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PenFed Talent Partners

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Natasskia Rodriguez

natasskia.rosario@penfed.org
My Area of Support:
Financial Centers
Member Services
Collections

Your Career Advocate

At PenFed, our Talent Partners focus on building meaningful connections that make the job search more personal and impactful. Working as one team with our recruiters, we help candidates discover roles where they can grow and succeed. We’re here as career advocates, supporting, connecting, and empowering talent every step of the way.
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Jobs Managed By Natasskia

Check out open positions across these focus areas. Explore roles, share them effortlessly, or reach out for more info.

Retail Banker

Financial Center Operations
Rockville
,
Maryland
Full-Time

PenFed is hiring a Retail Banker to work onsite at our King Farm branch located in Rockville, Maryland.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Retail Banker

Financial Center Operations
Washington
,
Washington, DC
Full-Time

PenFed is hiring a Retail Banker to work onsite at our DOE Independence branch located in Washington, DC. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Teller

Financial Center Operations
Cibolo
,
Texas
Full-Time

PenFed is hiring a Teller to work onsite at our Cibolo, Texas branch.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

Teller

Financial Center Operations
Harker Heights
,
Texas
Full-Time

PenFed is hiring a Teller to work onsite at our Harker Heights, Texas branch.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

Retail Banker

Financial Center Operations
Honolulu
,
Hawaii
Full-Time

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Retail Banker

Financial Center Operations
Ft Shafter
,
Hawaii
Full-Time

PenFed is hiring a Retail Banker to work onsite at our Fort Shafter, Hawaii branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Retail Banker

Financial Center Operations
McLean
,
Virginia
Full-Time

PenFed is hiring a Retail Banker to work onsite at our Tysons, Virginia branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Retail Banker

Financial Center Operations
West Point
,
New York
Full-Time

PenFed is hiring a Retail Banker to work onsite at our AAFES branch located in West Point, New York.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Manager, Loan Support & Servicing

Collections and Servicing
Omaha
,
Nebraska
Full-Time

PenFed is hiring a Manager, Loan Support & Servicing to work onsite at our Omaha, Nebraska service center. PenFed is seeking a highly experienced Manager of Loan Servicing to lead and optimize our loan servicing operations. This role is responsible for overseeing the end-to-end loan servicing process, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. The ideal candidate has strong leadership skills, deep knowledge of loan servicing practices and credit bureau reporting and disputes practices, and the ability to implement process improvements in a fast-paced environment.

San Antonio
,
Texas
Full-Time

PenFed is hiring a Collections & Servicing Platform Administrator to work onsite at our San Antonio, Texas; Omaha, Nebraska or Tysons, Virginia location. The System Administrator will oversee and maintain the department’s software systems crucial to operations. This role involves ensuring the stability, integrity, and efficiency of software applications and platforms across various environments. The role will have a strong collections and/or consumer loan servicing background, a thorough understanding of the software system and will work closely with Information Technology, Business Analysts, and Product team members to test, configure, monitor, and troubleshoot.

Financial Center Manager

Financial Center Operations
Washington
,
Washington, DC
Full-Time

PenFed is hiring a Financial Center Manager to work onsite at our DC VA Medical Center branch located in Washington, DC. The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will develop are financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center. 

Financial Center Manager

Financial Center Operations
Ponce
,
Puerto Rico
Full-Time

PenFed is hiring a Financial Center Manager to work onsite at our Ponce, Puerto Rico branch.  The Financial Center Manager manages over ten (10) full time employees or manage multiple Financial Centers.  The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. The Financial Center Manager is responsible for the day-to-day performance and overall management of the Financial Center.

Assistant Manager, Financial Center

Financial Center Operations
Cibolo
,
Texas
Full-Time

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Cibolo, Texas branch. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness. 

Financial Center Manager

Financial Center Operations
Cibolo
,
Texas
Full-Time

PenFed is hiring a Financial Center Manager to work onsite at our Cibolo, Texas branch. The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will develop are financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center.

Retail Banker

Financial Center Operations
Harker Heights
,
Texas
Full-Time

PenFed is hiring a Retail Banker to work onsite at our Harker Heights, Texas branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Retail Banker

Financial Center Operations
Cibolo
,
Texas
Full-Time

PenFed is hiring a Retail Banker to work onsite at our Cibolo, Texas branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Retail Banker

Financial Center Operations
Dallas
,
Texas
Full-Time

PenFed is hiring a Retail Banker to work onsite at our AAFES branch located in Dallas, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Retail Banker

Financial Center Operations
Rockville
,
Maryland
Full-Time

PenFed is hiring a Retail Banker to work onsite at our King Farm branch located in Rockville, Maryland.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Retail Banker

Financial Center Operations
Washington
,
Washington, DC
Full-Time

PenFed is hiring a Retail Banker to work onsite at our DOE Independence branch located in Washington, DC. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Teller

Financial Center Operations
Cibolo
,
Texas
Full-Time

PenFed is hiring a Teller to work onsite at our Cibolo, Texas branch.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

Eugene
,
Oregon
Full-Time

PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon service center.  The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring. 

 

Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience.

Omaha
,
Nebraska
Full-Time

PenFed is hiring a Customer Service Representative to work onsite at our Omaha, Nebraska or Papillion, Nebraska service center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.  

 

Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience. The expected start date for this position is March 23, 2026.

 

Shift being offered is Monday - Friday, 8:00 am - 4:30 pm.

San Antonio
,
Texas
Full-Time

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas service center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.  

 

Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience. The expected start date for this position is March 09, 2026.

 

Monday-Friday 10:30am-7:00pm with one Saturday a month

Manager, Loan Support & Servicing

Collections and Servicing
Omaha
,
Nebraska
Full-Time

PenFed is hiring a Manager, Loan Support & Servicing to work onsite at our Omaha, Nebraska service center. PenFed is seeking a highly experienced Manager of Loan Servicing to lead and optimize our loan servicing operations. This role is responsible for overseeing the end-to-end loan servicing process, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. The ideal candidate has strong leadership skills, deep knowledge of loan servicing practices and credit bureau reporting and disputes practices, and the ability to implement process improvements in a fast-paced environment.

San Antonio
,
Texas
Full-Time

PenFed is hiring a Collections & Servicing Platform Administrator to work onsite at our San Antonio, Texas; Omaha, Nebraska or Tysons, Virginia location. The System Administrator will oversee and maintain the department’s software systems crucial to operations. This role involves ensuring the stability, integrity, and efficiency of software applications and platforms across various environments. The role will have a strong collections and/or consumer loan servicing background, a thorough understanding of the software system and will work closely with Information Technology, Business Analysts, and Product team members to test, configure, monitor, and troubleshoot.

Here’s what you can expect

We believe hiring should be simple, transparent and personal. Here's what to expect from your journey with PenFed.
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STEP 1: Apply

Take a look at the open positions and submit your application.

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STEP 2: Phone Interview

If you meet the requirements of the role, a 30 minute phone screening is scheduled with one of our team members.

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STEP 3: Manager Interview

If the screening goes well, an interview with the hiring manager is the next step.

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STEP 4: Decision and Offer

If you’re selected for the role we’ll send an offer your way!

Still have questions?

Connect with your Talent Partner. We're happy to guide you through what's next.

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