Vendor & Consultant Relationship Specialist
Job Overview
PenFed is hiring a Vendor & Consultant Relationship Specialist at our San Antonio, Texas Service Center. The primary purpose of the Vendor Relationship Specialist is to serve as the primary liaison between internal lending teams, enterprise vendor management, risk, compliance, and external partners. This role focuses on execution, performance monitoring, issue resolution, and continuous improvement across vendor-supported operational capabilities. Under guidance from the Management team, this role ensures vendors deliver contracted services effectively, compliantly, and in alignment with operational goals, regulatory requirements, and member experience standards.
Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
Relationship and Performance Oversight
- Serve as the primary relationship contact for vendors and consultants both on and offshore.
- Within established operating rhythms with domestic and offshore teams, conduct regular check ins, status reviews, and escalation paths.
- Track and report on SLA adherence, quality metrics, and operational output for assigned vendors.
- Maintain vendor scorecards and performance dashboards to include surface trends, variances, and risks.
- Conduct vendor performance reviews in coordination with Management to document outcomes, agreed actions, and follow up timelines.
- Identify early indicators of vendor non-compliance / adherence and escalate appropriately before issues affect operations or member experience.
- Partner with Procurement, Third Party Risk Management, and Legal on new contracts, amendments, and renewals.
- Coordinate onboarding and offboarding of vendor resources in partnership with HR, IT, and Management.
Operational Enablement & Project Support
- Partner with Management to ensure vendors and consultants support operational goals.
- Support implementation and enhancement initiatives led by Management, including vendor onboarding, consultant onboarding, expanding scope of current consultants, etc.
- Coordinate deliverables, timelines, and dependencies across internal teams and external partners.
- Track and report vendors and consultants spend against approved budgets.
- Identify areas of opportunity for cost optimization, scope efficiency, or contract consolidation.
- Recommend enhancements to workflows, controls, and performance management frameworks.
Qualifications
Equivalent combination of education and experience is considered.
- Associate’s degree in related field.
- Minimum of three (3) years’ work experience in vendor management required.
- Experience with third-party vendor oversight within financial services is highly preferred.
- Experience managing offshore or outsourced teams is highly preferred.
- Strong understanding of Consumer Banking / Lending operations and regulated financial services highly preferred.
- Proficiency in Excel or similar tools for performance tracking, reporting, and data reconciliation.
- Experience partnering with enterprise vendor management, legal teams, risk, compliance, and IT teams.
- Effective verbal and written communication skills; comfortable interfacing with external vendors and senior leadership.
- Familiarity with financial services and/or lending technology vendors.
- Knowledge of third-party risk management frameworks and vendor governance requirements in a regulatory environment
- Experience supporting contract review processes, vendor due diligence, or RFI/RFP activities.
- Experience using AI tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
- Certified Vendor Manager (CVM) highly preferred.
- Certified Third-Party Risk Professional (CTPRP) preferred.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on call is required.
Pay Transparency
The anticipated starting salary range for this role is $60,000.00 - $103,343.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.
