PenFed is hiring a Salesforce Principal Engineer to work onsite at our Tysons, Virginia location. The primary purpose of this job is to provide engineering and solution architecture support for complex system management activities related to system software, hardware, performance, problem determination or resource management requiring communication and coordination with vendors, technicians, clients, and management. The role will provide technical input to management decision-making in the areas of digital banking system for PenFed. Responsibilities include defining tech requirements; performing detailed analysis of various projects and requests; developing designs for projects that have medium to high complexity; formulating procedures; monitoring key performance indicators; and implementing advanced business solutions.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Real Estate Relocation Counselor. The primary purpose of this job is to be responsible for facilitating the overall relocation process with relocating clients who are homeowners in their origin location. This position will provide transferee case management, customer satisfaction and service delivery, supplier coordination, and revenue generation, while supporting BHHS PenFed Realty initiatives for cross selling business.

PenFed is hiring a (Hybrid) Senior Manager, Decision Science at our Tysons, Virginia location. This role leads the NPV modeling function within the Decision Science department. The incumbent will manage a team of data scientists to develop, maintain, and enhance NPV models for consumer banking products, including Auto Loan, Personal Loan, Credit Card, and Deposit. This role is also responsible for building out Customer Life Time Value (CLTV) modeling to drive member profitability. Throughout the model lifecycle, the incumbent will partner with Finance, Product Strategy, Credit Risk, Pricing, and Second Line stakeholders to validate key assumptions, ensure NPV results are updated and reviewed in a timely manner, support strategic business decisions, and maintain rigorous monitoring and reporting of model performance.

PenFed is hiring a Retail Banker to work onsite at our East Windsor, New Jersey branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a (Hybrid) Sr Business Analyst, Business Unit Accounting at our Tysons, Virginia location. The primary purpose of this role is to provide a strong finance, accounting and technology mindset, with the ability to identify gaps, recommend process changes, develop system requirements, and redesign finance and accounting processes. The role will function as a Senior Business Analyst, partnering with Accounting and Finance leadership and other business partners, to ensure business areas are processing activities in an optimal manner, identify opportunities for simplification and efficiency, eliminate duplication of effort, and assess appropriate balance of risk and control. In addition, this position will establish operational objectives, and work plans as well as apply knowledge of many disciplines including business process analysis, performance benchmarking, change management, risk management/control and rationalization techniques all driving towards credit union improvement and delivery of the member experience.

PenFed is hiring a (Hybrid) Staff Accountant at our Tysons, Virginia location. The purpose of this role is to compile, consolidate, and analyze accounting and finance information for production of financial reports and statements under limited supervision. This position is responsible for ensuring that documentation and process flows are complete, current, and accessible. Additionally, this role will perform research and analyses requested by management.

PenFed is hiring a Digital Product Owner, Collections & Servicing to work onsite at our Tysons, Virginia location. The Digital Product Owner, Collections & Servicing leads the evolution of member-facing digital servicing experiences by partnering with business and technology teams to deliver intuitive, effective, and scalable solutions. This role is responsible for shaping the product vision, translating business needs into well-defined user stories and acceptance criteria, and prioritizing the backlog to maximize value for members and the organization. The ideal candidate brings strong digital product management experience, a customer-centered mindset, and the ability to collaborate across internal stakeholders and external partners in an Agile environment. Experience with Salesforce and digital servicing platforms is highly valued.

PenFed is hiring a Consumer Loan Servicing Specialist II to work onsite at our Omaha, Nebraska Service Center. Monitor and manage multiple reconciliation processes for payoffs, payments, invoices, and ancillary products for consumer loans in accordance with internal policies and procedures. Coordinate all operational activities relating to the timely and accurate handling of reconciliation, acting as the primary liaison between accounting, internal stakeholders, and vendors. This role will serve as the in-house technical resource for support and training of staff as applicable to the position.

