PenFed is hiring a Retail Banker to work onsite at our East Windsor, New Jersey branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our DC VA Medical Center branch located in Washington, DC.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our La Vista, Nebraska Financial Center.  The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.  

PenFed is hiring a Retail Banker to work onsite at our DOE Independence Financial Center located in Washington, DC.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

This PenFed Financial Center is located within the Department of Energy building located at 1000 Independence Ave SW in Washington, DC.  A requirement for this position is the ability to obtain a badge issued by the Department of Energy to have full building access.  Although not a PenFed policy/requirement, the Department of Energy’s policy, as has been communicated to PenFed, is that non-U.S. citizens are not eligible for badge access at the Department of Energy Building. 

PenFed is hiring a Retail Banker to work onsite at our Temple, Texas Financial Center.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Teller to work onsite at our Mayaguez, Puerto Rico Financial Center.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Retail Banker to work onsite at our Alamo Ranch Financial Center located in San Antonio, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Teller to work onsite at our Kingstowne Branch located in Alexandria, Virginia.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Retail Banker to work onsite at our Encino Park branch located in San Antonio, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Retail Banker to work onsite at our Pope Airfield Base located in North Carolina.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Operations Change Delivery Lead at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The Change Delivery Lead role serves as a key enabler of successful project outcomes within Operations, bridging business strategy and technology execution from planning through adoption and benefits realization. Operating as a trusted partner to business owners and IT managers alike, this role brings structure, visibility, and clarity to complex, cross-functional initiatives in a fast-paced financial services environment.

The Change Delivery Lead coordinates delivery activities between business units and technology teams, ensuring that both the technical and human sides of change are managed with equal rigor. This role does not manage people, it manages outcomes, relationships, and risk, serving as the connective tissue that keeps projects on track and stakeholders aligned.

PenFed is hiring a (Hybrid) Operations Change Delivery Project Portfolio Manager at our Tysons, Virginia location.  The Operations Change Delivery Project Portfolio Manager, is responsible for the successful management of a diverse change portfolio of initiatives supporting organizational strategies at a business unit level. This role is responsible for leading portfolio governance, demand management, prioritization, dependency management, budget management, and benefits realization. This role will build and manage key relationships with project leaders across the organization and coordinate all aspects of work produced and delivered by portfolio delivery teams.

PenFed is hiring a Customer Service Representative to work onsite at our Papillion, Nebraska or Omaha, Nebraska Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is July 20th, 2026. 

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.   

The expected start date for this position is July 20th, 2026. 

PenFed is hiring a Digital Product Owner, Collections & Servicing to work onsite at our Tysons, Virginia location.  The Digital Product Owner, Collections & Servicing leads the evolution of member-facing digital servicing experiences by partnering with business and technology teams to deliver intuitive, effective, and scalable solutions. This role is responsible for shaping the product vision, translating business needs into well-defined user stories and acceptance criteria, and prioritizing the backlog to maximize value for members and the organization. The ideal candidate brings strong digital product management experience, a customer-centered mindset, and the ability to collaborate across internal stakeholders and external partners in an Agile environment. Experience with Salesforce and digital servicing platforms is highly valued.

PenFed is hiring a Consumer Loan Servicing Specialist II to work onsite at our Omaha, Nebraska Service Center. Monitor and manage multiple reconciliation processes for payoffs, payments, invoices, and ancillary products for consumer loans in accordance with internal policies and procedures. Coordinate all operational activities relating to the timely and accurate handling of reconciliation, acting as the primary liaison between accounting, internal stakeholders, and vendors. This role will serve as the in-house technical resource for support and training of staff as applicable to the position.

PenFed is hiring a Salesforce Administrator, Collections & Servicing to work onsite at our San Antonio, Texas Service Center.  The Salesforce Administrator – Collections & Servicing will be part of a highly diverse team of business and tech-savvy individuals who support operational teams by improving, maintaining, and monitoring the software they use. This role involves ensuring stability, integrity, and efficiency of software applications across various environments that interact with our primary Salesforce platform. A day in the life of a Salesforce Administrator – Collections & Servicing might include addressing inquiries from end users related to issues or questions about Salesforce, meeting with stakeholders to define requirements for an upcoming system enhancement, leading user acceptance testing for the next release, or demoing a new feature to end users. An admin will have a strong consumer collections and/or loan servicing background, a thorough understanding of Salesforce, and the collaborative skills necessary to partner with various internal and external teams to configure, monitor, troubleshoot and deliver meaningful change.

PenFed is hiring a Credit Bureau Specialist to work onsite at our Omaha, Nebraska Service Center.  The primary purpose of the Credit Bureau Specialist role is to investigate and respond to credit bureau disputes while maintaining compliance and accuracy. The incumbent will ensure compliance and balance with standard credit bureau reporting. 

PenFed is hiring a Manager, Loan Support & Servicing to work onsite at our Omaha, Nebraska Service Center.  PenFed is seeking a highly experienced Manager of Loan Servicing to lead and optimize our loan servicing operations. This role is responsible for overseeing the end-to-end loan servicing process, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. The ideal candidate has strong leadership skills, deep knowledge of loan servicing practices and credit bureau reporting and disputes practices, and the ability to implement process improvements in a fast-paced environment.