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PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Honolulu, Hawaii Financial Center.  The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.  

PenFed is hiring a Repossession Assignment Specialist to work onsite at our San Antonio, Texas Service Center.  The primary purpose of this position is to participate in the assignment of secured consumer loans for repossession and to perform the associated tasks through the retrieval of collateral. Contact members in an effort to resolve loans in an active repossession. All interactions and activity will be maintained in the system of record while following all related policies, procedures and regulations.  

PenFed is hiring a (Hybrid) Business Analyst, Core Engineering at our Tysons, Virginia location.  This IT position drives strategic business analysis, incident triaging, and system testing for core money movement infrastructure across Fedwire, ACH, and Consumer Banking networks including Credit and Debit Cards. Tasked with bridging the gap between legacy COBOL frameworks and modern software solutions, the analyst extracts strategic requirements from business SMEs and translates them into precise system specifications. The successful candidate will pioneer AI methodologies within the IT team, leveraging ROVO for rapid requirement generation and deploying AI-validated test scripts to accelerate delivery cycles.

PenFed is hiring a (Hybrid) Payment Operations Specialist at our Omaha, Nebraska Service Center.  The primary purpose of this job is to ensure accurate allocation and availability of checks and/or financial instruments after analysis for acceptance, fraud risk, and posting method impacting future payments, investor agreements, and reporting. This role requires the incumbent to display passion, commitment, and drive to deliver results that improve operational efficiencies, cross functional relationships, and overall member experience. This role is relied on to be the subject matter expert on check acceptance, items processing, Federal Reserve files, funds availability, and UCC, regulations and policies governing the same. It is critical to support the team, consumer banking, internal partners and PenFed goals and objectives to provide the best member experience and protect from losses.

PenFed is hiring a (Hybrid) Enterprise Security Architect at our Tysons, Virginia location. The Enterprise IT Security Architect is a senior security architecture partner to the First Line IT organization. This role ensures security requirements are effectively translated into practical, scalable designs and operating practices that support business outcomes while meeting enterprise risk and compliance obligations.

The architect serves as the critical bridge between First Line IT and Second Line Cyber Security, ensuring second-line control requirements are clearly understood, appropriately interpreted, and consistently incorporated into first line–managed platforms, solutions, and delivery practices.

PenFed is hiring a (Hybrid) HELOC Processor I at our Phoenix, Arizona Mortgage Office.  The primary purpose of this job is to provide detailed guidance and advice in order to fulfill all loan qualification requirements in a compliant manner while ensuring exceptional member service by ongoing communication to members and business partners. The incumbent is responsible for evaluating and validating all information provided on the residential loan application and communicating to members about any additional requirements.  This position will serve as the members and real estate agents’ primary point of contact throughout the real estate transaction.

Start Date: 9/14/26

PenFed is hiring a (Hybrid) Program Delivery Manager at our Tysons, Virginia location.  The Collections and Member Management Program Delivery Manager within Decision Management Execution (DME) will be responsible for supporting delivery of Collections and Member Management system releases and production support. This position will contribute to the overall delivery and operational maintenance of the Collection and Member Management Decisioning Platforms, including business analysis/requirements development through to deployment, and Production Support. The incumbent will leverage technical expertise and business acumen, in collaboration with program stakeholders including business product teams, internal IT teams, Compliance, and vendors/contractors to deliver business value while maintaining quality and adherence to regulatory requirements.

PenFed is hiring a (Hybrid) HELOC Processor I at our San Antonio, Texas Service Center.  The primary purpose of this job is to provide detailed guidance and advice in order to fulfill all loan qualification requirements in a compliant manner while ensuring exceptional member service by ongoing communication to members and business partners. The incumbent is responsible for evaluating and validating all information provided on the residential loan application and communicating to members about any additional requirements.  This position will serve as the members and real estate agents’ primary point of contact throughout the real estate transaction.