PenFed is hiring a Salesforce Administrator, Collections & Servicing to work onsite at our San Antonio, Texas Service Center. The Salesforce Administrator Collections & Servicing will be part of a highly diverse team of business and tech-savvy individuals who support operational teams by improving, maintaining, and monitoring the software they use. This role involves ensuring stability, integrity, and efficiency of software applications across various environments that interact with our primary Salesforce platform. A day in the life of a Salesforce Administrator Collections & Servicing might include addressing inquiries from end users related to issues or questions about Salesforce, meeting with stakeholders to define requirements for an upcoming system enhancement, leading user acceptance testing for the next release, or demoing a new feature to end users. An admin will have a strong consumer collections and/or loan servicing background, a thorough understanding of Salesforce, and the collaborative skills necessary to partner with various internal and external teams to configure, monitor, troubleshoot and deliver meaningful change.

PenFed is hiring a Retail Banker to work onsite at our DC VA Medical Center branch located in Washington, DC. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our La Vista, Nebraska Financial Center. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.

PenFed is hiring a Credit Bureau Specialist to work onsite at our Omaha, Nebraska Service Center. The primary purpose of the Credit Bureau Specialist role is to investigate and respond to credit bureau disputes while maintaining compliance and accuracy. The incumbent will ensure compliance and balance with standard credit bureau reporting.

PenFed is hiring a (Hybrid) Sr Manager, Money Movement Product Strategy at our Tysons, Virginia or Omaha, Nebraska location. The primary purpose of this position is to have full end to end responsibilities, including P&L, for PenFed s ATMs and assigned money movement products, including the day-to-day monitoring & servicing, vendor management and internal partner relationships that foster best in class solutions.

PenFed is hiring a Retail Banker to work onsite at our DOE Independence Financial Center located in Washington, DC. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed. This PenFed Financial Center is located within the Department of Energy building located at 1000 Independence Ave SW in Washington, DC. A requirement for this position is the ability to obtain a badge issued by the Department of Energy to have full building access. Although not a PenFed policy/requirement, the Department of Energy s policy, as has been communicated to PenFed, is that non-U.S. citizens are not eligible for badge access at the Department of Energy Building.

PenFed is hiring a Retail Banker to work onsite at our Temple, Texas Financial Center. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a Teller to work onsite at our Mayaguez, Puerto Rico Financial Center. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Director, Compensation at our Tysons, Virginia location. The primary purpose of this role is to lead PenFed s compensation function, including the design, development, implementation, and administration of compensation programs and job architecture. This position oversees job evaluation, job families, career levels, salary structures, and market analysis to support organizational design, internal equity, regulatory compliance, and the attraction, retention, and motivation of a highly skilled workforce.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Branch Manager to work onsite at our Chesterfield, Virginia office. The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies as well as build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff. This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities.

PenFed is hiring a Manager, Loan Support & Servicing to work onsite at our Omaha, Nebraska Service Center. PenFed is seeking a highly experienced Manager of Loan Servicing to lead and optimize our loan servicing operations. This role is responsible for overseeing the end-to-end loan servicing process, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. The ideal candidate has strong leadership skills, deep knowledge of loan servicing practices and credit bureau reporting and disputes practices, and the ability to implement process improvements in a fast-paced environment.

PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The primary purposes of this job are to lead the strategy, governance, design, and continuous development of PenFed s operational knowledge program, public help portal, and AI-enabled support experiences. This role is responsible for ensuring knowledge content, information architecture, and supporting processes enable high-quality service across agent, member, and employee channels, while overseeing adoption, optimization, and business readiness for emerging AI tools agent-assist capabilities.

PenFed is hiring a Retail Banker to work onsite at our Alamo Ranch Financial Center located in San Antonio, Texas. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a (Hybrid) Manager, Servicing & Support Operations at our Omaha, Nebraska or Papillion, Nebraska Service Center. This role leads the day-to-day operations of the Servicing and Support Operations department and its associated service support channels, ensuring efficient execution, high-quality service delivery, and operational effectiveness. The position is responsible for advancing departmental strategy, leading key initiatives, and partnering across business units to support operational priorities and project execution.

PenFed is hiring a (Hybrid) Sr. Lifecycle Marketing Manager at our Omaha, Nebraska Service Center. This role leads lifecycle strategy and program execution to increase member activation, deepen product engagement, and improve retention across PenFed s consumer banking portfolio. The Sr. Lifestyle Marketing Manager works directly with product marketing leads to shape and optimize product-specific lifecycle journeys, partnering across Product, Analytics, and Channel teams to translate member insights into targeted, measurable campaigns that strengthen long-term loyalty.

