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Retail Banker
PenFed is hiring a Retail Banker to work onsite at our Fort Shafter, Hawaii Financial Center. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.
Engineer II, IT Service Delivery
PenFed is hiring a (Hybrid) Engineer II, IT Service Delivery at our Tysons, Virginia location. The primary purpose of this position is to design, build, secure, deploy, and support enterprise Salesforce solutions with a strong emphasis on Agentforce, AI-enabled service experiences, automation, integration, and operational reliability. The role serves as a senior technical contributor for PenFed Salesforce applications, and ITSM capabilities, Agentforce digital assistants, and agentic workflows that improve employee and member service outcomes.
The Engineer II applies deep Salesforce engineering expertise across Apex, Lightning Web Components, Flow, Service Cloud, Experience Cloud, Financial Services Cloud, integrations, data, and CI/CD, while also leading the design and governance of AI agents, prompt and action frameworks, knowledge grounding, observability, testing, and compliance controls. This position partners with business, architecture, InfoSec, compliance, operations, and vendor teams to deliver secure, auditable, production-ready solutions.
Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Part-Time Real Estate Referral Counselor. The primary purpose of this job is to serve as the critical link between real estate customers, various mortgage partners, and elite real estate agents. This role’s mission is to manage a diverse pipeline of real estate leads from various sources, as well as handling a high volume of inbound and outbound calls. The incumbent will transform inquiries into successful real estate placements through active listening, product knowledge, and empathy.
Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is seeking a (Hybrid) Real Estate Video Marketing Specialist based within a commutable distance to our Niceville or Santa Rosa Beach, Florida offices. The primary purpose of this job is to be a multi-disciplinary marketer - moving fluidly between developing strategy, video storytelling/multimedia content creation, and execution to support our company and our customers (Real Estate Agents).
The ideal candidate is a video-first creator capable of planning, filming, and editing engaging short and long-form video content to support our company and real estate agents. While video production is the core focus of this position, the specialist will also support digital graphic design, social media scheduling, and internal brand communications as secondary responsibilities.
AI Product Manager
Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring an AI Product Manager. This fully remote opportunity is open to candidates located anywhere in the United States. The AI Product Manager owns the design, delivery, and adoption of PFR IT's AI agent products, beginning with the AI Personal Assistant (AIPA) program and expanding to the broader AI portfolio as it matures. This is a hands-on product role: the incumbent defines the problem, builds working prototypes, and ships production agents on the Gemini Enterprise Agent Platform alongside AI developers rather than handing specifications across a wall. The position is accountable for agent quality in production, including the evaluation sets that define acceptable performance, the automated pipeline that tests and releases changes, the escalation paths for when an agent is wrong, the consumption cost of the agents in service, and the measurable adoption of these tools by agents, sales managers, and administrative staff across the brokerage.
Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Real Estate Branch Manager to work onsite at our Fairfax, Virginia office. The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies as well as build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff. This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities.
Senior Manager, PenFed Home Strategy
PenFed is hiring a (Hybrid) Senior Manager, PenFed Home Strategy at our San Antonio, Texas or Phoenix, Arizona location. The primary purpose of this position is to own, build, monitor, and continuously evolve PenFed Home’s mortgage digital storefront and web page experience across penfed.org. This role will serve as the business product owner for mortgage web pages supporting purchase, refinance, home equity, home buying, tools/resources, and campaign landing experiences. By combining the financial strength of PenFed Credit Union with the real estate expertise of PenFed Realty, we are reimagining the home buying experience to deliver unique, member-focused advantages grounded in our credit union values. The Sr. Manager will translate mortgage business goals, member needs, sales feedback, marketing priorities, analytics insights, and compliance requirements into clear page strategies, content requirements, component needs, launch plans, and optimization roadmaps. This individual will work with Sales, Marketing, Product, IT, Data & Analytics, Legal, Compliance, PenFed Realty, and external agencies to deliver high-quality digital experiences from concept through launch and ongoing performance improvement. The ideal candidate is a strategic builder and cross-functional leader who thrives at the intersection of innovation, collaboration, and execution.
