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PenFed is hiring a Teller to work onsite at our San Patricio, Puerto Rico Financial Center. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our Cibolo, Texas Financial Center.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Director, Compensation at our Tysons, Virginia location.  The primary purpose of this role is to lead PenFed’s compensation function, including the design, development, implementation, and administration of compensation programs and job architecture. This position oversees job evaluation, job families, career levels, salary structures, and market analysis to support organizational design, internal equity, regulatory compliance, and the attraction, retention, and motivation of a highly skilled workforce.

PenFed is hiring a (Hybrid) Director, Dealer Partner Product Strategy at our Tysons, Virginia or Irving, Texas Service Center location. The Director of Dealer Partner Product Strategy is a senior leadership role within the Consumer Lending Division, responsible for setting the strategic direction, driving financial performance, and advancing the growth of PenFed’s Auto Dealer Lending portfolio. This position owns the go-to-market strategy for all dealer-based auto lending channels and is accountable for delivering profitable growth, maintaining portfolio health, and enhancing the member experience across the full lending lifecycle.

As the business owner for Auto Dealer Lending, the Director partners closely with Technology, Operations, Risk, Finance, and Marketing to develop and execute strategies that balance growth, risk, and service excellence. This role also serves as the primary liaison to executive leadership, representing the Auto Lending business in strategic forums and cross-functional initiatives. The ideal candidate brings strong analytical rigor, product and financial acumen, leadership capability, and enterprise influence.

PenFed is hiring a (Hybrid) Card Dispute Specialist at our Omaha, Nebraska Service Center.  The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks.   They must also be proficient with working in PenFed’s case management CRM (Salesforce) and Fiserv’s First Disputes, EASE and STAR Station exception case management applications.  The incumbent will maintain a daily card transaction dispute case log while performing other duties as assigned.  Other duties will include but are not limited to getting a second opinion on complex and/or high dollar dispute cases, provide coverage for coworkers who are out of the office as well as assisting with card dispute case inquiries and escalations.

PenFed is hiring a Collections Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to collect obligations owed to the credit union from past due members by contacting and counseling them about their delinquent and otherwise defaulted obligations, securing payment(s), payment arrangement(s) and maintaining related written and digital records while following all related policies, procedures and regulations. 

Start Date: 10/26/2026

PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is October 12th, 2026. 

PenFed is hiring a (Hybrid) Operations Change Delivery Lead at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The Change Delivery Lead role serves as a key enabler of successful project outcomes within Operations, bridging business strategy and technology execution from planning through adoption and benefits realization. Operating as a trusted partner to business owners and IT managers alike, this role brings structure, visibility, and clarity to complex, cross-functional initiatives in a fast-paced financial services environment.

The Change Delivery Lead coordinates delivery activities between business units and technology teams, ensuring that both the technical and human sides of change are managed with equal rigor. This role does not manage people, it manages outcomes, relationships, and risk, serving as the connective tissue that keeps projects on track and stakeholders aligned.

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is October 12th, 2026. 

PenFed is hiring a (Hybrid) Fall Intern - Home Lending AI Governance and Program Support at our San Antonio, Texas Service Center.  The Fall Intern – AI Governance & Program Support provides analytical, documentation, and coordination support to PenFed’s Home Lending organization. Working closely with the Senior Director, this intern supports Home Lending AI governance, testing, monitoring, and program management activities. The role offers hands-on exposure to responsible AI practices, department-scale technology oversight, and cross-functional collaboration within a regulated financial institution.

PenFed is hiring a Vendor & Consultant Relationship Specialist at our San Antonio, Texas Service Center.  The primary purpose of the Vendor Relationship Specialist is to serve as the primary liaison between internal lending teams, enterprise vendor management, risk, compliance, and external partners. This role focuses on execution, performance monitoring, issue resolution, and continuous improvement across vendor-supported operational capabilities. Under guidance from the Management team, this role ensures vendors deliver contracted services effectively, compliantly, and in alignment with operational goals, regulatory requirements, and member experience standards.

PenFed is hiring a (Hybrid) Campaign Manager at our Omaha, Nebraska Service Center.  The primary purpose of the Campaign Manager will be to drive strategy, development and execution of marketing initiatives to support product verticals and the overall PenFed brand. The Campaign Manager will be responsible for delivering against a range of KPIs to drive awareness, consideration, and volume. In addition, they help drive the creativity, innovation and efficiency of marketing initiatives to ensure business goals are achieved. They will often lead cross-functional teams to ensure marketing initiatives align with PenFed brand and meet the business objectives.