PenFed is hiring a (Hybrid) Operations Change Delivery Lead at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The Change Delivery Lead role serves as a key enabler of successful project outcomes within Operations, bridging business strategy and technology execution from planning through adoption and benefits realization. Operating as a trusted partner to business owners and IT managers alike, this role brings structure, visibility, and clarity to complex, cross-functional initiatives in a fast-paced financial services environment. The Change Delivery Lead coordinates delivery activities between business units and technology teams, ensuring that both the technical and human sides of change are managed with equal rigor. This role does not manage people, it manages outcomes, relationships, and risk, serving as the connective tissue that keeps projects on track and stakeholders aligned.

PenFed is hiring a (Hybrid) Operations Change Delivery Project Portfolio Manager at our Tysons, Virginia location. The Operations Change Delivery Project Portfolio Manager, is responsible for the successful management of a diverse change portfolio of initiatives supporting organizational strategies at a business unit level. This role is responsible for leading portfolio governance, demand management, prioritization, dependency management, budget management, and benefits realization. This role will build and manage key relationships with project leaders across the organization and coordinate all aspects of work produced and delivered by portfolio delivery teams.

PenFed is hiring a (Hybrid) Sr Analyst, Mortgage QC Underwriting at our Omaha, Nebraska Service Center. The primary purpose of this job is to perform quality control reviews for first trust conventional, VA, FHA and equity real estate loans. This role will evaluate the integrity and quality of the credit, compliance, and collateral aspects of the mortgage loan origination process through pre-funding and post-funding loan reviews designed to verify the accuracy and integrity of the information and loan documentation used to support the lending decision for conventional, VA, FHA, and Equity Line of Credit loans. It will validate adherence to PenFed s policies and procedures and secondary marketing investor guidelines. This role requires expertise in evaluating property valuations, including all types of appraisals, AVMs and property condition inspections, with knowledge of Interagency guidelines and Appraisal Independence Requirements.

PenFed is hiring a Teller to work onsite at our Kingstowne Branch located in Alexandria, Virginia. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Manager, Credit Risk and Policy Analytics at our Tysons, Virginia or Irving, Texas location. The primary focus of this job is to manage credit analysis to drive sustainable growth in consumer credit policy and conduct credit risk monitoring to ensure policy performance. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will conduct hands-on analysis and have people management opportunities. You have a direct influence on strategic goal setting for the broader Consumer Lending Policy and Analytics team and positively impact on PenFed s credit product experience for millions of PenFed members.

PenFed is hiring a Retail Banker to work onsite at our Encino Park branch located in San Antonio, Texas. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a Retail Banker to work onsite at our Pope Airfield Base located in North Carolina. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Fort Shafter, Hawaii branch. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.

PenFed is hiring a (Hybrid) Senior Manager, Consumer Lending at our San Antonio, Texas Service Center. The primary purpose of this job is to manage a large team of Consumer Loan Underwriters, Processors, Consumer Refinance in the Consumer Lending department, ensuring high quality member service, through the establishment and implementation of appropriate policies and procedures as it pertains to Consumer Lending, including Credit Cards, Personal Loans, Direct Auto Loans, and Refinance Auto Loans This involves pipeline and staff management to meet established service level agreements.

PenFed is hiring a (Hybrid) VP Operations Data & Insights at our San Antonio, Texas; Eugene, Oregon; Omaha, Nebraska; Papillion, Nebraska or Tysons, Virginia location. The primary purpose of this job is to lead and transform Operations Data Delivery functions and to ensure value creation across the division through advanced analytics, machine learning (ML), and artificial intelligence (AI). This position will also be responsible for delivering advanced data analytics capabilities and AI/ML solutions to senior Operations leadership and ultimately to our members. The VP of Operations Data & Insights will work with his/her peers to ensure Enterprise Data governance, Data quality, error-free deployment of IT capabilities. This individual will serve as a thought leader in applied analytics, guiding senior Operations leaders in developing high-value AI/ML use cases. This role will also oversee our Voice of the Member (VoM) program, that aggregates member interaction, surveys, and other datapoints to drive predictive analytics and business process optimization in our member-facing channels.