Start Date: 9/14/26

PenFed is hiring a (Hybrid) LLM Specialist at our Tysons, Virginia location. The LLM Specialist serves as PenFed’s subject matter expert for Large Language Models (LLMs), Generative AI technologies, and emerging foundation models. This role is responsible for evaluating, selecting, implementing, securing, and optimizing LLM solutions that support business objectives, enhancing member experiences, improving operational efficiency, and drive employee productivity. The incumbent partners closely with business leaders, Technology, Information Security, Risk Management, Compliance, Data, and AI Engineering teams to translate business requirements into effective AI solutions. The LLM Specialist evaluates technical, security, performance, and cost considerations across AI models and platforms while ensuring LLM deployments align with enterprise AI management, responsible AI principles, privacy requirements, and regulatory expectations. This role serves as a trusted advisor on LLM technologies, helping the organization understand model capabilities, limitations, risks, and opportunities while supporting the successful adoption of Generative AI across the enterprise.

PenFed is hiring a (Hybrid) Commercial Real Estate Operations & Servicing Specialist at our Irving, Texas Service Center.  The CRE Operation and Servicing Specialist is responsible for coordinating, managing, and facilitating the operations and servicing process for commercial loans. This role involves working closely with lenders, borrowers, attorneys, third party companies, and other stakeholders to ensure all servicing and documentation is accurate, complete, and compliant with internal policies and regulatory requirements. 

PenFed is hiring a VP, Deposit Products to work onsite at our Tysons, Virginia location. This role is responsible for leading and managing PenFed’s deposit products, services, and growth strategies. This role oversees the development, implementation, and optimization of deposit-related offerings, including checking, savings, money market, and certificate of deposit accounts, ensuring they align with PenFed’s strategic goals, member needs, and industry trends. The incumbent works closely with marketing, product development, technology, vendors and member services teams to design and promote competitive, member-focused solutions, while also ensuring regulatory compliance and risk management. Additionally, this role involves analyzing market data, monitoring competitor offerings, and assisting with implementing digital first strategies to enhance member acquisition and retention while reducing related operating expenses. The incumbent is expected to drive both growth and profitability in the deposit portfolio, using innovative approaches to increase deposit balances while fostering a high-performance, member-centric culture within the department. This position will place an emphasis on coordinating balance sheet planning, product pricing, marketing strategy, new product/feature development, performance assessment and financial analysis.

This role will also be responsible for analyzing technology and trends which could improve the digital acquisition and self-service experiences for PenFed’s deposit members.  This position will work collaboratively with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and Services groups to deliver an industry leading experience that meets members’ needs and drives profitability via risk mitigation and digital experience improvements.

PenFed is hiring a Financial Center Manager to work onsite at our Fort Hood, Texas Financial Center.  The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will develop are financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center.

PenFed is hiring a SVP Artificial Intelligence at our Tysons, Virginia location. The Senior Vice President (SVP), Enterprise Artificial Intelligence (AI), is responsible for leading PenFed's enterprise AI strategy, management, enablement, and engineering functions. This executive serves as the organization's senior authority on AI and is accountable for ensuring AI capabilities are adopted, managed, and scaled in a safe, secure, compliant, ethical, and value-driven manner.

The SVP balances two core mandates: AI Management—establishing and overseeing the enterprise framework for AI lifecycle management, risk management, compliance, inventory management, performance monitoring, reporting, and responsible AI practices—and AI Enablement—accelerating the adoption of AI tools, platforms, and capabilities across the enterprise to improve member experience, operational efficiency, decision-making, and employee productivity.

The SVP provides executive leadership for PenFed's enterprise AI Program, including AI management, portfolio oversight, AI enablement, AI engineering, organizational change management, and responsible AI practices. This role collaborates closely with Technology, Enterprise Data, Risk Management, Compliance, Legal, Privacy, Information Security, Model Risk Management, Internal Audit, and business leadership to ensure AI capabilities are deployed and managed consistently with PenFed's strategic objectives, risk appetite, and regulatory obligations.