PenFed is hiring a (Hybrid) Expense Analyst, FP&A at our Tysons, Virginia location.  The Expense Analyst will act as an advisor to management across PenFed, providing guidance and influence to align departmental spending with PenFed’s strategic goals. This role requires partnering with management to provide high-impact analysis that translates expense trends into executive-level narratives that drive bottom-line improvements, enhancing the value we provide our members. The Expense Analyst is a self-starter who is not only analytically strong but a confident communicator capable of transforming complex data into actionable business insights for senior leadership. 

PenFed is hiring a (Hybrid) Principal Data Scientist at our Tysons, Virginia location.  The primary purpose of this job is to oversee the development and monitoring of credit risk models for loan originations, risk-adjusted pricing, and portfolio management. The incumbent will lead key model development initiatives, and coordinate with business partners to align modeling solutions with organizational objectives.

PenFed is hiring a (Hybrid) Director, Enterprise Data Governance to lead second line of defense data governance and oversight activities at our Tysons, Virginia location.  This leader will report to the AVP of Enterprise Risk Management, responsible for enhancing and monitoring enterprise data governance policies and standards, ensuring data risk is effectively managed across the firm and collaborating closely with the Chief Data & Analytics Office and business units to improve PenFed’s data maturity. This individual will play a key role in performing independent review of first line risk and control assessment of PenFed’s data management activities. The position will support the Enterprise Risk Management Committee proceedings and create reports and recommendations for PenFed Board of Directors’ consumption, as well as all regulatory requests. 

PenFed is hiring a (Hybrid) Manager, Servicing & Support Operations at our Omaha, Nebraska or Papillion, Nebraska Service Center.  This role leads the day-to-day operations of the Servicing and Support Operations department and its associated service support channels, ensuring efficient execution, high-quality service delivery, and operational effectiveness. The position is responsible for advancing departmental strategy, leading key initiatives, and partnering across business units to support operational priorities and project execution.

PenFed is hiring a (Hybrid) Manager, Credit Risk and Policy Analytics at our Tysons, Virginia or Irving, Texas location.  The primary focus of this job is to manage credit analysis to drive sustainable growth in consumer credit policy and conduct credit risk monitoring to ensure policy performance. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will conduct hands-on analysis and have people management opportunities. You have a direct influence on strategic goal setting for the broader Consumer Lending Policy and Analytics team and positively impact on PenFed’s credit product experience for millions of PenFed members.

PenFed is hiring a Credit Bureau Specialist to work onsite at our Omaha, Nebraska Service Center.  The primary purpose of the Credit Bureau Specialist role is to investigate and respond to credit bureau disputes while maintaining compliance and accuracy. The incumbent will ensure compliance and balance with standard credit bureau reporting. 

PenFed is hiring a (Onsite) Associate Engineer IT to work onsite at our San Patricio Office Center located in Guaynabo, Puerto Rico. The primary purpose of this job is to provide basic technical and functional support, maintenance, administration, documentation, and integration development using MuleSoft under direct supervision for PenFed's various enterprise, core, member-facing, and employee-facing applications. This includes designing, developing, and maintaining APIs and integrations that connect PenFed's systems and enable seamless data flow across the organization.

PenFed is hiring a (Hybrid) Learning Experience Partner at our Tysons, Virginia location.  The primary purpose of this role is to design and develop engaging, highly impactful learning solutions that align with adult learning principles and instructional design methodologies. This individual collaborates effectively with stakeholders and subject matter experts to assess training needs, translate complex information into clear and concise learning objectives, and design effective learning assets. This role also requires strong project management and communication skills to support learning initiatives. 

PenFed is hiring a (Hybrid) Staff Accountant, Consumer Accounting at our Tysons, Virginia location.  The purpose of this role is to compile, consolidate, and analyze accounting and finance information for production of financial reports and statements under limited supervision. This position is responsible for ensuring that documentation and process flows are complete, current, and accessible. Additionally, this role will perform research and analyses requested by management.

PenFed is hiring a (Hybrid) Sr Director, Consumer Digital Originations Platforms at our Tysons, Virginia location.  The primary purpose of this position is to lead the execution, delivery, and continuous improvement of digital origination and decisioning platforms across Consumer Banking. This role drives the development, configuration, and operation of platforms supporting consumer lending and deposit products, ensuring scalable, high-performing, and resilient systems. The position partners closely with Product, Risk, Operations, Technology, and external vendors to translate business requirements into effective platform capabilities, maintain high delivery quality, and enable efficient, data-driven decisioning across the end-to-end origination lifecycle.

