Enterprise PMO Manager
Job Overview
PenFed is hiring a (Hybrid) Enterprise PMO Manager at our Tysons, Virginia location. The Enterprise PMO is seeking a detail-oriented and strategic Atlassian Suite Administrator with strong experience in PMO operations and governance. The primary purpose of this job is to administer, optimize, and evolve PenFed’s Atlassian ecosystem – including Jira, Confluence, and related tools – to support effective project and portfolio management, governance standards, and enterprise collaboration. The ideal candidate combines technical expertise in the Atlassian platform with a solid understanding of project management frameworks, PMO processes, and governance principles, enabling consistent and efficient delivery across teams.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Atlassian Administration
- Administer, configure, and maintain Jira Software, Jira Service Management, and Confluence environments.
- Design and manage custom workflows, issue types, fields, screens, and permissions to align with PenFed delivery processes.
- Implement and maintain automations, integrations, and plug-ins (such as Advanced Roadmaps).
- Manage user access, roles, and group permissions to ensure security and compliance.
- Develop and maintain dashboards, reports, and analytics for project, portfolio, and executive visibility.
- Conduct system audits and ensure optimal system performance and data integrity.
- Provide user support, documentation, and training for PMO and project teams.
Enterprise PMO Operations & Governance
- Partner with the PMO leadership team to standardize project and portfolio management processes within the Atlassian environment.
- Support the development and maintenance of governance frameworks, templates, and project lifecycle tools.
- Create and manage project intake, prioritization, and approval workflows in Jira to support strategic alignment.
- Ensure accurate and timely reporting on KPIs, project health, and portfolio performance.
- Collaborate with other business unit PMOs to streamline resource planning, risk tracking, and compliance reporting.
- Serve as a key liaison between EPMO, IT, and business stakeholders, ensuring alignment between tool functionality and business needs.
Foster strong business relationships across the enterprise by providing timely assistance and guidance on EPMO related inquiries.
Work through ambiguity to gather information required to make decisions.
Ability to think strategically and deep dive into the details to solve complex issues and keep teams moving forward.
Be a trusted advisor to business and technology partners/stakeholders.
Continuous Improvement
- Identify and implement actions to improve overall EPMO team performance and build a positive, team-oriented culture.
- Evaluate new Atlassian features, add-ons, and best practices to evolve the organization’s project management ecosystem.
- Promote adoption of Atlassian and PMO best practices through coaching, training, and communication.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor’s Degree or equivalent work experience is required.
- Minimum of eight (8) years of work experience, with three (3) years of direct management experience (leading a team, providing budgetary information, meeting deadlines, developing policies and guidelines, disciplinary action)
- Minimum of 3 years work experience administering Jira, Confluence, and/or Jira Service Management.
- Strong understanding of PMO operations, governance frameworks, and project lifecycle management.
- Solid project management skills: minimum of five (5) years proven experience managing complex projects to successful completion including the ability to navigate complex environments and work with interdisciplinary teams and effectively communicate priorities, delivery expectations, risks, and concerns to senior management
- Experience supporting Agile, Scrum, and hybrid project methodologies within Jira.
- Proficiency in Jira Query Language (JQL), workflow design, and automation rules.
- Excellent problem-solving, analytical, and documentation skills.
- Strong communication and collaboration abilities across technical and non-technical teams.
- Preferred:
- Experience with Advanced Roadmaps, Portfolio for Jira, or BigPicture.
- Familiarity with Power BI, Tableau, or similar reporting tools for executive dashboards.
- Knowledge of ITIL/ITSM, PMP, or Lean/Agile methodologies.
Experience integrating Atlassian tools with other enterprise systems (e.g., MS Teams, Slack, ServiceNow, GitHub).
- Key Competencies:
- Strong technical aptitude with a strategic mindset.
- Ability to translate business needs into scalable tool configurations.
- Highly organized, detail-oriented, and process-driven.
- Excellent stakeholder engagement and communication skills.
- Passion for continuous improvement and governance excellence.
- Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines.
- Proven ability to work in a matrix-style organizational structure to motivate and influence others.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
- PMP and SCRUM certification preferred.
- Atlassian certifications (e.g., ACP-JA, ACP-600, ACP-120) preferred.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call may be required.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
About Us
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