PenFed is hiring a (Hybrid) Risk Analyst, Enterprise Risk Management & Internal Controls at our Tysons, Virginia location. The primary purpose of this job is to support PenFed’s Enterprise Risk Management (ERM) function in supporting the maintenance and execution of the ERM framework.
Teller
PenFed is hiring a Teller to work onsite at our Harker Heights, Texas Financial Center. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.
Sr Manager Personal Loan Strategy
PenFed is hiring a (Hybrid) Sr Manager Personal Loan Strategy at our Tysons, Virginia location. We are seeking a Senior Manager of Personal Loan Strategy to drive the growth, expansion, and strategic planning of our Personal Loan business. This role will be responsible for developing and executing strategies to expand market presence, optimize portfolio performance, and identify new opportunities for growth. The ideal candidate will have deep expertise in consumer lending, a strong analytical mindset, and experience leading strategic initiatives in a fast-paced environment.
PenFed is hiring a (Hybrid) Director, Information Security Governance, Risk, and Compliance (GRC) at our Tysons, Virginia location. The primary purpose of this role is to operationalize and execute the enterprise Information Security Governance, Risk, and Compliance (GRC) strategy established by the VP, Information Security Risk and Governance. The Director translates strategic direction into priorities, work plans, team guidance, and hands-on risk and compliance activities to ensure high-quality, timely outcomes. This role serves as the primary Information Security point of contact for NCUA examinations and audits; coordinates work across Information Security, Technology, Enterprise Risk, Internal Audit, Legal, and business teams; and is accountable for the quality and timely completion of Document Request List (DRL) responses, findings, exceptions, risk assessments, control activities, and remediation commitments. The Director balances leadership with direct operational involvement to strengthen the organization’s security posture and enable consistent, risk-based decision-making.
Home Retention Specialist I
PenFed is hiring a (Hybrid) Home Retention Specialist I at our San Antonio, Texas or Irving, Texas Service Center. The Home Retention Specialist will be responsible for daily mortgage collection efforts. Specialists will communicate with members in pursuit of delinquency alternatives. While ensuring the highest level of customer service, duties will include; maintaining regular account follow-ups for both hardship resolutions and/or payments of outstanding mortgage balances.
Retail Banker
PenFed is hiring a Retail Banker to work onsite at our Kingstowne Financial Center located in Alexandria, Virginia. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.
Senior Accountant
PenFed is hiring a (Hybrid) Senior Accountant at our Tysons, Virginia location. The primary purpose of this job is to apply comprehensive knowledge of accounting principles, concepts, practices, and standards in performing complex duties related to preparing and analyzing financial information to record transactions, prepare reports, and review and verify accuracy. This position will also work with consultants, auditors, and others to analyze and provide information on operational, reporting, or system impact related to policy changes and new products; contribute to special projects; and may train staff.
VP, Intelligent Banking Platform
PenFed is hiring a (Hybrid) VP, Intelligent Banking Platform at our Tysons, Virginia location. The primary purpose of this position is to own the architecture, engineering, and continuous delivery of PenFed’s first-party member digital banking platform, serving approximately three million members across web and native mobile.
The credit union builds and operates its own member experience and orchestration layers rather than relying solely on a packaged digital banking front end. The platform is supported by enterprise CRM, data, AI, analytics, and integration capabilities, and connects to the credit union's core banking and product systems of record. This role is accountable for the member-facing platform layers and their integrations; operational ownership of the underlying systems of record resides with designated enterprise technology and business owners, and the credit union retains institutional responsibility for the oversight of all third-party and vendor-provided services.
This role owns the platform and architecture behind a member experience aims to be predictive, insightful, and anticipatory — conversational and agent-enabled where those modalities genuinely serve the member, and deliberately not where they do not. The incumbent is accountable for the capability model, information model, and integration contracts that govern how that platform evolves, and for the engineering organization that builds and operates it, working in alignment with enterprise technology, security, data, risk, and compliance standards.