PenFed is hiring a Retail Banker to work onsite at our AAFES Financial Center located in Dallas, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Commercial Real Estate Operations & Servicing Specialist at our Irving, Texas Service Center.  The CRE Operation and Servicing Specialist is responsible for coordinating, managing, and facilitating the operations and servicing process for commercial loans. This role involves working closely with lenders, borrowers, attorneys, third party companies, and other stakeholders to ensure all servicing and documentation is accurate, complete, and compliant with internal policies and regulatory requirements. 

PenFed is hiring a (Hybrid) Manager, Voice of the Member Insights at our San Antonio, Texas; Omaha, Nebraska; Eugene, Oregon or Tysons, Virginia location.  The primary purpose of this position is to administer PenFed’s Voice of the Member (VOM) program, which aggregates member feedback across several channels and incorporates emerging feedback into comprehensive, actionable insights that are consumable by C-suite and senior leaders, as well as Product Management and Member Service teams. As part of VOM, this position will also support PenFed’s Member Survey and Member Relationship Management programs.

PenFed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of enterprise observability and monitoring capabilities. This role is primarily focused on observability, leveraging Dynatrace and LogicMonitor to provide deep visibility into application performance, infrastructure health, and critical business services. This role also supports DevOps and platform enablement efforts by integrating observability into CI/CD pipelines, release processes, and operational workflows.

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Honolulu, Hawaii Financial Center.  The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.  

PenFed is hiring a VP, Deposit Products to work onsite at our Tysons, Virginia location. This role is responsible for leading and managing PenFed’s deposit products, services, and growth strategies. This role oversees the development, implementation, and optimization of deposit-related offerings, including checking, savings, money market, and certificate of deposit accounts, ensuring they align with PenFed’s strategic goals, member needs, and industry trends. The incumbent works closely with marketing, product development, technology, vendors and member services teams to design and promote competitive, member-focused solutions, while also ensuring regulatory compliance and risk management. Additionally, this role involves analyzing market data, monitoring competitor offerings, and assisting with implementing digital first strategies to enhance member acquisition and retention while reducing related operating expenses. The incumbent is expected to drive both growth and profitability in the deposit portfolio, using innovative approaches to increase deposit balances while fostering a high-performance, member-centric culture within the department. This position will place an emphasis on coordinating balance sheet planning, product pricing, marketing strategy, new product/feature development, performance assessment and financial analysis.

This role will also be responsible for analyzing technology and trends which could improve the digital acquisition and self-service experiences for PenFed’s deposit members.  This position will work collaboratively with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and Services groups to deliver an industry leading experience that meets members’ needs and drives profitability via risk mitigation and digital experience improvements.

PenFed is hiring a (Remote) Engineer III, Hogan Applications.  The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.

PenFed is hiring a (Hybrid) Lead Analyst, Mortgage Business Controls at our Irving, Texas Service Center.  The primary purpose of this job is to support adherence to regulatory, audit, and quality requirements of the Mortgage business units within defined business goals.  This position will be supporting the business “First line of Defense”.  This position may manage one or more of the related essential controls functions including key areas.  

PenFed is hiring a (Hybrid) Engineer I, IT Salesforce DevOps at our Tysons, Virginia location.  The primary purpose of this job is to support Salesforce release management, CI/CD automation, and platform observability. This role focuses on production deployments, environment migrations, deployment automation, and enabling Salesforce development teams through standardized DevOps practices. The role also supports enterprise automation initiatives, including Java and MuleSoft applications, and works closely with onshore and offshore development teams to deliver reliable, scalable, and compliant releases.

PenFed is hiring a (Hybrid) Enterprise Security Architect at our Tysons, Virginia location. The Enterprise IT Security Architect is a senior security architecture partner to the First Line IT organization. This role ensures security requirements are effectively translated into practical, scalable designs and operating practices that support business outcomes while meeting enterprise risk and compliance obligations.

The architect serves as the critical bridge between First Line IT and Second Line Cyber Security, ensuring second-line control requirements are clearly understood, appropriately interpreted, and consistently incorporated into first line–managed platforms, solutions, and delivery practices.

PenFed is hiring a Customer Service Representative to work onsite at our Omaha, Nebrask Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is September 28th, 2026. 

PenFed is hiring a (Hybrid) Senior FP&A, Home Lending & CRE Manager at our Tysons, Virginia location.  The Senior FP&A – Home Lending & CRE Manager plays a key role in PenFed’s Financial Planning & Analysis (FP&A) Team providing strategic financial leadership and decision support to the Home Lending/Commercial business as well as PenFed executive team.  This role requires a strategic consulting mindset and the ability to lead complex analyses, develop and evaluate business cases, and guide high-impact initiatives across the company.  The incumbent partners closely with business leaders to own the outcomes of core FP&A processes, including forecasting, budgeting, expense management, and long-range planning.  Operating as a trusted advisor to senior business leaders, the Senior Manager translates strategy into financial outcomes, ensures analytical rigor across planning activities, and enhances the quality, clarity, and impact of financial insights delivered to executives.

