vendors, technicians, clients, and management. The role will provide technical input to management decision-making in the areas of digital banking system for PenFed. Responsibilities include defining tech requirements; performing detailed analysis of various projects and requests; developing designs for projects that have medium to high complexity; formulating procedures; monitoring key performance indicators; and implementing advanced business solutions. 

PenFed is hiring a (Hybrid) Senior Consumer Lending Underwriter at our San Patricio Office Center located in Guaynabo, Puerto Rico. The primary purpose of this job is to review and underwrite all consumer loan applications within delegated underwriting authority in accordance with Federal regulation and PenFed Board of Director policies, procedures, and standards. This position is also responsible for mentoring and leading the junior underwriting teams and maintaining a thorough knowledge of all Consumer Lending Processes and Policies.

PenFed is hiring a (Hybrid) CBGC Senior Control Testing Analyst at our Tysons, Virginia; San Antonio, Texas or Omaha, Nebraska location. The primary purpose of this Consumer Banking Governance and Controls (CBGC) Sr. Control Testing Analyst role is responsible for planning and executing independent testing of internal controls to evaluate design and operating effectiveness and support a strong internal control environment. This role develops test procedures, performs evidence-based testing (e.g., inspection and reperformance), documents clear workpapers that withstand audit/exam scrutiny, and communicates results and remediation recommendations to control owners and stakeholders. The Sr. Control Testing Analyst partners closely with business units, Compliance, Enterprise Risk Management (ERM), and Internal Audit to drive consistent methodology, timely reporting, and sustainable risk reduction.

PenFed is hiring a (Hybrid) Card Dispute Specialist at our Omaha, Nebraska location. The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks.   They must also be proficient with working in PenFed’s case management CRM (Salesforce) and Fiserv’s First Disputes, EASE and STAR Station exception case management applications.  The incumbent will maintain a daily card transaction dispute case log while performing other duties as assigned.  Other duties will include but are not limited to getting a second opinion on complex and/or high dollar dispute cases, provide coverage for coworkers who are out of the office as well as assisting with card dispute case inquiries and escalations.

PenFed is hiring a Collections Representative to work onsite at our San Antonio, Texas service center. The primary purpose of this position is to collect obligations owed to the credit union from past due members by contacting and counseling them about their delinquent and otherwise defaulted obligations, securing payment(s), payment arrangement(s) and maintaining related written and digital records while following all related policies, procedures and regulations. 

Start Date: 7/20/26

PenFed is hiring a (Hybrid) AVP, Mortgage Servicing Operations at our Irving, Texas service center.  The primary purpose of this role is to provide day‑to‑day operational leadership and execution support across assigned Mortgage Servicing functions. The Assistant Vice President (AVP) is responsible for ensuring operational effectiveness, regulatory compliance, risk discipline, and service quality within a defined functional scope, while executing strategies established by VP and SVP leadership. The role partners closely with senior leadership, Business Controls, Compliance, Finance, and Technology teams to execute strategy, maintain audit and examination readiness, and drive continuous improvement. This position manages teams, implements standardized processes, monitors performance metrics, and supports required controls in accordance with federal, state, investor, and GSE requirements. Decision-making authority is exercised within established governance frameworks, approved policies, and defined escalation protocols; final strategic, financial, and risk decisions are retained by VP/SVP leadership.

PenFed is hiring a Retail Banker to work onsite at our St. Thomas branch located in the US Virgin Islands. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Teller to work onsite at our San Patricio, Puerto Rico branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Manager, Business Unit Accounting at our Tysons, Virginia location.  The primary purpose of this job is to assist in overseeing the accounting activities for various Business Units at Pentagon Federal Credit Union (PenFed) and its affiliates. The accounting role consists of developing new procedures to enhance the efficiency of processes and ensuring compliance with all related regulations, policies, and procedures. This position will manage the day-to-day tasks of these critical accounting functions. Additionally, this position will be a key contact within internal and external auditors and examiners.

PenFed is hiring a (Hybrid) Sr. Manager, ATM & Money Movement Products at our Tysons, Virginia or Omaha, Nebraska location.  The primary purpose of this position is to have full end to end responsibilities, including P&L, for PenFed’s ATMs and assigned money movement products, including the day-to-day monitoring & servicing, vendor management and internal partner relationships that foster best in class solutions.  

PenFed is hiring a (Remote) Engineer III, Hogan Applications associated with our Papillion, Omaha or Tysons, Virginia location.  The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.

**This role can be located anywhere in the United States**
The anticipated starting salary range for this role is $84,700 to $188,845
This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval 
This position is also eligible for the opportunity for an annual Pay for Performance bonus

PenFed is hiring a (Hybrid) Sr Manager, Consumer Lending Policy & Analytics at our Tysons, Virginia location.  The primary purpose of this job is to own end-to-end development and implementation of credit policy in Consumer Lending products space and conduct credit risk monitoring and analytics. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will manage analysts and managers to achieve team’s strategic goals and contribute to setting up strategic goals and agenda for Consumer Lending Policy and Analytics team.

PenFed is hiring a Retail Banker to work onsite at our Kingstowne branch located in Alexandria, Virginia.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience. The expected start date for this position is July 20th, 2026.