Sr. Manager, ATM & Money Movement Products
Job Overview
PenFed is hiring a (Hybrid) Sr. Manager, ATM & Money Movement Products at our Tysons, Virginia or Omaha, Nebraska location. The primary purpose of this position is to have full end to end responsibilities, including P&L, for PenFed’s ATMs and assigned money movement products, including the day-to-day monitoring & servicing, vendor management and internal partner relationships that foster best in class solutions.
Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Oversee the day-to-day operations of PenFed’s managed services & branded ATM fleet as well as other assigned money movement products.
- Have direct responsibility for the departmental P&L and all related operating expenses.
- Be responsible for identifying and implementing new features and functionalities that will increase cardmember acceptance and favorable transaction interactions.
- Stay current on relevant industry and competition trends.
- Ensure applicable compliance and regulatory requirements are met (examples, ADA and Reg Z, Reg E, Reg CC, etc.)
- Review monthly transactions and performance reports and make recommendations regarding high and low performing locations, based on KPI’s, to move, remove or add new ATMs.
- Publish a quarterly dashboard for each supported product/service.
- Regular and proactively liaison with the Global Fixed Assets, Security, Fraud, and the Branch Operations teams on ATM moves, adds and removals.
- Lead calls with internal and external teams to review project plans, issues/opportunity progress and resolution.
- Spearhead ongoing ‘look/tone and feel’ improvements to showcase PenFed ATMs, ATM surrounds and brand standards.
- Monitor monthly recurring vendor invoices for accuracy and received/processed timely.
- Monitor non-recurring invoices for accuracy and received/processed timely.
- Closely monitor and resolve any accounting and GL reconciliations outages.
- Develop and maintain processes to ensure PenFed GFA, Accounting and Finance, Business Development and Corporate Security Teams have updated information about PenFed’s ATMs.
- Proficient in debit network fees, transaction routing and contractual obligations with applicable vendors including Visa, AllPoint and Co-op.
- Work closely with vendors and other PenFed departments to coordinate effective and efficient ATM, surrounds and or signage installs, moves and de-installs.
- Review and update the intranet tab and Operational Knowledge in Salesforce
- Ensure the Enterprise Risk Management Register (ERM) is accurate and up to date on a quarterly basis.
- Regularly review applicable Policies and Procedures and draft updates and changes to Management for approval.
- Regularly review and update department procedures as needed.
- Oversee the Branch and ATM Locator Service on PenFed Online and PenFed mobile to optimize best in class experience and overall accuracy.
- Interact and support other PenFed departments and/or branch staff, and vendors to resolve issues within delegated authority.
- Lead and delegate all departmental projects to ensure timely and flawless execution.
- Lead and delegate all merger activities to ensure timely and flawless execution.
- Train new/existing staff in all existing and new department functions.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor’s degree in a related field is required.
- Minimum of seven (7) years’ experience with ATMs, debit networks, routing, interchange, coordinating equipment implementation and installation required.
- Minimum of two years of direct supervisory experience.
- Must be proficient in Microsoft Office products.
- Experience in using A.I. tools preferred.
Supervisory Responsibility
This position will supervise employees.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on call may be required.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
