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PenFed is hiring a (Hybrid) Social Media Specialist at our Tysons, Virginia location. We’re looking for a detail-oriented and creative Social Media Specialist to join our team. Reporting to the Social Media Manager, this role is ideal for a professional who can think strategically while executing day-to-day social media activities.  The ideal candidate will develop and implement social media strategies aligned with organizational goals, while also creating content, managing platforms, and engaging with our community in real time.

PenFed is hiring a (Hybrid) Lead Business Controls Analyst at our San Antonio, Texas or our Irving, Texas service center. The primary purpose of this job is to support adherence to regulatory, audit, and quality requirements of the Mortgage business units within defined business goals.  This position will be supporting the business “First line of Defense”.  This position may manage one or more of the related essential controls functions including key areas.  Incumbent will develop, design and implement solutions to align with the strategic goals of PenFed Mortgage.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Branch Manager to work onsite in the greater Baltimore area.  The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies as well as build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff.    This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities. 

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Regional Manager, Growth & Development at our Tysons, Virginia office.  The Regional Manager, Growth & Development, plays a key role in supporting the Regional Vice President with recruiting, retention, coaching, and training initiatives across the region. This position focuses on driving agent growth, production, and engagement through consistent communication, skill development, and fostering a company culture of high-touch support. Though the role is not a supervisory position over any specific office or personnel, it will collaborate with local leadership, trainers, and agents to execute a coordinated growth and development strategy.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator to work onsite at our greater Baltimore, Maryland office. The primary purpose of this job is to provide operational, recruitment and administrative support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

PenFed Credit Union (PenFed), is hiring a (Hybrid) Real Estate Sales Support Specialist at our Alexandria, Virginia; Reston, Virginia or Fairfax/Oakton, Virginia office. The primary purpose of this job is to strongly support the Branch Manager and regional leadership in the growth of defined offices. This role is responsible for selling Berkshire Hathaway HomeServices PenFed Realty’s value proposition, coaching agents on increased production, and implementing an office culture where agents thrive and want to grow their careers. The Sales Support Specialist plays a critical role in achieving the business goals of Berkshire Hathaway HomeServices PenFed Realty’s local brokerage offices.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator to work onsite at our Ocean Pines, Maryland office.  The primary purpose of this job is to support our Real Estate Sales office. This position will provide operational, administrative, and social media support to the Branch Manager and Sales Professionals of Berkshire Hathaway HomeServices PenFed Realty.

PenFed is hiring a Retail Banker to work onsite at our Fort Shafter, Hawaii branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a Member Records Processor to work onsite at our Alexandria, Virginia service center.  The incumbent is responsible for processing all aspects of documents (physical & digital) which includes conversion of backlog records and go forward records by ensuring scalable processes covering document identification, preparation, classification, sorting, scanning, indexing, quality control and shredding. Ensure that records are stored and purged in accordance with PenFed policies and procedures as well as NCUA and state regulations.

PenFed is hiring a (Hybrid) AVP Enterprise Risk Management at our Tysons, Virginia location.  PenFed’s Enterprise Risk Office (ERO) is hiring an experienced AVP of Enterprise Risk Management (ERM) at our Tysons, Virginia location (hybrid).  The primary purpose of this role is to help lead PenFed’s Enterprise Risk Management (ERM) function in developing, implementing, and administering organization-wide risk management framework including enterprise risk appetite statement, policies, processes, and activities, and providing oversight over strategic, financial and other risk domains. This position will lead efforts to track and enhance PenFed’s strategic, reputational, interest rate, liquidity, and credit risk, partnering with ORM on compliance and operational risks, and providing risk advisory support, key risk indicator reporting, and tone across the organization and to all levels of management. Additionally, the role will provide enterprise risk management leadership across PenFed and collaborate with business units and other risk functions to deliver value for the enterprise. This individual will play a key role in performing second-line review and risk assessment of PenFed’s new business activities, in collaboration with business lines and other risk partners, and enhancing new activities policies and procedures. The position reports to the VP of ERM and will act in place of the VP as needed and will assist in managing other areas of responsibility related to ERM, including but not limited to Model, Market, Capital Planning, Financial Risk Management and Operational Risk Management. The incumbent will be responsible for leading and evolving enterprise risk management in line with law, regulation, and COSO frameworks, and collaborating with business units and corporate functions to ensure seamless comprehension of and adherence to policy and procedures related to risk and control. The position will support the Enterprise Risk Management Committee proceedings and create reports and recommendations for PenFed Board of Directors’ consumption, as well as all regulatory requests.