PenFed is hiring a (Hybrid) Procurement Analyst at our Tysons, Virginia location. The Procurement Analyst supports end-to-end procurement activities for a broad range of goods and services across PenFed business units. This role serves as a primary liaison among business owners, suppliers, Legal, Compliance, and other internal stakeholders to support sourcing events, contract review and negotiation, purchase requisition and purchase order workflows, and supplier communications. The Procurement Analyst analyzes supplier proposals and pricing, supports vendor selection and contracting activities, helps maintain compliance with procurement policies and procedures, and contributes to process improvement, reporting, and stakeholder guidance throughout the procurement lifecycle.

PenFed is hiring a Team Lead, Collateral Administration to work onsite at our Omaha, Nebraska Service Center. This role is responsible for overseeing the end-to-end lien placement process for auto loans, ensuring compliance with regulatory requirements, enhancing operational efficiency, and driving a high level of customer satisfaction. This role will guide staff in analyzing complex titling and lien placement issues, monitoring collateral administrator job duties, and resolving member complaints. This role will guide staff in analyzing vehicle title related activities, which includes but is not limited to reviewing policies, reconciliation processes, monitoring processors job duties, and resolving member complaints. The incumbent may perform the duties of the Manager, Collateral Administration, in the manager s absence.

PenFed is hiring a Collateral Administrator to work onsite at our Omaha, Nebraska Service Center. Administer and monitor collateral assets pledged by borrowers to secure loans ensuring accurate documentation, and maintenance of collateral records. Coordinate all operational activities relating to the timely and accurate processing of lien perfections acting as the primary liaison between members, internal stakeholders, and vendors.

PenFed is hiring a (Hybrid) SVP Enterprise Risk Office at our Tysons, Virginia location. This role establishes PenFed Credit Union s enterprise risk strategy and drives the design, implementation, integration and execution of the overarching Enterprise Risk Management framework and risk programs. This position plays a key role in championing a proactive risk-aware culture that balances robust risk governance with agile, resilient, and member-centric growth. Serving as a trusted risk advisor and strategic partner to the executive team and management and Board committees, this position oversees the Enterprise Risk Office to ensure independent, second-line effective challenge across Financial Risk (interest rate, liquidity, and capital), Capital Planning Stress Testing (CPST), Model Risk, Operational Risk, Data Governance, and emerging frontiers like AI. In addition, this leader manages second line engagement to ensure key business activities, technology transformation, and new strategic initiatives align with Board-approved risk appetites.

PenFed is hiring a (Hybrid) Delivery Manager, Member Rewards at our Tysons, Virginia location. The primary purpose of this position is to lead the strategy, delivery, and ongoing management of PenFed s Member Rewards and Loyalty programs. This role is responsible for designing, implementing, and optimizing loyalty capabilities that drive member engagement, retention, and lifetime value, aligned with PenFed s growth strategy. The Member Rewards Manager will partner closely with Marketing, Product, Finance, Technology, and external vendors to deliver scalable, compliant, and measurable loyalty solutions, with a strong preference for experience leveraging Salesforce Loyalty Management or similar enterprise loyalty platforms.

PenFed is hiring a (Hybrid) Sr. Manager, Product Technology at our Tysons, Virginia location. The primary purpose of this position is to lead Mortgage Technology team(s) in the development, delivery and support of innovative technical and business solutions and practices that advance PenFed strategic initiatives and objectives. This includes Home Loans division objectives and standards aligned with PenFed strategy. The manager will promote the engagement and professional development of employees within assigned responsibility areas. The primary purpose of this job entails running a team that implements programs and independently overseeing complex projects that comprise of multiple systems with significant impact across multiple business lines.

PenFed is hiring a (Hybrid) Enterprise Security Architect at our Tysons, Virginia location. The Enterprise IT Security Architect is a senior security architecture partner to the First Line IT organization. This role ensures security requirements are effectively translated into practical, scalable designs and operating practices that support business outcomes while meeting enterprise risk and compliance obligations. The architect serves as the critical bridge between First Line IT and Second Line Cyber Security, ensuring second-line control requirements are clearly understood, appropriately interpreted, and consistently incorporated into first line managed platforms, solutions, and delivery practices.