Sr Manager Decision Management
PenFed is hiring a (Hybrid) Sr Manager Decision Management at our Tysons, Virginia location. The primary purpose of this job is to manage both an internal team and external resources managing PenFed’s Decision Management rules, architecture and design, with a focus on speed of change, and reusability, reliability and transparency of rules and design. This is a highly technical role, and the incumbent will demonstrate expert level rules development and a high competence in design development. This position will collaborate closely with the Consumer Banking Technology Office, Enterprise Data, and Lending Policy and Analytics in managing development and maintenance of Consumer Banking rules in alignment with the credit policy, collections policy and other areas of decisioning, oversee credit data inputs from vendors, and support the decisioning environment.
Consumer Loan Servicing Specialist II
PenFed is hiring a Consumer Loan Servicing Specialist II to work onsite at our Omaha, Nebraska Service Center. Monitor and manage multiple reconciliation processes for payoffs, payments, invoices, and ancillary products for consumer loans in accordance with internal policies and procedures. Coordinate all operational activities relating to the timely and accurate handling of reconciliation, acting as the primary liaison between accounting, internal stakeholders, and vendors. This role will serve as the in-house technical resource for support and training of staff as applicable to the position.
Retail Banker
PenFed is hiring a Retail Banker to work onsite at our Harker Heights, Texas Financial Center. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.
Manager Collections Recovery
PenFed is hiring a Manager Collections Recovery to work onsite at our San Antonio, Texas Service Center. The primary purpose of this role will be to drive the strategy of the unit and ensure corporate strategic initiatives are supported, and that processes are aligned with division targets in an efficient and effective manner. The role will also provide oversight and management of entire consumer charge-off portfolio including debt sales, 3rd party assignment of charged off loans and in-house charge-off recovery activity. The incumbent will oversee the day-to-day operational process of the recovery unit within Collections.
Teller
PenFed is hiring a Teller to work onsite at our San Patricio, Puerto Rico Financial Center. The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties. This position can also assist in the training of other branch employees. This position will play a vital role in delivering Best in Class Member Experience. The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.
Retail Banker
PenFed is hiring a Retail Banker to work onsite at our Honolulu, Hawaii branch. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.
Retail Banker
PenFed is hiring a Retail Banker to work onsite at our Cibolo, Texas Financial Center. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.
Director, Compensation
PenFed is hiring a (Hybrid) Director, Compensation at our Tysons, Virginia location. The primary purpose of this role is to lead PenFed’s compensation function, including the design, development, implementation, and administration of compensation programs and job architecture. This position oversees job evaluation, job families, career levels, salary structures, and market analysis to support organizational design, internal equity, regulatory compliance, and the attraction, retention, and motivation of a highly skilled workforce.
PenFed is hiring a (Hybrid) Director, Dealer Partner Product Strategy at our Tysons, Virginia or Irving, Texas Service Center location. The Director of Dealer Partner Product Strategy is a senior leadership role within the Consumer Lending Division, responsible for setting the strategic direction, driving financial performance, and advancing the growth of PenFed’s Auto Dealer Lending portfolio. This position owns the go-to-market strategy for all dealer-based auto lending channels and is accountable for delivering profitable growth, maintaining portfolio health, and enhancing the member experience across the full lending lifecycle.
As the business owner for Auto Dealer Lending, the Director partners closely with Technology, Operations, Risk, Finance, and Marketing to develop and execute strategies that balance growth, risk, and service excellence. This role also serves as the primary liaison to executive leadership, representing the Auto Lending business in strategic forums and cross-functional initiatives. The ideal candidate brings strong analytical rigor, product and financial acumen, leadership capability, and enterprise influence.
Card Dispute Specialist
PenFed is hiring a (Hybrid) Card Dispute Specialist at our Omaha, Nebraska Service Center. The incumbent must be proficient with the efficient review and accurate processing of credit, debit and ATM card transaction disputes and pre-arbitration chargebacks. They must also be proficient with working in PenFed’s case management CRM (Salesforce) and Fiserv’s First Disputes, EASE and STAR Station exception case management applications. The incumbent will maintain a daily card transaction dispute case log while performing other duties as assigned. Other duties will include but are not limited to getting a second opinion on complex and/or high dollar dispute cases, provide coverage for coworkers who are out of the office as well as assisting with card dispute case inquiries and escalations.