PenFed is hiring a (Hybrid) Hogan Engineer II at our Tysons, Virginia location.  The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

PenFed is hiring a (Hybrid) Sr Director Pricing & Product Analytics at our Tysons, Virginia; Dallas, Texas or San Antonio, Texas location. PenFed is seeking a Senior Director of Pricing & Product Analytics to drive pricing strategy, product performance insights, and portfolio optimization across the Auto Lending and Unsecured Lending businesses (including Personal Loans, Student Loans, and Overdraft Lines of Credit). The incumbent will be responsible for leading pricing and product analytics, developing data-driven recommendations, and providing executive-ready insights that influence business strategy. The role requires deep expertise in consumer lending economics, pricing optimization tools, and analytical storytelling to support sustainable growth, risk-adjusted returns, and competitive positioning. The ideal candidate has proven experience partnering with Product, Risk, Decision Science, and Finance teams, while leading a small team of analysts in delivering high-quality insights and reporting.

PenFed is hiring a Collections & Servicing Support Administration to work onsite at our San Antonio, Texas service center.  The primary purpose of this job is to answer incoming member inquiries about collection activities and research problems in response to member inquiries and requests.  The incumbent will perform all duties related to the processing of charged-off accounts, including installation loans, credit cards and other losses. This position will be responsible for responding in writing or by telephone to resolve member issues and disputes and notifying members of outcomes upon completion.

PenFed is hiring a Technical Product Manager to work onsite at our Tysons, Virginia location. PenFed is seeking a Technical Product Manager (TPM) to help shape the future of our Digital Banking experience. This individual will combine business acumen, technical depth, and analytical strength to drive product outcomes that create measurable value for our members and the credit union.  The TPM will serve as a bridge between business, product, finance, and engineering — ensuring that every initiative is grounded in data, aligned to strategic priorities, and executed with financial and technical excellence. This is an opportunity for an ambitious, tech-savvy leader to grow the business of Digital Banking.

The PenFed Foundation for Military Heroes is hiring a (Hybrid) Outreach & Engagement Program Manager, VEP at our Tysons, Virginia location. The Outreach and Engagement Program Manager plays a critical and strategic role in the national growth of the PenFed Foundation’s Veteran Entrepreneur Program. This position will build, lead, and scale outreach efforts to position the VEP as the gold standard for veteran entrepreneur programs nationwide. The Manager is a high-energy, mission-driven leader responsible for expanding national visibility, cultivating partnerships, and driving applicant, mentor, and donor engagement. This role will develop and implement outreach strategies, establish new relationships across the veteran, military, and entrepreneurship ecosystems, and collaborate with the Foundation’s team to elevate the program’s brand and impact. Regular travel to veteran job fairs, military installations, TAP events, entrepreneurship conferences, and partner convenings is required, as the Manager serves as the public-facing ambassador for the Veteran Entrepreneur Program — developing the relationships, infrastructure, and visibility that will drive its continued growth and national reputation.

PenFed is hiring a Credit Bureau Reporting Analyst to work onsite at our Omaha, Nebraska service center.  The primary purpose of the Credit Bureau Reporting Analyst is to identify and resolve anomalies in the reporting that do not meet the Metro II Standards as well as prepare and analyze monthly reports on Credit Bureau data. 

PenFed is hiring a Manager, Loan Support & Servicing to work onsite at our Omaha, Nebraska service center. PenFed is seeking a highly experienced Manager of Loan Servicing to lead and optimize our loan servicing operations. This role is responsible for overseeing the end-to-end loan servicing process, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. The ideal candidate has strong leadership skills, deep knowledge of loan servicing practices and credit bureau reporting and disputes practices, and the ability to implement process improvements in a fast-paced environment.