PenFed is hiring a Customer Service Representative to work onsite at our Papillion, Nebraska or Omaha, Nebraska Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring. The expected start date for this position is July 20th, 2026.

PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Part-Time Real Estate Referral Counselor. The primary purpose of this job is to serve as the critical link between real estate customers, various mortgage partners, and elite real estate agents. This role s mission is to manage a diverse pipeline of real estate leads from various sources, as well as handling a high volume of inbound and outbound calls. The incumbent will transform inquiries into successful real estate placements through active listening, product knowledge, and empathy.

PenFed is hiring a Teller to work onsite at our Harker Heights, Texas branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a Teller to work onsite at our Pentagon Branch located in Alexandria, Virginia. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience. This PenFed Financial Center is located within the Pentagon, located at Pentagon, Concourse Level, Arlington, VA 20301. A requirement for this position is the ability to obtain a badge issued by the Department of War to have full building access. Although not a PenFed policy/requirement, the Department of War s policy, as has been communicated to PenFed, is that non-U.S. citizens and/or non-permanent residents are not eligible for badge access at the Pentagon building.

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Branch Manager to work onsite in our Fairfax County offices. The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies as well as build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff. This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities.

PenFed is hiring a (Hybrid) AVP Credit Card Portfolio Management at our Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska or San Antonio, Texas location. The primary purpose of this role is to design and implement the cardholder lifecycle experience and engagement across all credit card products. The position will drive growth and strategic innovation within PenFed s cardholder experience by planning and executing effective balance and spend stimulation strategies. The role will collaborate with Credit Policy and Risk teams, Marketing, Technology, Card Operations and Servicing, and other partners to ensure the member s experience aligns with the overall product strategy. This position will maintain strong relationships across consumer bank product divisions to drive success of the high growth consumer business. Primary KPIs include overall portfolio balances, card spend volume, retention, and other engagement metrics.

PenFed is hiring a (Hybrid) AVP Credit Card Acquisitions at our Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska or San Antonio, Texas location. The incumbent of this role will be accountable for driving new credit card acquisitions across all channels, including Direct Mail, Digital, Financial and Contact Centers, and Partnerships. The role owns the acquisition strategy and delivery against ambitious growth targets, ensuring disciplined economics and scalable execution. The role collaborates closely with Credit Policy, Marketing, BI/Analytics teams and other partners including underwriting, finance, channel leadership, and technology to optimize acquisition and targeting strategies, improve conversion and drive sustained portfolio growth. This position will maintain strong relationships across consumer bank products, Compliance, Legal, IT, Fraud, and Card Operations to drive success of the high growth consumer business. Primary KPIs include new card acquisitions, channel-level conversion rates, CPA, and overall acquisition economics.

PenFed is hiring a (Hybrid) Sr Director, Consumer Credit Card Strategy at our Tysons, Virginia location. The primary purpose of this role is to own the end-to-end development and implementation of credit strategy/policy and conduct credit risk monitoring & analytics for Credit Card and Deposits Overdraft products. This position will contribute to setting up strategic goal / credit agenda and managing a team of managers & analysts. This position plays a critical role in enhancing credit risk strategy and management ecosystem to enable sustainable and resilient Credit Card business growth, including achieving business goal within risk appetite, optimizing targeting & acquisition credit strategy, mitigate credit abuse and portfolio risk, enhance lending program economics, and support member retention / engagement. The incumbent will partner closely with Consumer Lending product team and other key stakeholders across Consumer Banking and Enterprise teams. The ideal candidate will have a deep understanding of the inherent risk and performance drivers of Credit Card / Overdraft business as well as direct experience in developing credit policy/strategy. The candidate is expected to exhibit sound judgment in decision making and be an inclusive and collaborative partner.

