Real Estate Administrative Services Specialist I

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Real Estate Administrative Services Specialist I at our Alexandria, Virginia office.  The primary purpose of this job is to support the administrative functions of the Professional Services Department. This position will provide full-service support and acts as a central point of contact for transaction processing, data entry, licensing, and additional administrative and agent services for offices across PenFed Realty. This position will also collaborate across departments to provide best-in-class support to our offices to ensure agent success.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Support branch office transaction processing across PenFed Realty.
• Enter all listings and sales information into the Company's database according to the organization's guidelines and procedures.
• Provide branch office administrative support as needed.
• Maintain incoming support requests from offices and ensure issues are resolved both promptly and thoroughly.
• Add/renew licenses and associations as required (ex: HUD, MRIS, and Boards, RE licenses).
• Review department's invoices and allocate expenses to respective cost centers.
• Create and distribute financial reports.
• Update agent records within data processing system.
• Support adding/removing users from company programs and tools as needed.
• Provide marketing materials, utilizing company tools and programs to include, but not limited to Cloud CMA, BHHS Resource Center, etc.
• Remain apprised of upgrades & updates to programs and communicate changes to key stakeholders.
• Support planning and execution of company events including trade shows, awards, sales rally, meetings, etc.
• Maintain company supply inventory and process office supply orders.
• Maintain company forms and procedure documentation.
• Assist in training ASAs on administrative, processing and office procedures.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in a related field preferred.
• Minimum of two (2) years’ equivalent experience required.
• Thorough working knowledge of Microsoft Office and solid administrative background experience.
• Excellent written and verbal communication skills, solid organizational skills including attention to detail, awareness of timelines and multi-tasking ability.
• Manage internal and external resources to achieve goals, ability to work independently as well as in a team environment.

• Strong sense of accountability for the agent’s experience and desire to provide best in class support.

• Committed to standards of the highest professionalism and ethical behavior. Handles confidential information.

• Experience in using A.I. tools preferred.

Supervisory Responsibility

This position may serve as a senior mentor for ASAs in assigned region.

Licenses and Certifications
There are no licenses and certifications required for this position.

Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel
Limited travel to various worksites is required.

Pay Transparency 
The anticipated starting hourly range for this role is $18.56 - $33.62
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

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