PenFed is hiring a Collections & Servicing Platform Administrator to work onsite at our San Antonio, Texas; Omaha, Nebraska or Tysons, Virginia location. The System Administrator will oversee and maintain the department’s software systems crucial to operations. This role involves ensuring the stability, integrity, and efficiency of software applications and platforms across various environments. The role will have a strong collections and/or consumer loan servicing background, a thorough understanding of the software system and will work closely with Information Technology, Business Analysts, and Product team members to test, configure, monitor, and troubleshoot.

PenFed is hiring a (Hybrid) Social Media Coordinator at our Tysons, Virginia location.  This position will assist in managing professional social accounts. The Social Media Coordinator will focus on scheduling posts, gathering and organizing content, monitoring activity, and helping the team stay on top of trends and deadlines. This role is designed for a motivated individual who wants to develop their skills and build a career in social media and digital marketing.

PenFed is hiring a (Hybrid) Mortgage Servicing Loan Care Specialist at our San Antonio, Texas service center. The primary purpose of this job is to provide best-in-class member service by answering incoming calls from members regarding the servicing of their mortgage loans to include billing statements, escrow questions (tax, insurance, and escrow analysis), misapplied payments and other servicing functions while maintaining confidentially of member information. This is a fast-paced call center environment, so the candidate will be expected to take a high volume of calls daily.

Work Schedule: Monday-Friday 10:00am-7:00pm CST

PenFed is hiring an SVP, Chief Marketing Officer to work onsite at our Tysons, Virginia location. The primary responsibility of this role is to drive PenFed’s growth by leading an integrated, data-driven, and digitally enabled marketing organization.

SVP, Chief Marketing Officer will oversee brand strategy, public relations, digital marketing, social media, analytics, personalization, and omni-channel member acquisition and engagement across all Deposits, Lending, Mortgage, Cards, and Wealth products. This position is responsible for developing and executing strategies that will enhance the overall image and reputation of PenFed; and clearly articulating those strategies to all stakeholders including leadership, employees, the media, industry influencers, members, community leaders, and the public.

The SVP, Chief Marketing Officer, will ensure that PenFed.org, the brand’s digital front door, delivers seamless, personalized, and measurable experiences for members and prospects. The role blends strategic leadership, creativity, and technological fluency, leveraging AI, automation, and analytics to optimize performance, reduce acquisition costs, and enhance member lifetime value.

PenFed is hiring a (Hybrid) Enterprise PMO Manager at our Tysons, Virginia location. The Enterprise PMO is seeking a detail-oriented and strategic Atlassian Suite Administrator with strong experience in PMO operations and governance. The primary purpose of this job is to administer, optimize, and evolve PenFed’s Atlassian ecosystem – including Jira, Confluence, and related tools – to support effective project and portfolio management, governance standards, and enterprise collaboration. The ideal candidate combines technical expertise in the Atlassian platform with a solid understanding of project management frameworks, PMO processes, and governance principles, enabling consistent and efficient delivery across teams.

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas service center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance.  This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily.  The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.  

Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience. The next expected start date for this position is in January 2026.

PenFed is hiring a Teller to work onsite at our San Patricio branch located in Guaynabo, Puerto Rico. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Senior Manager, Brand Marketing & Sponsorships to work onsite at our Tysons, Virginia location.  The primary purpose of this role will be to plan and execute marketing and sponsorship efforts to promote the PenFed brand, driving brand awareness through the implementation of fully integrated marketing plans across all applicable channels. This role is also responsible for agency oversight, ensuring creative trafficking efficiency between and across departments, and maintaining creative cohesion across all brand and product marketing efforts used to promote PenFed and its products.

PenFed is hiring a Digital Mortgage Loan Officer Associate to work onsite at our San Antonio, Texas service center.  The primary purpose of this job is to learn how to become a trusted advisor to our members and assist with the appropriate decision of mortgage or home equity loan for their unique needs. This position will spend a significant amount of time in classroom training to learn about various mortgage products, member engagement, compliance, mortgage rules and regulations, loan origination systems and sales techniques.  At the end of the training, incumbents will be required to take and pass the Company Sponsored licensing test. 

Start Date: 1/26/26

PenFed is hiring a Financial Center Manager to work onsite at our Lemon Creek branch located in Boerne, Texas. The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members’ financial lives better. This position will develop are financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center.