PenFed is hiring a (Hybrid) Sr Director Pricing & Product Analytics at our Tysons, Virginia; Dallas, Texas or San Antonio, Texas location. PenFed is seeking a Senior Director of Pricing & Product Analytics to drive pricing strategy, product performance insights, and portfolio optimization across the Auto Lending and Unsecured Lending businesses (including Personal Loans, Student Loans, and Overdraft Lines of Credit). The incumbent will be responsible for leading pricing and product analytics, developing data-driven recommendations, and providing executive-ready insights that influence business strategy. The role requires deep expertise in consumer lending economics, pricing optimization tools, and analytical storytelling to support sustainable growth, risk-adjusted returns, and competitive positioning. The ideal candidate has proven experience partnering with Product, Risk, Decision Science, and Finance teams, while leading a small team of analysts in delivering high-quality insights and reporting.

PenFed is hiring a (Hybrid) Leads Management Analyst at our San Antonio, Texas or Phoenix, Arizona location. The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and optimizing a mortgage lead workflow through Velocify that integrates with key platforms to ensure that leads are distributed, dispositioned, and prioritized accordingly. The role will support department work with operational teams and assist in providing requirements, prioritizing efforts, and project delivery. This individual will also work closely in department management to develop metrics, create reports, optimize lead campaigns, and provide necessary tools to the loan officers to maximize performance.

PenFed is hiring a (Hybrid) Director, Enterprise Data Governance to lead second line of defense data governance and oversight activities at our Tysons, Virginia location. This leader will report to the AVP of Enterprise Risk Management, responsible for enhancing and monitoring enterprise data governance policies and standards, ensuring data risk is effectively managed across the firm and collaborating closely with the Chief Data & Analytics Office and business units to improve PenFed s data maturity. This individual will play a key role in performing independent review of first line risk and control assessment of PenFed s data management activities. The position will support the Enterprise Risk Management Committee proceedings and create reports and recommendations for PenFed Board of Directors consumption, as well as all regulatory requests.

PenFed is hiring a (Hybrid) Sr Data Scientist, NPV Modeling at our Tysons, Virginia location. The primary purpose of this job is to develop, maintain and enhance Auto, Personal Loan and Credit Card NPV calculator used to support credit decisioning, pricing, engagement and other business strategies. In addition, this role supports the first line's independent challenge of official loss forecast for consumer lending portfolios.

PenFed is hiring a (Remote) Jack Henry Sr. System Administrator, Commercial Real Estate. The primary purpose of this job is to perform configurations, maintenance, and implement specific tasks on applications supporting PenFed Commercial Real Estate (CRE) applications. Responsibilities include, but are not limited to, systems analysis, solution design, standards-based implementation, systems/data integration support, system configuration, and technical support. As a Senior CRE System Administrator this role requires ability to interact with business and other IT stakeholders, assess vendor/application capabilities, recommend efficient solutions, be responsible for delivery, and release management. This position requires in-depth knowledge of Jack Henry eco system of products (including but not limited to LoanVantage, Synergy, Cognos, and Silverlake), knowledge of ARGUS, Costar, CRE origination workflows, and the job functions of all operational roles that participate in that workflow. Knowledge of RealInsight is a plus but not required. Additional functions of role include oversight of data integrity reporting, management of initiatives to improve CRE Technology landscape, participation in projects to provide support from a system functionality and efficiency perspective, and general system support and analysis.

PenFed is hiring a Teller to work onsite at our Woodbridge, Virginia branch. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of enterprise observability and monitoring capabilities. This role is primarily focused on observability, leveraging Dynatrace and LogicMonitor to provide deep visibility into application performance, infrastructure health, and critical business services. This role also supports DevOps and platform enablement efforts by integrating observability into CI/CD pipelines, release processes, and operational workflows.

PenFed is hiring a (Hybrid) Senior AI Program Analyst at our Tysons, Virginia or San Antonio, Texas location. The Senior AI Program Analyst supports the scaling of the enterprise Responsible AI program by reviewing governance frameworks, policies, procedures, and the AI portfolio and completing analysis to support repeatable, inspectable, and defensible operational execution. This role focuses on policy support, testing and monitoring assurance, AI intake and inventory operations, and governance enablement. The Analyst does not design or build AI models, nor do they independently approve risk outcomes. Instead, they support analysis of the AI portfolio as it pertains to Responsible AI policies and standards.