Early Stage Collections Representative
PenFed is hiring a Collections Representative to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to collect obligations owed to the credit union from past due members by contacting and counseling them about their delinquent and otherwise defaulted obligations, securing payment(s), payment arrangement(s) and maintaining related written and digital records while following all related policies, procedures and regulations.
Start Date: 10/26/2026
Customer Service Representative
PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member’s financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.
The expected start date for this position is October 12th, 2026.
Operations Change Delivery Lead
PenFed is hiring a (Hybrid) Operations Change Delivery Lead at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location. The Change Delivery Lead role serves as a key enabler of successful project outcomes within Operations, bridging business strategy and technology execution from planning through adoption and benefits realization. Operating as a trusted partner to business owners and IT managers alike, this role brings structure, visibility, and clarity to complex, cross-functional initiatives in a fast-paced financial services environment.
The Change Delivery Lead coordinates delivery activities between business units and technology teams, ensuring that both the technical and human sides of change are managed with equal rigor. This role does not manage people, it manages outcomes, relationships, and risk, serving as the connective tissue that keeps projects on track and stakeholders aligned.
Vendor & Consultant Relationship Specialist
PenFed is hiring a Vendor & Consultant Relationship Specialist at our San Antonio, Texas Service Center. The primary purpose of the Vendor Relationship Specialist is to serve as the primary liaison between internal lending teams, enterprise vendor management, risk, compliance, and external partners. This role focuses on execution, performance monitoring, issue resolution, and continuous improvement across vendor-supported operational capabilities. Under guidance from the Management team, this role ensures vendors deliver contracted services effectively, compliantly, and in alignment with operational goals, regulatory requirements, and member experience standards.
Campaign Manager, Credit Cards
PenFed is hiring a (Hybrid) Campaign Manager at our Omaha, Nebraska Service Center. The primary purpose of the Campaign Manager will be to drive strategy, development and execution of marketing initiatives to support product verticals and the overall PenFed brand. The Campaign Manager will be responsible for delivering against a range of KPIs to drive awareness, consideration, and volume. In addition, they help drive the creativity, innovation and efficiency of marketing initiatives to ensure business goals are achieved. They will often lead cross-functional teams to ensure marketing initiatives align with PenFed brand and meet the business objectives.
Expense Analyst, FP&A
PenFed is hiring a (Hybrid) Expense Analyst, FP&A at our Tysons, Virginia location. The Expense Analyst will act as an advisor to management across PenFed, providing guidance and influence to align departmental spending with PenFed’s strategic goals. This role requires partnering with management to provide high-impact analysis that translates expense trends into executive-level narratives that drive bottom-line improvements, enhancing the value we provide our members. The Expense Analyst is a self-starter who is not only analytically strong but a confident communicator capable of transforming complex data into actionable business insights for senior leadership.
Principal Data Scientist
PenFed is hiring a (Hybrid) Principal Data Scientist at our Tysons, Virginia location. The primary purpose of this job is to lead the development of the next generation Credit Card origination model and the account management behavior score model. The incumbent will lead modeling innovation, and coordinate with business partners to align modeling solutions with organizational objectives.
PenFed is hiring a (Hybrid) Manager, Servicing & Support Operations at our Omaha, Nebraska or Papillion, Nebraska Service Center. This role leads the day-to-day operations of the Servicing and Support Operations department and its associated service support channels, ensuring efficient execution, high-quality service delivery, and operational effectiveness. The position is responsible for advancing departmental strategy, leading key initiatives, and partnering across business units to support operational priorities and project execution.
Associate Integrations Engineer
PenFed is hiring a (Onsite) Associate Engineer IT to work onsite at our San Patricio Office Center located in Guaynabo, Puerto Rico. The primary purpose of this job is to provide basic technical and functional support, maintenance, administration, documentation, and integration development using MuleSoft under direct supervision for PenFed's various enterprise, core, member-facing, and employee-facing applications. This includes designing, developing, and maintaining APIs and integrations that connect PenFed's systems and enable seamless data flow across the organization.