The SVP serves as a trusted advisor to Executive Leadership and the Board on AI-related opportunities, risks, investments, and industry developments and represents PenFed with regulators, auditors, industry groups, and external partners on AI-related matters.

PenFed is hiring a Retail Banker to work onsite at our La Vista, Nebraska Financial Center.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Financial Center Manager to work onsite at our Davis Road Financial Center located in Augusta, Georgia.  The Financial Center Manager III manages over ten (10) full time employees or manage multiple Financial Centers.  The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. The Financial Center Manager III is responsible for the day-to-day performance and overall management of the Financial Center.

PenFed is hiring a (Remote) Engineer III, Hogan Applications.  The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.

PenFed is hiring a Retail Banker to work onsite at our St. Thomas Financial Center located in the US Virgin Islands.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our Cadet Financial Center located in West Point, New York.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Training Specialist I.  The Sales Solutions Specialist I role empowers our real estate agents and employees by delivering training and support on essential company tools and programs. Working under the guidance of senior team members, the ideal candidate is a developing communicator and trainer who delivers engaging content that drives user adoption and proficiency while building expertise across our sales solutions. By supporting our sales solutions and collaborating across departments, this individual will help maximize productivity and contribute to operational excellence.

PenFed is hiring a (Hybrid) Manager, Voice of the Member Insights at our San Antonio, Texas; Omaha, Nebraska; Eugene, Oregon or Tysons, Virginia location.  The primary purpose of this position is to administer PenFed’s Voice of the Member (VOM) program, which aggregates member feedback across several channels and incorporates emerging feedback into comprehensive, actionable insights that are consumable by C-suite and senior leaders, as well as Product Management and Member Service teams. As part of VOM, this position will also support PenFed’s Member Survey and Member Relationship Management programs.

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Fort Shafter, Hawaii branch. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness. 

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of enterprise observability and monitoring capabilities. This role is primarily focused on observability, leveraging Dynatrace and LogicMonitor to provide deep visibility into application performance, infrastructure health, and critical business services. This role also supports DevOps and platform enablement efforts by integrating observability into CI/CD pipelines, release processes, and operational workflows.

PenFed is hiring a Retail Banker to work onsite at our Davis Road Financial Center located in Augusta, Georgia.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our Lemon Creek Financial Center located in Boerne, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Director, IT Digital Workplace Engineering to our Tysons, Virginia location.  The Director of IT Digital Workplace Engineering oversees the strategy, architecture, engineering standards and operational support for enterprise technology platforms. This role directs a high-performing engineering team and advances the adoption of Generative AI through Microsoft flagship solutions, including Copilot and Studio. The position evaluates, designs, and supports products and services that align with PenFed’s strategic goals, while partnering with IT, business, application, and security leaders to provide dependable services and a consistent employee technology experience.

PenFed is hiring a (Hybrid) Sr Director, Consumer Digital Originations Platforms at our Tysons, Virginia location.  The primary purpose of this position is to lead the execution, delivery, and continuous improvement of digital origination and decisioning platforms across Consumer Banking. This role drives the development, configuration, and operation of platforms supporting consumer lending and deposit products, ensuring scalable, high-performing, and resilient systems. The position partners closely with Product, Risk, Operations, Technology, and external vendors to translate business requirements into effective platform capabilities, maintain high delivery quality, and enable efficient, data-driven decisioning across the end-to-end origination lifecycle.

PenFed is hiring a Retail Banker to work onsite at our AAFES Financial Center located in Dallas, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Staff Accountant, Consumer Accounting at our Tysons, Virginia location.  The purpose of this role is to compile, consolidate, and analyze accounting and finance information for production of financial reports and statements under limited supervision. This position is responsible for ensuring that documentation and process flows are complete, current, and accessible. Additionally, this role will perform research and analyses requested by management.