PenFed is hiring a (Hybrid) Senior Auditor - Consumer, Mortgage & Commercial at our Tysons, Virginia location.  The Senior Auditor - Consumer, Mortgage & Commercial is responsible for the planning, coordination, and execution of assigned internal audits. This position works closely with senior management to identify and evaluate key business risks and recommend actions to mitigate risks while improving and maturing processes. The Senior Auditor acts as a subject matter expert, builds relationships with business department leaders, and collaborates with Internal Audit staff.  This position may lead a team on less complex audits, complete audits independently or work within a team of Auditors on more complex audits.

PenFed is hiring a Retail Banker to work onsite at our AAFES branch located in Dallas, Texas.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a (Hybrid) Engineer III, Digital Forensics & Incident Response at our Tysons, Virginia; San Antonio, Texas; Irving, Texas or Omaha, Nebraska location.  The purpose of this job is to perform the duties of PenFed ASIC’s DFIR and Forensics team leader.  This position will manage security incidents, investigate security risks and/or incident response operations within the environment, and act in handling and responding to all security incidents  that are detected by PenFed’s enterprise network.  This role combines leadership, technical expertise, and strategic thinking.

PenFed is hiring a Collections Reporting Specialist to work onsite at our San Antonio, Texas service center.  The Collection Analyst Reporting is accountable for the design and delivery of meaningful reporting of data and analytics supporting collections strategic initiatives.  The Collection Analyst Reporting will design and build technical reporting solutions that support and enhance collection unit decision-making, and ensure data is stored, collected, and disseminated throughout the collection unit and PenFed. 

PenFed is hiring a (Hybrid) Senior Financial Risk Mgmt & Accounting Auditor at our Tysons, Virginia location. The Senior Financial Risk Mgmt & Accounting Auditor, is responsible for the planning, coordination, and execution of assigned internal audits. This position works closely with senior management to identify and evaluate key business risks and recommend actions to mitigate risks while improving and maturing processes. The Senior Auditor acts as a subject matter expert, builds relationships with business department leaders, and collaborates with Internal Audit staff.  This position may lead a team on less complex audits, complete audits independently or work within a team of Auditors on more complex audits.

PenFed is hiring a (Hybrid) Enterprise Data Steward at our Tysons, Virginia or San Antonio, Texas location. The primary purpose of this job is to drive adoption of PenFed’s Enterprise Data Governance procedures by working with Business Data Stewards. The position is part of the hub for the organization, with spokes into the various Business Units. This role will enable building Enterprise Business Glossary that is normalized and useful, help build common business data taxonomy, guide business data stewards in building the data quality monitoring projects, track and co-ordinate resolution of enterprise level data quality issues. The position will also help manage the critical data asset and elements repository in alignment with industry standard finance data model.

PenFed is hiring a (Hybrid) Fraud Specialist at our Alexandria, Virginia service center.  The primary responsibility of a Fraud Specialist will be to complete all the necessary forms and paperwork involving fraud claims/notifications and work fraud alerts requiring research.  Duties also include receiving incoming calls from members, fraud victims and internal PenFed employees, and taking action to resolve issues and requests for assistance.

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Fort Buchanan, Puerto Rico branch.  The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness. 

PenFed is hiring a (Hybrid) Campaign Manager, Credit Cards at our Omaha, Nebraska service center.  The primary purpose of this position is to manage and implement product marketing campaigns for various credit card products.  This position must be able to manage multiple deadlines for all elements of marketing campaigns and excel in working with cross-functional teams in a dynamic environment with minimal oversight.  

PenFed is hiring a (Hybrid) Senior Accountant at our Tysons, Virginia location. The primary purpose of this job is to apply comprehensive knowledge of accounting principles, concepts, practices, and standards in performing complex duties related to preparing and analyzing financial information to record transactions, prepare reports, and review and verify accuracy. This position will also work with consultants, auditors, and others to analyze and provide information on operational, reporting, or system impact related to policy changes and new products; contribute to special projects; and may train staff.

PenFed is hiring a (Hybrid) Sr Data Scientist - NPV Modeling at our Tysons, Virginia location. The primary purpose of this job will be to develop, maintain, and enhance Auto or Personal Loan Net Present Value (NPV) calculator using predictive models and analytics solutions that enhance our understanding of lifetime value.  This role will also support the official, first-line loss forecast for Auto portfolio. This role will work closely with both the consumer credit policy team and the credit risk management teams which will use the models to support credit decisioning, pricing, engagement and other business strategies for millions of PenFed members, positively impacting PenFed's financial performance.

