Bilingual Repossession Assignment Specialist
Job Overview
PenFed is hiring a Bilingual Repossession Assignment Specialist to work onsite at our San Antonio, Texas service center. The primary purpose of this position is to participate in the assignment of secured consumer loans for repossession and to perform the associated tasks through the retrieval of collateral. Contact members in an effort to resolve loans in an active repossession. All interactions and activity will be maintained in the system of record while following all related policies, procedures and regulations.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.
- Reviews Request for Repo cases to determine course of action to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results.
- Work an established assignment of repossession cases and tasks leading up through the pickup notices and notice of intent to sell.
- Determine reason for delinquency, while providing options and/or repayment arrangements to assist the member in resolving the repossession.
- Counsel and solve routine as well as occasional advanced scenarios such as settlements and the corresponding agreements and IRS reporting.
- Maintain records of all daily activities and reports to the Team Lead.
- Provide in depth productive and remedial financial counseling for members as needed.
Qualifications
An equivalent combination of education and experience is considered.
- High School Diploma or GED required.
- Minimum of two (2) years’ collections/repossession experience required, preferably at a financial institution.
- Understanding of preventative, productive and remedial financial counseling is required.
- Minimum of one (1) years’ experience with call center collections preferred.
- Strong communication, negotiation, decision-making and written skills.
- Ability to multi-task.
- Available to work weekends, evenings and overtime periodically.
- Must be able to speak fluent English and Spanish.
- Experience with AI preferred.
Supervisory Responsibility
This position will not supervise employees.
Licenses and Certifications
Any collections or repossession related certificates recommended.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call is not required.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
