Engineer II IT Enterprise Tech Services
Job Overview
PenFed is hiring a (Hybrid) Engineer II IT Enterprise Tech Services at our Tysons, Virginia location. The primary purpose of this role is to perform engineering and implementation of specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards-based implementation, capacity planning, systems integration, process / procedure development and refinement, troubleshooting and technical support.
Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Provide network engineering deliverables supporting WAN/LAN and telecom network infrastructure supporting PenFed domestic, international and branch locations.
- Participate with implementation of new network technologies and platforms.
- Troubleshooting and triage of network hardware, applications, network providers and platform issues and outages. Act as a primary initial point of escalation in resolving network issues as requested by other technical peers and department management.
- Contribute delivery of assigned network projects and assignments.
- Participate / lead new PenFed branch and facility turn ups and decommissionings.
- Coordinate new circuit installations, upgrades and disconnections with PenFed network providers.
- Triage and troubleshoot PenFed network carrier outages and service interruptions as needed. Coordinate restoration of network services as necessary.
- Participate in on-call rotations as scheduled. Estimated at 1 week per month.
- Responsible for following established change control and deployment policies and procedures.
- Manage resolution of assigned tickets from Network Team ticket queue.
- Maintain and update enterprise ITAM database, architectural and configuration documentation as required.
- Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs and verify completion of scheduled jobs.
- Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, upgrades, health monitoring, hardware/software asset management, software distribution and systems decommissioning.
- Install, configure, test and maintain systems, application software and infrastructure tools.
- Serve as a key team member using existing technical knowledge and skills to perform specific projects independently.
- Maintain the highest levels of systems and infrastructure availability.
- Interact with senior engineers and management to identify areas of improvement for operational efficiency.
- Work closely with technical and non-technical personnel within and across PenFed departments and vendors.
- Availability to work a hybrid remote/in-office schedule up to 50% in office.
Qualifications
Equivalent combination of education and experience is considered.
- Associate or bachelor’s Degree in related field is preferred.
- In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all essential job functions.
- Demonstrated understanding of Networking, Compute, Storage, Cloud, Distributed Systems and End-User technologies.
- Strong interpersonal, problem solving and multi-tasking skills desired.
- Excellent communication skills.
- Must be able to present system designs for user approval at formal reviews.
- Must be capable to provide solutions to identified systems issues.
- Minimum of five (5) years of experience with Cisco (switching, routing, ACI), F5 (load balancing), Infoblox (IPAM/DNS), NetBrain and Silver Peak. Cisco Identity Service Engine (ISE) experience highly preferred.
- Competency with routing/networking protocols to include but not limited to; EIGRP, BGP, SIP, etc.
- Radius / TACACS experience a must
- MPLS / IWAN / Hybrid cloud experience required. AWS experience preferred.
- Minimum of five (5) years of experience with wired and wireless architectures.
- Experience using A.I. tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
There are no additional licenses and/or certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call is required.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
