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PenFed is hiring a Salesforce Administrator, Collections & Servicing to work onsite at our San Antonio, Texas Service Center. The Salesforce Administrator Collections & Servicing will be part of a highly diverse team of business and tech-savvy individuals who support operational teams by improving, maintaining, and monitoring the software they use. This role involves ensuring stability, integrity, and efficiency of software applications across various environments that interact with our primary Salesforce platform. A day in the life of a Salesforce Administrator Collections & Servicing might include addressing inquiries from end users related to issues or questions about Salesforce, meeting with stakeholders to define requirements for an upcoming system enhancement, leading user acceptance testing for the next release, or demoing a new feature to end users. An admin will have a strong consumer collections and/or loan servicing background, a thorough understanding of Salesforce, and the collaborative skills necessary to partner with various internal and external teams to configure, monitor, troubleshoot and deliver meaningful change.

PenFed is hiring a Retail Banker to work onsite at our Temple, Texas Financial Center. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a Retail Banker to work onsite at our Alamo Ranch Financial Center located in San Antonio, Texas. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a Retail Banker to work onsite at our Encino Park branch located in San Antonio, Texas. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a (Hybrid) Senior Manager, Consumer Lending at our San Antonio, Texas Service Center. The primary purpose of this job is to manage a large team of Consumer Loan Underwriters, Processors, Consumer Refinance in the Consumer Lending department, ensuring high quality member service, through the establishment and implementation of appropriate policies and procedures as it pertains to Consumer Lending, including Credit Cards, Personal Loans, Direct Auto Loans, and Refinance Auto Loans This involves pipeline and staff management to meet established service level agreements.

PenFed is hiring a (Hybrid) VP Operations Data & Insights at our San Antonio, Texas; Eugene, Oregon; Omaha, Nebraska; Papillion, Nebraska or Tysons, Virginia location. The primary purpose of this job is to lead and transform Operations Data Delivery functions and to ensure value creation across the division through advanced analytics, machine learning (ML), and artificial intelligence (AI). This position will also be responsible for delivering advanced data analytics capabilities and AI/ML solutions to senior Operations leadership and ultimately to our members. The VP of Operations Data & Insights will work with his/her peers to ensure Enterprise Data governance, Data quality, error-free deployment of IT capabilities. This individual will serve as a thought leader in applied analytics, guiding senior Operations leaders in developing high-value AI/ML use cases. This role will also oversee our Voice of the Member (VoM) program, that aggregates member interaction, surveys, and other datapoints to drive predictive analytics and business process optimization in our member-facing channels.

PenFed is hiring a Teller to work onsite at our Harker Heights, Texas branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Leads Management Analyst at our San Antonio, Texas or Phoenix, Arizona location. The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and optimizing a mortgage lead workflow through Velocify that integrates with key platforms to ensure that leads are distributed, dispositioned, and prioritized accordingly. The role will support department work with operational teams and assist in providing requirements, prioritizing efforts, and project delivery. This individual will also work closely in department management to develop metrics, create reports, optimize lead campaigns, and provide necessary tools to the loan officers to maximize performance.

PenFed is hiring a (Remote) Jack Henry Sr. System Administrator, Commercial Real Estate. The primary purpose of this job is to perform configurations, maintenance, and implement specific tasks on applications supporting PenFed Commercial Real Estate (CRE) applications. Responsibilities include, but are not limited to, systems analysis, solution design, standards-based implementation, systems/data integration support, system configuration, and technical support. As a Senior CRE System Administrator this role requires ability to interact with business and other IT stakeholders, assess vendor/application capabilities, recommend efficient solutions, be responsible for delivery, and release management. This position requires in-depth knowledge of Jack Henry eco system of products (including but not limited to LoanVantage, Synergy, Cognos, and Silverlake), knowledge of ARGUS, Costar, CRE origination workflows, and the job functions of all operational roles that participate in that workflow. Knowledge of RealInsight is a plus but not required. Additional functions of role include oversight of data integrity reporting, management of initiatives to improve CRE Technology landscape, participation in projects to provide support from a system functionality and efficiency perspective, and general system support and analysis.

PenFed is hiring a Teller to work onsite at our Alamo Ranch branch located in San Antonio, Texas. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) AVP, Mortgage Servicing Operations at our Irving, Texas service center. The primary purpose of this role is to provide day‑to‑day operational leadership and execution support across assigned Mortgage Servicing functions. The Assistant Vice President (AVP) is responsible for ensuring operational effectiveness, regulatory compliance, risk discipline, and service quality within a defined functional scope, while executing strategies established by VP and SVP leadership. The role partners closely with senior leadership, Business Controls, Compliance, Finance, and Technology teams to execute strategy, maintain audit and examination readiness, and drive continuous improvement. This position manages teams, implements standardized processes, monitors performance metrics, and supports required controls in accordance with federal, state, investor, and GSE requirements. Decision-making authority is exercised within established governance frameworks, approved policies, and defined escalation protocols; final strategic, financial, and risk decisions are retained by VP/SVP leadership.

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring. The expected start date for this position is July 20th, 2026.