Learning Experience Partner
PenFed is hiring a (Hybrid) Learning Experience Partner at our Tysons, Virginia location. The primary purpose of this role is to design and develop engaging, highly impactful learning solutions that align with adult learning principles and instructional design methodologies. This individual collaborates effectively with stakeholders and subject matter experts to assess training needs, translate complex information into clear and concise learning objectives, and design effective learning assets. This role also requires strong project management and communication skills to support learning initiatives.
PenFed is hiring a (Hybrid) Staff Accountant, Consumer Accounting at our Tysons, Virginia location. The purpose of this role is to compile, consolidate, and analyze accounting and finance information for production of financial reports and statements under limited supervision. This position is responsible for ensuring that documentation and process flows are complete, current, and accessible. Additionally, this role will perform research and analyses requested by management.
Sr Director, Consumer Digital Originations Platforms
PenFed is hiring a (Hybrid) Sr Director, Consumer Digital Originations Platforms at our Tysons, Virginia location. The primary purpose of this position is to lead the execution, delivery, and continuous improvement of digital origination and decisioning platforms across Consumer Banking. This role drives the development, configuration, and operation of platforms supporting consumer lending and deposit products, ensuring scalable, high-performing, and resilient systems. The position partners closely with Product, Risk, Operations, Technology, and external vendors to translate business requirements into effective platform capabilities, maintain high delivery quality, and enable efficient, data-driven decisioning across the end-to-end origination lifecycle.
Retail Banker
PenFed is hiring a Retail Banker to work onsite at our AAFES Financial Center located in Dallas, Texas. The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.
Voice of Customer Program & Analytics Manager
PenFed is hiring a (Hybrid) Manager, Voice of the Member Insights at our San Antonio, Texas; Omaha, Nebraska; Eugene, Oregon or Tysons, Virginia location. The primary purpose of this position is to administer PenFed’s Voice of the Member (VOM) program, which aggregates member feedback across several channels and incorporates emerging feedback into comprehensive, actionable insights that are consumable by C-suite and senior leaders, as well as Product Management and Member Service teams. As part of VOM, this position will also support PenFed’s Member Survey and Member Relationship Management programs.
Observability Engineer II
PenFed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of enterprise observability and monitoring capabilities. This role is primarily focused on observability, leveraging Dynatrace and LogicMonitor to provide deep visibility into application performance, infrastructure health, and critical business services. This role also supports DevOps and platform enablement efforts by integrating observability into CI/CD pipelines, release processes, and operational workflows.
Assistant Manager, Financial Center
PenFed is hiring an Assistant Manager, Financial Center to work onsite at our Honolulu, Hawaii Financial Center. The primary purpose of this job is to support the leadership management of the Financial Center Manager. The incumbent will provide teammate oversight through both coaching and the development of teammates. In addition, this position will provide co-leadership in achieving the Financial Center goals around sales productivity, member experience, and operational soundness.
VP, Deposit Products
PenFed is hiring a VP, Deposit Products to work onsite at our Tysons, Virginia location. This role is responsible for leading and managing PenFed’s deposit products, services, and growth strategies. This role oversees the development, implementation, and optimization of deposit-related offerings, including checking, savings, money market, and certificate of deposit accounts, ensuring they align with PenFed’s strategic goals, member needs, and industry trends. The incumbent works closely with marketing, product development, technology, vendors and member services teams to design and promote competitive, member-focused solutions, while also ensuring regulatory compliance and risk management. Additionally, this role involves analyzing market data, monitoring competitor offerings, and assisting with implementing digital first strategies to enhance member acquisition and retention while reducing related operating expenses. The incumbent is expected to drive both growth and profitability in the deposit portfolio, using innovative approaches to increase deposit balances while fostering a high-performance, member-centric culture within the department. This position will place an emphasis on coordinating balance sheet planning, product pricing, marketing strategy, new product/feature development, performance assessment and financial analysis.
This role will also be responsible for analyzing technology and trends which could improve the digital acquisition and self-service experiences for PenFed’s deposit members. This position will work collaboratively with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and Services groups to deliver an industry leading experience that meets members’ needs and drives profitability via risk mitigation and digital experience improvements.