PenFed is hiring a Manager, Corporate Security to work onsite at our San Antonio, Texas Service Center.  The Manager, Corporate Security, is responsible for managing and implementing PenFed’s Corporate Security program within an assigned region. The position serves as the primary security officer for region-based physical security systems, ensuring protection of financial center and service centers locations in high impact/high visibility areas.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is seeking a (Hybrid) Real Estate Video Marketing Specialist based within a commutable distance to our Niceville or Santa Rosa Beach, Florida offices. The primary purpose of this job is to be a multi-disciplinary marketer - moving fluidly between developing strategy, video storytelling/multimedia content creation, and execution to support our company and our customers (Real Estate Agents).

The ideal candidate is a video-first creator capable of planning, filming, and editing engaging short and long-form video content to support our company and real estate agents. While video production is the core focus of this position, the specialist will also support digital graphic design, social media scheduling, and internal brand communications as secondary responsibilities.

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is August 10th, 2026. 

PenFed is hiring a (Hybrid) Learning Experience Partner at our Tysons, Virginia location.  The primary purpose of this role is to design and develop engaging, highly impactful learning solutions that align with adult learning principles and instructional design methodologies. This individual collaborates effectively with stakeholders and subject matter experts to assess training needs, translate complex information into clear and concise learning objectives, and design effective learning assets. This role also requires strong project management and communication skills to support learning initiatives. 

PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is August 17th, 2026. 

PenFed is hiring a (Hybrid) Assistant General Counsel at our Tysons, Virginia location.  The primary purpose of this position is to provide legal counsel and services to management and staff in order to promote Pentagon Federal Credit Union’s (PenFed) corporate and business unit initiatives, while mitigating legal risks.

PenFed is hiring a (Hybrid) Sr Manager Financial Center Operations at our Humacao, Puerto Rico Financial Center.  The primary purpose of this position is to plan, implement, and oversee the execution of the financial center strategy across a cluster of financial centers in the Puerto Rico/Caribbean designated market.  Key responsibilities include selecting, developing, motivating, and inspiring leaders and teammates (build/nurture the team); achieving sales, service, expense, and achieving profitability (grow the business); prioritizing Member support, satisfaction, and retention (take care of our Members); and establishing a culture of teamwork, camaraderie, and family (promote engagement & satisfaction).

This includes working closely with individual financial center managers and assistant managers to establish a can-do attitude, grow passion and perseverance within their team, and promote a member-centric approach to every action undertaken. The leader must be a self-starter who thrives on delivering perfect member experiences, is unwavering in their adherence to established procedures, and believes to their core in the credit union mantra of “people helping people.”  Additional responsibilities include championing community outreach, fostering teammate engagement, and developing a strong destination employer culture.     

PenFed is hiring a Customer Service Representative to work onsite at our Omaha, Nebraska Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is August 24th, 2026. 

PenFed is hiring a (Hybrid) Home Lending Processor I at our San Antonio, Texas Service Center.  The primary purpose of this job is to provide detailed guidance and advice in order to fulfill all loan qualification requirements in a compliant manner while ensuring exceptional member service by ongoing communication to members and business partners. The incumbent is responsible for evaluating and validating all information provided on the residential loan application and communicating to members about any additional requirements.  This position will serve as the members and real estate agents’ primary point of contact throughout the real estate transaction.

PenFed is hiring a (Hybrid) Payroll Specialist at our Alexandria, Virginia Service Center.  The primary purpose of this job is to process employee paychecks according to established schedules, procedures and processes ensuring accurate and timely payments to employees.  This position will work directly with employees, managers, and other business partners, such as human resources and accounting, on the full life cycle of timekeeping and payroll.  

PenFed is hiring a Manager IT, Core Engineering Applications to work onsite at our Tysons, Virginia; Omaha, Nebraska or San Antonio, Texas location.  The IT Manager oversees a team of COBOL, JCL, Hogan, Assembler, Mainframe programmers and the operation, enhancement, and stability of legacy systems. This role leads delivery and production support for critical batch and transactional workloads, partners closely with IT leaders on Mule and Salesforce platforms to ensure seamless integrations, and drives clear stakeholder communication, planning, and outcome-based reporting. The manager embraces innovation while advocating for the proven resiliency, performance, and business value of legacy platform capabilities.

