Director, Operations Change Delivery
Job Overview
PenFed is hiring a (Hybrid) Director, Operations Change Delivery at our Eugene, Oregon; Omaha, Neraska; San Antonio, Texas or Tysons, Virginia location. The Director Operations Change Delivery is responsible for the successful execution of a diverse change portfolio of programs and projects supporting organizational strategies at a group operations level. Build and lead the critical relationships with project executives across the organization and directly lead all aspects of work produced and delivered by their project teams. Provide regular, significant feedback on the performance of resource/staff assignments on their projects and programs.
Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Deftly navigate organizational structure to influence program direction, decisions, and delivery to achieve desired business outcomes.
- Act as a thought partner to project sponsors and clients; Collaborate to identify unarticulated needs and improve business benefits; Able to represent executive viewpoints.
- Anticipate/handle/mitigate risks at a portfolio level; Quantify and elevate portfolio risk to appropriate parties.
- Drive to complete portfolio planning and execute roadmaps. Provide supervision, mentorship, and direction to program/project teams to ensure successful execution. Ensure quality and evidence of program/project documentation.
- Accountable for managing idea/demand management portfolio process, including governance routines to management the activation of new initiatives.
- Ensure program/project financials adhere to and align with budgetary expectations; Recommend solutions and report out to program executives on risk, financials, and other key dimensions; ensure individual program/project forecasts are accurate, and that variances are raised appropriately.
- Effectively communicate program/project messages at appropriate level of detail across all levels of the organization.
- Encourage project team members to improve their own performance; engage and motivate teams to go beyond their role expectations, to help each other, and to exceed goals.
*This role is responsible for ensuring business continuity.*
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor’s Degree or an equivalent a combination of education and experience in lieu of degree
- Minimum of twelve (12) years of experience performing project management duties in a financial services environment
- Minimum of five (5) years of experience managing teams and individual professionals in financial services environment
- Minimum of five (5) years of program/project manager experience across different types of high-risk, high-value projects
- Prior experience in influencing, motivating, and mobilizing mid to large teams and business partners.
- Excellent understanding of project management, including methodologies and best practices.
- Demonstrated experience successfully delivering complex projects, leading teams, and interacting with the highest levels of executive leadership.
- Excellent communication skills.
Supervisory Responsibility
This position will supervise employees.
Licenses and Certifications
- PMP Certification preferred.
- Scaled or Lean Agile Certification preferred.
- Change Management Certification preferred.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call is required.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