PenFed is hiring a Teller to work onsite at our Alamo Ranch branch located in San Antonio, Texas. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

PenFed is hiring a (Hybrid) Enterprise Data Steward at our Tysons, Virginia or San Antonio, Texas location. The primary purpose of this job is to drive adoption of PenFed s Enterprise Data Governance procedures by working with Business Data Stewards. The position is part of the hub for the organization, with spokes into the various Business Units. This role will enable building Enterprise Business Glossary that is normalized and useful, help build common business data taxonomy, guide business data stewards in building the data quality monitoring projects, track and co-ordinate resolution of enterprise level data quality issues. The position will also help mature the data management program including management of the critical data asset and elements repository in alignment with the industry standard Financial Industry Business Data Model.

PenFed is hiring a (Hybrid) CBGC Senior Control Testing Analyst at our Tysons, Virginia; San Antonio, Texas or Omaha, Nebraska location. The primary purpose of this Consumer Banking Governance and Controls (CBGC) Sr. Control Testing Analyst role is responsible for planning and executing independent testing of internal controls to evaluate design and operating effectiveness and support a strong internal control environment. This role develops test procedures, performs evidence-based testing (e.g., inspection and reperformance), documents clear workpapers that withstand audit/exam scrutiny, and communicates results and remediation recommendations to control owners and stakeholders. The Sr. Control Testing Analyst partners closely with business units, Compliance, Enterprise Risk Management (ERM), and Internal Audit to drive consistent methodology, timely reporting, and sustainable risk reduction.

PenFed is hiring a (Hybrid) Card Dispute Specialist at our Omaha, Nebraska location. The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks. They must also be proficient with working in PenFed s case management CRM (Salesforce) and Fiserv s First Disputes, EASE and STAR Station exception case management applications. The incumbent will maintain a daily card transaction dispute case log while performing other duties as assigned. Other duties will include but are not limited to getting a second opinion on complex and/or high dollar dispute cases, provide coverage for coworkers who are out of the office as well as assisting with card dispute case inquiries and escalations.

PenFed is hiring a (Hybrid) AVP, Mortgage Servicing Operations at our Irving, Texas service center. The primary purpose of this role is to provide day‑to‑day operational leadership and execution support across assigned Mortgage Servicing functions. The Assistant Vice President (AVP) is responsible for ensuring operational effectiveness, regulatory compliance, risk discipline, and service quality within a defined functional scope, while executing strategies established by VP and SVP leadership. The role partners closely with senior leadership, Business Controls, Compliance, Finance, and Technology teams to execute strategy, maintain audit and examination readiness, and drive continuous improvement. This position manages teams, implements standardized processes, monitors performance metrics, and supports required controls in accordance with federal, state, investor, and GSE requirements. Decision-making authority is exercised within established governance frameworks, approved policies, and defined escalation protocols; final strategic, financial, and risk decisions are retained by VP/SVP leadership.

PenFed is hiring a (Hybrid) Manager, Business Unit Accounting at our Tysons, Virginia location. The primary purpose of this job is to assist in overseeing the accounting activities for various Business Units at Pentagon Federal Credit Union (PenFed) and its affiliates. The accounting role consists of developing new procedures to enhance the efficiency of processes and ensuring compliance with all related regulations, policies, and procedures. This position will manage the day-to-day tasks of these critical accounting functions. Additionally, this position will be a key contact within internal and external auditors and examiners.

PenFed is hiring a (Remote) Engineer III, Hogan Applications. The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.

PenFed is hiring a (Hybrid) Sr Manager, Consumer Lending Policy & Analytics at our Tysons, Virginia location. The primary purpose of this job is to own end-to-end development and implementation of credit policy in Consumer Lending products space and conduct credit risk monitoring and analytics. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will manage analysts and managers to achieve team s strategic goals and contribute to setting up strategic goals and agenda for Consumer Lending Policy and Analytics team.

PenFed is hiring a Retail Banker to work onsite at our Kingstowne branch located in Alexandria, Virginia. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.

PenFed is hiring a Customer Service Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring. The expected start date for this position is July 20th, 2026.