PenFed is hiring a Salesforce Principal Engineer to work onsite at our Tysons, Virginia location.  The primary purpose of this job is to provide engineering and solution architecture support for complex system management activities related to system software, hardware, performance, problem determination or resource management requiring communication and coordination with vendors, technicians, clients, and management. The role will provide technical input to management decision-making in the areas of digital banking system for PenFed. Responsibilities include defining tech requirements; performing detailed analysis of various projects and requests; developing designs for projects that have medium to high complexity; formulating procedures; monitoring key performance indicators; and implementing advanced business solutions. 

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Real Estate Relocation Counselor.  The primary purpose of this job is to be responsible for facilitating the overall relocation process with relocating clients who are homeowners in their origin location. This position will provide transferee case management, customer satisfaction and service delivery, supplier coordination, and revenue  generation, while supporting BHHS PenFed Realty initiatives for cross selling business.

PenFed is hiring a (Hybrid) Senior Manager, Decision Science at our Tysons, Virginia location. This role leads the NPV modeling function within the Decision Science department. The incumbent will manage a team of data scientists to develop, maintain, and enhance NPV models for consumer banking products, including Auto Loan, Personal Loan, Credit Card, and Deposit. This role is also responsible for building out Customer Life Time Value (CLTV) modeling to drive member profitability. Throughout the model lifecycle, the incumbent will partner with Finance, Product Strategy, Credit Risk, Pricing, and Second Line stakeholders to validate key assumptions, ensure NPV results are updated and reviewed in a timely manner, support strategic business decisions, and maintain rigorous monitoring and reporting of model performance.

PenFed is hiring a Retail Banker to work onsite at our East Windsor, New Jersey branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Sr Business Analyst, Business Unit Accounting at our Tysons, Virginia location.  The primary purpose of this role is to provide a strong finance, accounting and technology mindset, with the ability to identify gaps, recommend process changes, develop system requirements, and redesign finance and accounting processes. The role will function as a Senior Business Analyst, partnering with Accounting and Finance leadership and other business partners, to ensure business areas are processing activities in an optimal manner, identify opportunities for simplification and efficiency, eliminate duplication of effort, and assess appropriate balance of risk and control.  In addition, this position will establish operational objectives, and work plans as well as apply knowledge of many disciplines including business process analysis, performance benchmarking, change management, risk management/control and rationalization techniques all driving towards credit union improvement and delivery of the member experience. 

PenFed is hiring a (Hybrid) Staff Accountant at our Tysons, Virginia location.  The purpose of this role is to compile, consolidate, and analyze accounting and finance information for production of financial reports and statements under limited supervision. This position is responsible for ensuring that documentation and process flows are complete, current, and accessible. Additionally, this role will perform research and analyses requested by management.

PenFed is hiring a Consumer Loan Servicing Specialist II to work onsite at our Omaha, Nebraska Service Center. Monitor and manage multiple reconciliation processes for payoffs, payments, invoices, and ancillary products for consumer loans in accordance with internal policies and procedures. Coordinate all operational activities relating to the timely and accurate handling of reconciliation, acting as the primary liaison between accounting, internal stakeholders, and vendors. This role will serve as the in-house technical resource for support and training of staff as applicable to the position.

PenFed is hiring a Credit Bureau Specialist to work onsite at our Omaha, Nebraska Service Center.  The primary purpose of the Credit Bureau Specialist role is to investigate and respond to credit bureau disputes while maintaining compliance and accuracy. The incumbent will ensure compliance and balance with standard credit bureau reporting. 

PenFed is hiring a (Hybrid) Sr Manager, Money Movement Product Strategy at our Tysons, Virginia or Omaha, Nebraska location.  The primary purpose of this position is to have full end to end responsibilities, including P&L, for PenFed’s ATMs and assigned money movement products, including the day-to-day monitoring & servicing, vendor management and internal partner relationships that foster best in class solutions.  