PenFed is hiring a (Hybrid) Sr Manager, Decision Management at our Tysons, Virginia location.  The primary purpose of this job is to manage both an internal team and external resources managing PenFed’s Decision Management rules, architecture and design, with a focus on speed of change, and reusability, reliability and transparency of rules and design. This is a highly technical role, and the incumbent will demonstrate expert level rules development and a high competence in design development. This position will collaborate closely with the Consumer Banking Technology Office, Enterprise Data, and Lending Policy and Analytics in managing development and maintenance of Consumer Banking rules in alignment with the credit policy, collections policy and other areas of decisioning, oversee credit data inputs from vendors, and support the decisioning environment.

PenFed is hiring a (Hybrid) Sr Manager, Domain Architect & Process Orchestration at our Tysons, Virginia location.  The primary purpose of this job is to manage both internal and external resources managing PenFed’s Process Intelligence and Orchestration in the decision management space, architecture and design, with a focus on speed of change, and reusability, reliability and transparency in workflow, process, data consumption and management of 3rd party data providers. This is a highly technical role, and the incumbent will demonstrate expert level process orchestration with appropriate intelligent feedback loops to product owners and a high competence in design development. This position will collaborate closely with the Consumer Banking Technology Office, Enterprise Data, and Lending Policy and Analytics in managing development and maintenance of Consumer Banking objectives in alignment with the credit policy, collections policy and other areas of decisioning, oversee credit data inputs from vendors, and support the decisioning environment.

PenFed is hiring a (Hybrid) Program Manager, Data Center Migration at our Tysons, Virginia location.  The primary purpose of the Program Manager, Data Center Migration, is to lead complex data center migration projects. In this critical role, the incumbent will oversee the planning, execution, and successful delivery of large-scale data center migration initiatives, ensuring minimal disruption to business operations and alignment with organizational goals.

PenFed is hiring a (Hybrid) Director, PenFed Home Strategy at our San Antonio, Texas; Irving, Texas or Phoenix, Arizona location. The Director, PenFed Home Strategy serves as the enterprise leader responsible for defining, orchestrating, and optimizing the end-to-end member experience across all PenFed Home journeys - from awareness through purchase, refinance, home equity, realty, and insurance. This leader will oversee multiple strategy owners, each accountable for a specific experience portfolio, ensuring every touchpoint reflects PenFed’s commitment to innovation, simplicity, and member value. By combining the financial strength of PenFed Credit Union with the real estate and insurance capabilities of PenFed Realty and its partners, this role will lead the evolution of a member-first, AI-powered homeownership ecosystem that seamlessly connects products, people, and technology. The Director will partner with senior leaders across Product, Marketing, Operations, IT, Compliance, Legal, and Data to execute the PenFed Home Experience roadmap - driving growth, operational efficiency, and long-term member loyalty.

PenFed is hiring a (Hybrid) Auditor Lead-Consumer, Mortgage & Commercial at our Tysons, Virginia location.  The Auditor Lead-Consumer, Mortgage & Commercial, is responsible for the planning, coordination, and execution of assigned internal audits in the mortgage, consumer banking, and commercial audit portfolio. This position works closely with senior management to identify and evaluate key business risks and recommend actions to mitigate risks while improving and maturing processes. The Auditor Lead acts as a subject matter expert, builds relationships with business department leaders, and provides coaching and mentoring to Internal Audit staff.  This position may complete audits independently or may lead, direct, and review the work of a team of Auditors on complex audits.

PenFed is hiring a (Hybrid) Lead Financial Risk Mgmt & Accounting Auditor at our Tysons, Virginia location. The Lead Financial Risk Mgmt & Accounting Auditor is responsible for the planning, coordination, and execution of assigned internal audits.  This position works closely with senior management to identify and evaluate key business risks and recommend actions to mitigate risks while improving and maturing processes. The Lead Auditor acts as a subject matter expert, builds relationships with business department leaders, and provides coaching and mentoring to Internal Audit staff.  This position may complete audits independently or may lead, direct, and review the work of a team of Auditors on complex audits.