Real Estate Closing Manager

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Real Estate Closing Manager at our Flower Mound, Texas office.  The primary purpose of this job is to represent the Berkshire Hathaway HomeServices PenFed Realty brand and provide impeccable customer service.  The incumbent will be responsible for managing the closing team and acting as a liaison between all parties involved during the closing process.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Have an in-depth understanding of, and ability to explain, TREC and Investor contracts and amendments.
• Is able to work their own files while offering support and guidance to othe team members on their files.
• Have a thirst for knowledge of all things real estate in order to stay up to date with form updates, trends and new requirements.
• Provide problem-solving assistance to closers and agents to ensure closing process meets the Sellers’ and Buyers’ expectations.
• Answer calls and handle issues in a prompt, polite and direct manner.
• Participate in Manager on Duty rotations.
• Supervise, coach, counsel, and hire closers, closing assistants and other contract to close team members.
• Input contracts into CRM to initiate task plans as well as complete daily tasks assigned in CRM to ensure all contract dates are met.
• Demonstrate strong computer skills by multitasking in multiple software solutions.

• Follow up with all agents to collect missing paperwork to execute timely closings.

• Oversee that Broker-required paperwork is promptly uploaded as requested.

• Responsible for following up with clients, agents, lenders and title companies to ensure smooth closings.

• Work closely with stakeholders to predict and resolve issues prior to clients feeling effects.

• Deliver and maintain a consistent quality of care for clients.

• Work side by side with Account Managers (cross trained to fill in for Account Manager as needed).     

• Oversee contract-to-close for builder contracts.

• Possess a solid comprehension of real estate math.

• Ensure closing team is in compliance with contract updates.

• Collaborate with Executives on all aspects of the business.

• Exercise confidentiality and discretion to solve closing issues and concerns.

• Ensure procedures and automations are in place to provide optimal service to all stakeholders.

• Responsible for providing reports and metrics to management on a daily basis.

• Expertly manage real estate negotiations and acquisitions.

Equivalent combination of education and experience is considered.

• Associates degree in Business field preferred and/or meaningful job experience in the areas of real estate, as well as the necessary skills and knowledge to satisfactorily perform the essential functions of the position.  
• Two years related work experience required in a professional business environment, with real estate experience preferred.
• Proficiency with Microsoft Office based programs required. 
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

Texas real estate license required.
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Limited travel to various worksites is required.

Pay Transparency 
The anticipated starting salary range for this role is $45,400.00 - $100,900.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

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