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PenFed is hiring a Customer Service Representative to work onsite at our Omaha, Nebrask Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring. The expected start date for this position is September 28th, 2026.

PenFed is hiring a (Hybrid) Card Disputes Specialist at our Omaha, Nebraska Service Center. The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks. They must also be proficient with working in PenFed s case management CRM (Salesforce) and Fiserv s First Disputes, EASE and STAR Station exception case management applications. The incumbent will maintain a daily card transaction dispute case log while performing other duties as assigned. Other duties will include but are not limited to getting a second opinion on complex and/or high dollar dispute cases, provide coverage for coworkers who are out of the office as well as assisting with card dispute case inquiries and escalations.

PenFed is hiring a Retail Banker to work onsite at our La Vista, Nebraska Financial Center. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a (Remote) Engineer III, Hogan Applications. The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.

PenFed is hiring a Credit Bureau Specialist to work onsite at our Omaha, Nebraska Service Center. The primary purpose of the Credit Bureau Specialist role is to investigate and respond to credit bureau disputes while maintaining compliance and accuracy. The incumbent will ensure compliance and balance with standard credit bureau reporting.

PenFed is hiring a (Hybrid) Manager, Servicing & Support Operations at our Omaha, Nebraska or Papillion, Nebraska Service Center. This role leads the day-to-day operations of the Servicing and Support Operations department and its associated service support channels, ensuring efficient execution, high-quality service delivery, and operational effectiveness. The position is responsible for advancing departmental strategy, leading key initiatives, and partnering across business units to support operational priorities and project execution.