PenFed is hiring a (Hybrid) Mortgage Learning Partner at our San Antonio, Texas Service Center.  The primary purpose of this role is to partner with the mortgage line of business (LOB) clients and to facilitate engaging training courses in the job-specific technical training and soft-skills areas. This individual will guide the learner using effective adult learning principles. Learning sessions will be facilitated using multiple delivery modalities.  In addition to facilitation, this role will contribute to the design and curation of learning content.  

PenFed is hiring a (Hybrid) Digital MLO Associate at our Phoenix, Arizona Mortgage Office.  The primary purpose of this job is to learn how to become a trusted advisor to our members and assist with the appropriate decision of mortgage or home equity loan for their unique needs. This position will spend a significant amount of time in classroom training to learn about various mortgage products, member engagement, compliance, mortgage rules and regulations, loan origination systems and sales techniques.  At the end of the training, incumbents will be required to take and pass the Company Sponsored licensing test.  

Traning Class Start Date: 10/05/2026

PenFed is hiring a (Hybrid) Digital MLO Associate at our Irving, Texas Service Center.  The primary purpose of this job is to learn how to become a trusted advisor to our members and assist with the appropriate decision of mortgage or home equity loan for their unique needs. This position will spend a significant amount of time in classroom training to learn about various mortgage products, member engagement, compliance, mortgage rules and regulations, loan origination systems and sales techniques.  At the end of the training, incumbents will be required to take and pass the Company Sponsored licensing test.  

Traning Class Start Date: 10/05/2026

PenFed is hiring a (Remote) Sr. Manager, QRM Development.  Reporting to the VP, Financial Risk Modeling & Integration within the Financial Analysis & Forecasting group, the incumbent will provide leadership for a team responsible for the management, oversight, and delivery of the credit union’s QRM (Quantitative Risk Management) applications. This includes the processes and assumptions necessary for modeling effective asset/liability management, income forecasting, capital planning & stress testing, funds transfer pricing, and liquidity risk management. The incumbent will rely on advanced experience, judgment, and problem-solving ability to accomplish goals and guide complex modeling and implementation efforts.

PenFed is hiring a (Hybrid) Leads Management Analyst at our San Antonio, Texas or Phoenix, Arizona location.  The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and optimizing a mortgage lead workflow through Velocify that integrates with key platforms to ensure that leads are distributed, dispositioned, and prioritized accordingly. The role will support department work with operational teams and assist in providing requirements, prioritizing efforts, and project delivery. This individual will also work closely in department management to develop metrics, create reports, optimize lead campaigns, and provide necessary tools to the loan officers to maximize performance. 

PenFed is hiring a (Hybrid) Sr Data Science Manager, NPV Modeling at our Tysons, Virginia location. This role leads the NPV modeling function within the Decision Science department. The incumbent will manage a team of data scientists to develop, maintain, and enhance NPV models for consumer banking products, including Auto Loan, Personal Loan, Credit Card, and Deposit. This role is also responsible for building out Customer Life Time Value (CLTV) modeling to drive member profitability. Throughout the model lifecycle, the incumbent will partner with Finance, Product Strategy, Credit Risk, Pricing, and Second Line stakeholders to validate key assumptions, ensure NPV results are updated and reviewed in a timely manner, support strategic business decisions, and maintain rigorous monitoring and reporting of model performance.

PenFed is hiring a (Hybrid) Staff Accountant at our Tysons, Virginia location.  The purpose of this role is to compile, consolidate, and analyze accounting and finance information for production of financial reports and statements under limited supervision. This position is responsible for ensuring that documentation and process flows are complete, current, and accessible. Additionally, this role will perform research and analyses requested by management.

PenFed is hiring a (Hybrid) Sr Manager, Consumer Lending Policy & Analytics at our Tysons, Virginia location.  The primary purpose of this job is to own end-to-end development and implementation of credit policy in Consumer Lending products space and conduct credit risk monitoring and analytics. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will manage analysts and managers to achieve team’s strategic goals and contribute to setting up strategic goals and agenda for Consumer Lending Policy and Analytics team.

PenFed is hiring a (Hybrid) Manager, Decision Science at our Tysons, Virginia location.  The primary purpose of this job is to oversee the development and monitoring of credit risk models for loan originations, risk-adjusted pricing and portfolio management. The incumbent will manage a small team of data scientists, ensure quality of deliverables, and coordinate with business partners to align modeling solutions with organizational objectives.