Digital Product Owner - Auto Lending
Job Overview
PenFed is hiring a (Hybrid) Digital Product Owner - Auto Lending at our Tysons, Virginia location. The Digital Product Owner – Auto Lending leads the end-to-end product lifecycle for the auto loan digital acquisition and ownership experiences. This role partners closely with the Autos Product Strategy, Technology, and Operations and Member Experience teams to define and execute a roadmap that drives loan growth, improves digital engagement, and delivers exceptional member value. The ideal candidate combines business acumen, analytical skills, and a deep understanding of user experience within an Agile environment.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Own the digital auto loan acquisition journey, serving as subject matter expert on application flow, member experience, and performance.
- Partner with business stakeholders to define and track key product metrics (KPIs) tied to growth, conversion, and satisfaction.
- Translate business objectives into clear, actionable requirements and acceptance criteria for new features and enhancements.
- Manage and prioritize the product backlog; work with the Agile team to plan sprints, refine stories, and ensure timely, high-quality delivery.
- Collaborate with cross-functional teams to evaluate business needs, technical feasibility, and design optimization for new or enhanced digital capabilities.
- Facilitate process mapping and gap analyses to assess impacts of proposed features or system changes.
- Lead UAT planning and execution; validate releases and provide final product sign-off.
- Communicate project timelines, risks, and operational impacts to all stakeholders, ensuring transparency and alignment.
- Analyze production incidents and member feedback to identify root causes, define fixes, and inform continuous improvement.
- Leverage Voice of Member insights, complaints, and operational data to enhance digital experiences and resolve member pain points.
- Build strong partnerships with internal teams and external vendors to deliver on PenFed’s digital transformation objectives.
- Support ad hoc requests, process improvement initiatives, and strategic projects as assigned by the Consumer Banking leadership team.
Qualifications
Equivalent combination of education and experience is considered.
- Bachelor’s degree in Business, Economics, Engineering, or related field.
- Minimum of five (5) years of progressive experience in product management or digital product ownership, preferably in financial services, fintech, or digital lending.
- Experience in automotive lending or consumer loan origination preferred.
- Experience with Salesforce Financial Services Cloud or other Salesforce products preferred.
- Proven experience defining and delivering digital roadmaps in an Agile or SAFe environment.
- Experience working with technology teams on APIs, integrations, and digital customer journeys.
- Demonstrated ability to translate member and business needs into digital solutions that improve conversion, efficiency, or satisfaction.
- Experience leveraging analytics tools (e.g., Adobe Analytics, Google Analytics, Tableau, Power BI) to inform decisions.
- Familiarity with UX/UI principles, customer journey mapping, and user testing practices.
- Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and stakeholders.
- Exceptional written and verbal communication skills with a proven ability to influence across teams.
- Proficiency with Jira, Confluence, and other Agile collaboration tools.
Supervisory Responsibility
This position will not supervise staff.
Licenses and Certifications
Salesforce experience and/or certifications preferred.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call may be required.
#LI-Hybrid
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
About Us
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
