Engineer II, Digital Member Experience (DMX)
Job Overview
PenFed is hiring a (Hybrid) Engineer II, Digital Member Experience (DMX) at our Tysons, Virginia location. The primary purpose of this job is to guide other application developers and lead in the creation of large or complex applications that facilitate the achievement of a positive digital member experience.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Design, develop, and enhance Salesforce Financial Services Cloud solutions using Apex, Lightning Web Components (LWC), Flow, and declarative tools to support business initiatives.
- Translate business requirements into scalable Salesforce FSC data models, including household, person accounts, financial accounts, interactions, and life events.
- Contribute technical expertise to requirements analysis, solution design, and architectural decisions to ensure alignment with Salesforce best practices.
- Configure and extend FSC features such as Actionable Segmentation, Relationship Maps, Interaction Summaries, and Business Rules Engine.
- Perform unit testing, system testing, and support UAT to ensure high-quality, low-risk deployments.
- Participate in release planning, CI/CD pipelines, and post-release support activities to ensure stable production operations.
- Provide Level 2/3 application support and troubleshooting to minimize the impact of Salesforce-related incidents.
- Ensure compliance with enterprise security standards, Salesforce security model (profiles, permission sets, sharing rules), and data governance requirements.
- Produce technical documentation including solution designs, integration mappings, and configuration artifacts.
- Balance multiple work streams and priorities while meeting delivery timelines and quality expectations.
- Act as a technical consultant and mentor to junior developers and configuration specialists.
- Follow company and departmental change control, release management, and operational procedures for all Salesforce changes.
- Other Job duties as assigned.
Key Relationships
- Manager: Escalate issues, provide status updates, and receive guidance and direction.
- Development & Delivery Team: Collaborate with developers, QA, architects, and DevOps teams; provide technical guidance and peer reviews.
- Business Stakeholders & Product Owners: Partner to understand business needs and deliver Salesforce FSC solutions that support strategic objectives.
- Vendors/Third Parties: Coordinate on integrations, managed packages, and platform capabilities.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor’s Degree in a related field.
- Minimum of three (3) years’ experience in Applications Development / IT Delivery Pipelines.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of three (3) years of experience in application development and IT delivery.
- Minimum of three (3) years of hands-on Salesforce development experience.
- Knowledge of the major peripheral systems that work in conjunction with assigned applications.
- Experience delivering Salesforce solutions in financial services domains such as banking, lending, deposits, or wealth management.
- Experience with Salesforce Apex, Lightning Web Components.
- Experience with Salesforce Flows and declarative automation.
Preferred Qualifications:
Five (5)+ years of overall IT experience.
Strong proficiency in:
Salesforce Apex, Lightning Web Components (LWC), Aura, SOQL/SOSL
Salesforce Flows and declarative automation
Experience with Salesforce Financial Services Cloud data model and features.
Integration experience using REST/SOAP APIs, OAuth, and middleware tools.
CI/CD experience using Git-based repositories and Salesforce DevOps tools.
Knowledge of cloud platforms (AWS, Azure, or GCP) and enterprise integration patterns.
Experience supporting high-availability, high-transaction-volume applications.
Familiarity with Agile / Scrum delivery methodologies.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
AWS, AZURE, Google Certified preferred.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call is required.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
