Real Estate Branch Manager
Job Overview
Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Branch Manager to work onsite in the greater Baltimore area. The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies as well as build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff. This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Manage the functions of the branch to ensure efficient and cost effective operation by implementing the necessary systems, programs, policies and procedures.
- Develop business goals and strategies to meet objectives set by the PenFed Realty Board of Managers.
- Provide oversight and training to independent contractor real estate agents areas of residential brokerage including sales and marketing, business development, finance, agency, listings, contracts, ethics and governmental regulations.
- Recruit new agents, develop growth programs, train and retain independent contractor real estate agents to affiliate with PenFed Realty Texas.
- Create value propositions for PenFed Realty, work with PenFed marketing staff to design and implement effective marketing/business development strategies.
- Hold individual bi-monthly lead accountability reviews with each agent and coach them for successful management and conversion of leads while providing action plans to improve performance.
- Lead daily Sales Huddles with the branches team of agents, providing guidance and accountability.
- Create and manage the agent-training schedule and hold agents accountable.
- Create and maintains CRM lead communication campaigns (drip campaigns, text messages, phone scripts, email responses) are followed up with and tracked.
- Manage cultivation of Internet leads from acquisition to conversion.
- Create and actively audit ad sources in the CRM ensuring all leads are routed properly and all resources are fully utilized and optimized to ensure peak performance.
- Consistently identify, create and manage ways to nurture and follow-up with viable lead to convert into scheduled appointments.
- Create, test and implement scripts, texts, emails, and drip campaigns to continually improve lead responses ultimately resulting in lead conversion.
- Aid independent contractor real estate agents in obtaining client listings and contracts and assist in transaction management and conflict resolution.
- Review competitive market practices and makes recommendations concerning adjustments to programs in related areas.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor’s Degree in a related field.
- Minimum of five to seven (5-7) years’ experience in a Real Estate and management function.
Supervisory Responsibility
This position may directly supervise employees.
Licenses and Certifications
- Licensure as Real Estate Broker with the appropriate Real Estate Board. Membership in the following:
- State Association of Realtors
- Local Association of Realtors
- National Association of Realtors
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Limited travel to various worksites is required.
Salary Range
$59,451 to $125,100
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
About Us
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