PenFed is hiring a (Hybrid) Director, Compensation at our Tysons, Virginia location.  The primary purpose of this role is to lead PenFed’s compensation function, including the design, development, implementation, and administration of compensation programs and job architecture. This position oversees job evaluation, job families, career levels, salary structures, and market analysis to support organizational design, internal equity, regulatory compliance, and the attraction, retention, and motivation of a highly skilled workforce.

PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location.  The primary purposes of this job are to lead the strategy, governance, design, and continuous development of PenFed’s operational knowledge program, public help portal, and AI-enabled support experiences. This role is responsible for ensuring knowledge content, information architecture, and supporting processes enable high-quality service across agent, member, and employee channels, while overseeing adoption, optimization, and business readiness for emerging AI tools agent-assist capabilities.

PenFed is hiring a Retail Banker to work onsite at our Alamo Ranch Financial Center located in San Antonio, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Manager, Servicing & Support Operations at our Omaha, Nebraska or Papillion, Nebraska Service Center.  This role leads the day-to-day operations of the Servicing and Support Operations department and its associated service support channels, ensuring efficient execution, high-quality service delivery, and operational effectiveness. The position is responsible for advancing departmental strategy, leading key initiatives, and partnering across business units to support operational priorities and project execution.

PenFed is hiring a (Hybrid) Sr. Lifecycle Marketing Manager at our Omaha, Nebraska Service Center.  This role leads lifecycle strategy and program execution to increase member activation, deepen product engagement, and improve retention across PenFed’s consumer banking portfolio. The Sr. Lifestyle Marketing Manager works directly with product marketing leads to shape and optimize product-specific lifecycle journeys, partnering across Product, Analytics, and Channel teams to translate member insights into targeted, measurable campaigns that strengthen long-term loyalty.

PenFed is hiring a (Hybrid) Manager, Credit Risk and Policy Analytics at our Tysons, Virginia or Irving, Texas location.  The primary focus of this job is to manage credit analysis to drive sustainable growth in consumer credit policy and conduct credit risk monitoring to ensure policy performance. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will conduct hands-on analysis and have people management opportunities. You have a direct influence on strategic goal setting for the broader Consumer Lending Policy and Analytics team and positively impact on PenFed’s credit product experience for millions of PenFed members.

PenFed is hiring a (Hybrid) VP Operations Data & Insights at our San Antonio, Texas; Eugene, Oregon; Omaha, Nebraska; Papillion, Nebraska or Tysons, Virginia location.  The primary purpose of this job is to lead and transform Operations Data Delivery functions and to ensure value creation across the division through advanced analytics, machine learning (ML), and artificial intelligence (AI). This position will also be responsible for delivering advanced data analytics capabilities and AI/ML solutions to senior Operations leadership and ultimately to our members. The VP of Operations Data & Insights will work with his/her peers to ensure Enterprise Data governance, Data quality, error-free deployment of IT capabilities.  This individual will serve as a thought leader in applied analytics, guiding senior Operations leaders in developing high-value AI/ML use cases.  This role will also oversee our Voice of the Member (VoM) program, that aggregates member interaction, surveys, and other datapoints to drive predictive analytics and business process optimization in our member-facing channels.

PenFed is hiring a Collateral Administrator to work onsite at our Omaha, Nebraska Service Center.  Administer and monitor collateral assets pledged by borrowers to secure loans ensuring accurate documentation, and maintenance of collateral records. Coordinate all operational activities relating to the timely and accurate processing of lien perfections acting as the primary liaison between members, internal stakeholders, and vendors. 

PenFed is hiring a (Hybrid) Delivery Manager, Member Rewards at our Tysons, Virginia location. The primary purpose of this position is to lead the strategy, delivery, and ongoing management of PenFed’s Member Rewards and Loyalty programs. This role is responsible for designing, implementing, and optimizing loyalty capabilities that drive member engagement, retention, and lifetime value, aligned with PenFed’s growth strategy.