Engineer III, Hogan Applications
PenFed is hiring a (Remote) Engineer III, Hogan Applications. The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.
Engineer I, IT - Salesforce DevOps
PenFed is hiring a (Hybrid) Engineer I, IT Salesforce DevOps at our Tysons, Virginia location. The primary purpose of this job is to support Salesforce release management, CI/CD automation, and platform observability. This role focuses on production deployments, environment migrations, deployment automation, and enabling Salesforce development teams through standardized DevOps practices. The role also supports enterprise automation initiatives, including Java and MuleSoft applications, and works closely with onshore and offshore development teams to deliver reliable, scalable, and compliant releases.
Enterprise Security Architect
PenFed is hiring a (Hybrid) Enterprise Security Architect at our Tysons, Virginia location. The Enterprise IT Security Architect is a senior security architecture partner to the First Line IT organization. This role ensures security requirements are effectively translated into practical, scalable designs and operating practices that support business outcomes while meeting enterprise risk and compliance obligations.
The architect serves as the critical bridge between First Line IT and Second Line Cyber Security, ensuring second-line control requirements are clearly understood, appropriately interpreted, and consistently incorporated into first line–managed platforms, solutions, and delivery practices.
PenFed is hiring a (Hybrid) Senior FP&A, Home Lending & CRE Manager at our Tysons, Virginia location. The Senior FP&A – Home Lending & CRE Manager plays a key role in PenFed’s Financial Planning & Analysis (FP&A) Team providing strategic financial leadership and decision support to the Home Lending/Commercial business as well as PenFed executive team. This role requires a strategic consulting mindset and the ability to lead complex analyses, develop and evaluate business cases, and guide high-impact initiatives across the company. The incumbent partners closely with business leaders to own the outcomes of core FP&A processes, including forecasting, budgeting, expense management, and long-range planning. Operating as a trusted advisor to senior business leaders, the Senior Manager translates strategy into financial outcomes, ensures analytical rigor across planning activities, and enhances the quality, clarity, and impact of financial insights delivered to executives.
CRM/CX Analyst
PenFed is hiring a (Hybrid) Leads Management Analyst at our San Antonio, Texas or Phoenix, Arizona location. The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and optimizing a mortgage lead workflow through Velocify that integrates with key platforms to ensure that leads are distributed, dispositioned, and prioritized accordingly. The role will support department work with operational teams and assist in providing requirements, prioritizing efforts, and project delivery. This individual will also work closely in department management to develop metrics, create reports, optimize lead campaigns, and provide necessary tools to the loan officers to maximize performance.
Sr Data Science Manager
PenFed is hiring a (Hybrid) Sr Data Science Manager, NPV Modeling at our Tysons, Virginia location. This role leads the NPV modeling function within the Decision Science department. The incumbent will manage a team of data scientists to develop, maintain, and enhance NPV models for consumer banking products, including Auto Loan, Personal Loan, Credit Card, and Deposit. This role is also responsible for building out Customer Life Time Value (CLTV) modeling to drive member profitability. Throughout the model lifecycle, the incumbent will partner with Finance, Product Strategy, Credit Risk, Pricing, and Second Line stakeholders to validate key assumptions, ensure NPV results are updated and reviewed in a timely manner, support strategic business decisions, and maintain rigorous monitoring and reporting of model performance.
Sr Manager, Consumer Lending Policy & Analytics
PenFed is hiring a (Hybrid) Sr Manager, Consumer Lending Policy & Analytics at our Tysons, Virginia location. The primary purpose of this job is to own end-to-end development and implementation of credit policy in Consumer Lending products space and conduct credit risk monitoring and analytics. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will manage analysts and managers to achieve team’s strategic goals and contribute to setting up strategic goals and agenda for Consumer Lending Policy and Analytics team.
Manager, Data Science
PenFed is hiring a (Hybrid) Manager, Data Science at our Tysons, Virginia location. The primary purpose of this job is to oversee the development of the credit card underwriting model and the account management behavior score model. The incumbent will manage a small team of data scientists, ensure quality of deliverables, and coordinate with business partners to align modeling solutions with organizational objectives.
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