Program Delivery Manager
Job Overview
PenFed is hiring a (Hybrid) Program Delivery Manager at our Tysons, Virginia location. The Collections and Member Management Program Delivery Manager within Decision Management Execution (DME) will be responsible for supporting delivery of Collections and Member Management system releases and production support. This position will contribute to the overall delivery and operational maintenance of the Collection and Member Management Decisioning Platforms, including business analysis/requirements development through to deployment, and Production Support. The incumbent will leverage technical expertise and business acumen, in collaboration with program stakeholders including business product teams, internal IT teams, Compliance, and vendors/contractors to deliver business value while maintaining quality and adherence to regulatory requirements.
Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Leverage technical experience and business knowledge to deliver consumer banking Collections and Member Management features to support business objectives.
- Develop and document business process/workflows, requirements, and user stories in support of the agile development process.
- Collaborate with DME testing function to ensure full-coverage and understanding of testing needs including integration, system and functional testing.
- Support production release delivery including:
- Understand and document requirements working in collaboration with the product team.
- Support functional, system and integration testing efforts including coordination of test data and helping to troubleshoot as intermediary between testing and development team.
- Coordinate with other program stakeholders for User Acceptance Testing, working to identify and facilitate resolution of defects found during UAT.
- Assist with Risk and Controls testing and documentation, as needed.
- Contribute to Production Support function including:
- Management of DME production support queue.
- Perform initial triage of ITSM tickets, creating defects and follow-up until resolution.
- Assist with production incidents and return to BAU, including On Call Scheduling.
- Lead Loan Origination platform operational activities including rate changes, server upgrades, certificate renewals and other administrator activities, as assigned.
- Build and maintain strong relationships with internal and external partners including Technology, Compliance, User Experience, Call Center Operations, Branch and others involved as stakeholders.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor’s degree in computer science, Engineering, or related field is required. Master’s degree in computer science, Engineering, or related field is preferred.
- Minimum of five (5) years of experience in technical project management and delivery in application development/ management, and production support is required.
- Minimum of five (5) years of experience working in financial services industry is required.
- Knowledge of consumer banking products is preferred.
- Knowledge of Loan Origination Systems (LOS) is preferred, and experience with FICO LOS is highly recommended.
- Familiarity with consumer banking product regulatory requirements is preferred.
- Ability to manage multiple deadlines in a fast-paced environment.
- Excels at working in a cross-functional team, with an inclination to take initiative.
- Excellent verbal and written communication skills with internal and external customers.
- Experience using AI tools preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on call may be required.
Pay Transparency
The anticipated starting salary range for this role is $69,000.00 - $133,792.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.