The Member Rewards Manager will partner closely with Marketing, Product, Finance, Technology, and external vendors to deliver scalable, compliant, and measurable loyalty solutions, with a strong preference for experience leveraging Salesforce Loyalty Management or similar enterprise loyalty platforms.

PenFed is hiring a (Hybrid) Sr. Manager, Product Technology at our Tysons, Virginia location. The primary purpose of this position is to lead Mortgage Technology team(s) in the development, delivery and support of innovative technical and business solutions and practices that advance PenFed strategic initiatives and objectives.  This includes Home Loans division objectives and standards aligned with PenFed strategy. The manager will promote the engagement and professional development of employees within assigned responsibility areas.

The primary purpose of this job entails running a team that implements programs and independently overseeing complex projects that comprise of multiple systems with significant impact across multiple business lines.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Part-Time Real Estate Referral Counselor. The primary purpose of this job is to serve as the critical link between real estate customers, various mortgage partners, and elite real estate agents. This role’s mission is to manage a diverse pipeline of real estate leads from various sources, as well as handling a high volume of inbound and outbound calls. The incumbent will transform inquiries into successful real estate placements through active listening, product knowledge, and empathy.

PenFed is hiring a (Hybrid) Leads Management Analyst at our San Antonio, Texas or Phoenix, Arizona location.  The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and optimizing a mortgage lead workflow through Velocify that integrates with key platforms to ensure that leads are distributed, dispositioned, and prioritized accordingly. The role will support department work with operational teams and assist in providing requirements, prioritizing efforts, and project delivery. This individual will also work closely in department management to develop metrics, create reports, optimize lead campaigns, and provide necessary tools to the loan officers to maximize performance. 

PenFed is hiring a (Hybrid) Director, Enterprise Data Governance to lead second line of defense data governance and oversight activities at our Tysons, Virginia location.  This leader will report to the AVP of Enterprise Risk Management, responsible for enhancing and monitoring enterprise data governance policies and standards, ensuring data risk is effectively managed across the firm and collaborating closely with the Chief Data & Analytics Office and business units to improve PenFed’s data maturity. This individual will play a key role in performing independent review of first line risk and control assessment of PenFed’s data management activities. The position will support the Enterprise Risk Management Committee proceedings and create reports and recommendations for PenFed Board of Directors’ consumption, as well as all regulatory requests. 

PenFed is hiring a (Hybrid) Sr Data Scientist, NPV Modeling at our Tysons, Virginia location. The primary purpose of this job is to develop, maintain and enhance Auto, Personal Loan and Credit Card NPV calculator used to support credit decisioning, pricing, engagement and other business strategies. In addition, this role supports the first line's independent challenge of official loss forecast for consumer lending portfolios.

PenFed is hiring a (Hybrid) CBGC Senior Control Testing Analyst at our Tysons, Virginia; San Antonio, Texas or Omaha, Nebraska location. The primary purpose of this Consumer Banking Governance and Controls (CBGC) Sr. Control Testing Analyst role is responsible for planning and executing independent testing of internal controls to evaluate design and operating effectiveness and support a strong internal control environment. This role develops test procedures, performs evidence-based testing (e.g., inspection and reperformance), documents clear workpapers that withstand audit/exam scrutiny, and communicates results and remediation recommendations to control owners and stakeholders. The Sr. Control Testing Analyst partners closely with business units, Compliance, Enterprise Risk Management (ERM), and Internal Audit to drive consistent methodology, timely reporting, and sustainable risk reduction.

PenFed is hiring a (Hybrid) Manager, Business Unit Accounting at our Tysons, Virginia location.  The primary purpose of this job is to assist in overseeing the accounting activities for various Business Units at Pentagon Federal Credit Union (PenFed) and its affiliates. The accounting role consists of developing new procedures to enhance the efficiency of processes and ensuring compliance with all related regulations, policies, and procedures. This position will manage the day-to-day tasks of these critical accounting functions. Additionally, this position will be a key contact within internal and external auditors and examiners.